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DAVINAFRANKLINPHONE NUMBER AVAILABLE  Chicago, IL  EMAIL AVAILABLEPROFESSIONAL SUMMARYDiligent Customer Service Specialist that brings top skills in customer service, data entry, and conflict resolution. Recognized for going above and beyond for patients within guidelines and professionalism to maintain patient satisfaction and retention. Motivated team player committed to contributing to company goals.SKILLSIssue and Complaint ResolutionCall DocumentationCRM Software35 WPM TypingMedical TerminologyMicrosoft Office SuiteGoogle SuiteNavigating Dual MonitorsProblem SolvingCall Center Remote Work EnvironmentEXPERIENCECustomer Service Specialist (Remote IL)Upgrade Construction Inc June 2021 - Oct 2023Handled inbound calls from customers with repair inquiriesScheduled repairs and exceeded sales targetDocument call related information in CRMProcess payments and schedule call back for agentsMade outbound calls to follow up on repair inquiriesBehavioral Health Associate Conway, ArkansasLittle Creek Behavioral Health August 2020  February 2021Assist with behaviors making sure clients dont hurt self or staff.Educated clients on important life skills, including housekeeping and food preparationDocumented behavioral incidents thoroughly to keep accurate records for each clientContinuously support clients through avoidance of harmful substances and ongoing supportResidential Care Technician Conway, ArkansasConway Human Development CenterFebruary 2016  August 2020Support clients with daily livingPrep clients for class and take them to classFeed and bathe clients and clients rooms dailyInteract throughout the day to keep them goingEDUCATION AND TRAININGHIGH SCHOOL DIPLOMAPENN FOSTER April 2021ASSOCIATES OF SCIENCE MEDICAL ADMINISTRATIVE ASSISTANTULTIMATE MEDICAL ACADEMY Graduating January 2025