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CherryCaliedo-PappasStreet Address  N Pantano Rd Apt #7102PHONE NUMBER AVAILABLEEMAIL AVAILABLEAs a responsible employee, I am committed to all assignments and complete them with a positive attitude. I am a people person who enjoys interaction with customers and colleagues to ensure a smooth process to accomplish transactions.Skills Typing 10 Key Calculator Order/Data Entry Troubleshooting Microsoft Office Programs Office equipmentExperienceAUGUST 2014  OCTOBER 2020Service Agent III / American Red Cross / Tucson, Arizona Recruitment/Scheduling  Contacting customers to schedule donation appointments. Tech Support  Assisted customers to navigate their online account or phone applications. Customer Service  Answer incoming calls and address inquiries as needed. Disaster Relief  Answer incoming calls and direct to proper sponsor for resolution. JANUARY 2014  AUGUST 2014Service Agent I  American Red Cross (Temp to hire position / Adecco / Tucson, Arizona Recruitment/Scheduling  Contacting customers to schedule donation appointments. Tech Support  Assisted customers to navigate their online account or phone applications. Customer Service  Answer incoming calls and address inquiries as needed. Disaster Relief  Answer incoming calls and direct to proper sponsor for resolution. DECEMBER 2010  MAY 2013Payroll / Courier / Step by Step / Mililani, HI Payroll  Processed weekly payroll and tips for 12 employees utilizing QuickBooks. Scheduling  Generate weekly route delivery schedule utilizing Excel. Newspaper Route Delivery and Distribution  Pick up newspaper from distribution center, sort by route, and distribute to couriers for delivery. Execute delivery of 500 plus newspapers for my personal route within a four-hour timeframe.2FEBRUARY 2005  DECEMBER 2010Data Entry / S&K Sales / Kapolei, HI Billing / Order Entry  Enter orders into computer system for order fulfillment to achieve customer request date. Shipping  Compile necessary documentation for interisland shipping and order fulfillment. Customer Service  Resolve incoming inquiries from manufacturers regarding products and services or order discrepancies. Solve manufacturer or customer request for expedited delivery. FEBRUARY 2004  FEBRUARY 2005Phone Order Clerk / Shimaya Shoten / Honolulu, HI Order Entry / Customer Service  Receive customer phone orders and manually process invoices for order fulfillment.JANUARY 2002  FEBRUARY 2004Cake Decorator / Sams Club / Pearl City, HI Baker  Prepare frozen cakes for daily orders and counter sales. Cake Decorator  Assemble and perfect next day orders prior to end of shift. Customer Service  Provide and coordinate weekly bakery mania for club members and guests. Respond to questions regarding new products and assist with customer purchases. JANUARY 1998  JANUARY 2002Waitress / Hostess / Liliha Bakery / Honolulu, HI Sales / Waitress  Take customer orders for coffee shop and maintain a clean dinning area. Customer Service  Greet incoming patrons and process phone orders for bakery. EducationMAY 1989High School Diploma / Farrington High School / Honolulu, HI