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Click here or scroll down to respond to this candidateCandidate's Name
Patient Service Representative - LASH GroupFort Mill, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEIntelligent, trustworthy and a reliable worker - a quick learner with proven ability to apply new job skills. Demonstrated success in a variety of work environments, from service-oriented to highly technical. Excellent interpersonal skills when it pertains to working with customers and/ or colleagues. Work ExperiencePatient Service RepresentativeCencora- Fort Mill, SCJuly 2021- Present Ample amount of support to patients in order to access their co-pay cards Create accounts for new patients, if eligible Connect and advise patients with alternative programs if disqualified Benefit Verification SpecialistLash Group - Fort Mill, SCNovember 2020 to February 2021 Contact payers to obtain information for a patients Check to see if a patient has a Commercial, Medicare, VA, Tricare, or Medicaid plan Fax information to the Provider Office & accurately update patients information Patient Access SpecialistLash Group - Fort Mill, SCMarch 2020 to July 2020 Fax information to the Providers Office Check patient insurance information to see if eligible for free prescriptions, if so, shipped prescriptions to accurate address Make inbound and outbound calls Transfer patients to substitute programs if the patient is not insured Patient Service RepresentativeLASH Group - Charlotte, NCMay 2018 to March 2020Answered up to 3500 calls daily distributed between a team of 50 Assisted patients and providers with completing and submitting all necessary documentation for the Patient Assistance Program. Process urgent orders to assist patients with receiving medication timely. Exercise judgment to determine if a second determination can be made immediately on applications Patient Case Coordinator.LASH Group - Charlotte, NCOctober 2017 to March 2018Verify patients enrollment information through electronic medical record system as well as doctors information Verify patients health insurance to see if qualified for Good days or Health well programs Assist patients over the phone to see what programs may be the most helpful considering their diagnosis and availability of resourcesRetail Services/Customer Service/WarehouseGoodwill Industries - Rock Hill, SCOctober 2013 to October 2017Maintained inventory control of donations provided daily Assorted up to 1400 pieces of clothing everyday Organize section as directed by management Pulled racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks Merchandise clothing on sales racks with similar types and colors of clothing \ Provided excellent customer service as needed Assisted in the training of newly hired employees Patient SitterSenior Helpers - Fort Mill, SCApril 2012 to October 2012Senior Helpers Monitored patients health in an in-home setting Assist with preparation of meals and feeding, bathing and personal care Maintained light housekeeping Adhere to all safety procedures and precautions when working in a patients home Nursing Assistant/InternshipNorth Central Medical Center - Rock Hill, SCMay 2011 to August 2011Assisted patients upon arrival while recording blood pressure and weight Handled patient records to be transferred throughout the office Shadowed nurses during patient interaction and recording within the electronic medical record system EducationHigh School DiplomaNation Ford High School - Fort Mill, SC2011Skills ELECTRONIC MEDICAL RECORDS HIPAA Excel Microsoft Word Customer Service Microsoft Outlook Call Center Insurance Verification Epic Sales Experience Patient ServiceExperience Microsoft Excel Electronic MedicalRecords HIPAA Compliance Customer/Patient services relationsSalesforce |
