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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEExperienced Services Coordinator with a strong commitment to customer service. Proven ability to establish a report with customers. Reliable and driven with strong time management and prioritization abilities.Professional Skills:EXCEPTIONAL CUSTOMER SERVICEStrong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve problems and situations.HIGHLY RESPONSIBLE AND ETHICALExperienced in handling sensitive files, and maintained records according to appropriate state and employer standards.ADAPTABLE TO NEW TECHNOLOGYProficient in Microsoft Office, including Word, Excel, and PowerPoint, and able to operate all major office equipment.INDEPENDENT AND TEAM PLAYERI enjoyed collaborating with colleagues, clients, and customers and completing tasks efficiently and accuratelyability to motivate and inspire others to deliver their best.ORGANIZED AND MOTIVATEDSkilled in maintaining order amidst chaos and ever-changing challenges. Able to seamlessly multi-task long and short-term priorities to generate desired results.Excelled in program and organizational planning, with documented success in overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective, and comprehensive service offerings.Employment:AAA Alliance Club, Wilmington DE 07/2023 PresentAssisted Members needing roadside assistance, using sound business judgment, acting with empathy, and ensuring questions were answered accurately using department Knowledge Base programs and reference materials. Use of online mapping and search resources to assist members in determining breakdown location Provide clear and accurate details related to pending service, the potential cost of service, and estimated arrival time and provide any instructions to the Member as needed.Contemporary staffing, Philadelphia PA 10/2022 PresentAssisted customers in ensuring that the health coverage covered services that they were seeking, supplying them with assistance in determining where services could be accessed in the network and out of the network along with associated costs. Assisted with the problem identification and timely resolution of payor-related issues surrounding claim submission and denial management to ensure optimal reimbursements.Barclays, Financial Assistant, Wilmington DE 07/2020- 10/2022Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the companys, services and policies Guide callers through troubleshooting, navigating the company site or using the products or service Review customer or client accounts, providing updates and information about billing, and other account itemsShopRite Riverfront, Cashier, Wilmington, DE 08/2016-07/2020Process sales transactions, Calculate the cost of products or services Accept payments, Calculate and return change when required by the payment method Maintain adequate change denominations in the cash drawer and request additional change Answer customer questions about products or services Reconcile cash drawers and sales receipts Report issues with equipmentStop And Surrender, Intake Specialist, Philadelphia, PA 10/2011-03/2014Provide treatment/counseling/ intakes in compliance with control parameters established by the PA-certified Addiction Counselor Board, Office of Drug and Alcohol parameters. Developing an individual treatment plan, which identifies, enhances, and maintains the quality of clinical services through intensive counseling sessions will all PIRs. Identification of major problem areas and development of appropriate resources to address individual Needs Provided individual and group counseling services, marital counseling, and family therapy, finalized clients' discharge plans, aftercare plans, and follow-up. Scheduled and completed intakes for Intensive and outpatient services, provided case management services to assist PIRs with the identification of additional supportive services to address their needs with a holistic approachIntercommunity Action Inc., FIR Intensive Case Manager, Philadelphia PA 04/2008-10/2011Delta-T Group, Mental Health Coordinator, Bryn Mawr, PA 04/2000-03/2014Steininger Center, Intensive Case Manager, Cherry Hill, NJ 06/1999-08/2000Education:Bachelor of Arts Psychology, Thiel College, Greenville, PAShopRite Cashier Training Program, Goodwill Delaware & Delaware County, Wilmington, DENational Retail Foundation Customer Service and Sales CertificationServSafe Food Handler Certification |
