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Candidate's Name
625 Tierra Drive Spring Hill, Florida 34609 EMAIL AVAILABLE PHONE NUMBER AVAILABLESUMMARY of QUALIFICATIONSOver 25 years of senior-level progressive IT Program and Project experience. A key leader in providing strategic vision and operational management for large-scale, multi-million-dollar, end-to-end enterprise operations in Fortune 500 size and type organizations. Demonstrated experience in leading small to larger employee organizations with proven expertise in process development, process re-engineering, team-building, workforce management, systems improvement, security, and policies in support of the organizational mission. Expert in managing a matrixed team of Business Analysts, Technical Analysts/Developers, Testers, technical design, development, testing, support and maintenance of program and projects for clients ensuring timely implementation. Substantial fiscal management experience with an emphasis on planning, efficiency, accountability, and governance. Extensive knowledge of Call/Service/Data Centers, End-to-End of Audio Visual Integrated Systems, Global Logistics Solutions, Profit/Loss, Accruals for Time/Materials and Fixed Price contracts, Treasury & Cash Management businesses and/or operations. Expert in forming cost effective projects from concept to conclusion and delivering superior solutions and product. Served 20 years active duty U.S. military.EDUCATIONMasters Strategic Intelligence National Intelligence UniversityMasters Information Technology American Intercontinental UniversityBachelor of Arts Arabic Literature and Language Ohio State UniversityAssociate of Arts Information Systems Security Gwinnett Technical CollegeChief Information Officer Certification Program National Defense UniversityCORE SKILLS and CERTIFICATIONSBusiness Acumen and AnalysisHP Quality Center for software testing, Project Management Office, Information Assurance, ITIL, Lean Concepts, Lean Six Sigma, BABOK, Cross-Functional Team-Builder, Process Design, Re-engineering and Sustainment, Process-Mapping, Key Performance Indicators, Managing Multi-Million Dollar Budgets, Risk Management, Strategic Planning, Vendor Contracting/Low-Voltage Sub-Contracting, Statement of Work, ToGAF Enterprise Architecture, U.S. Government Federal Acquisition Regulations (FAR), Procurement and Bidding, PMBOK, PMI Program and Project Management, In-depth knowledge of various SDLC: Agile, Iterative, Waterfall project design and implementation.Local Area Network (LAN)/Wide Area Network (WAN)/Security TechnologiesCisco Series Routers and Switches, Cisco Firewalls and IDS, Juniper Routers, Lucent VoIP Servers andSoftswitch Solutions, Redback Routers, NETCOOL, HP OpenView, REMEDY, Concord eHealth, ISSRealSecure, TCP/IP V4 and V6, all routing protocols, VoIP, MPLS/VPNs, QoS, Wireless 802.11x,SATCOM, IT Data Center Facilities Management, Structured Cabling.Information Systems and InfrastructureWindows, Linux (Redhat), Sun UNIX, VMWare, Integrated Audio Visual Systems, Sharepoint, Access, Oracle, C4ISR, SAN, Outside Plant Design, Multiplexers/Repeaters, Last Mile/Local Loop, H.323 MCU/MCS.PROFESSIONAL EXPERIENCEVice President IT Compliance, Citibank Tampa, Florida 7/2017 05/2024Assist with management and administering all administrative affairs of the Senior Director organization. Act as a secondary contact point for all information relating to business unit and act as a backup for the Chief of Staff within the Senior Director organization. Act as a representative within own business area and other technology groups within Citi. Assist with developing procedures to improve the efficiency of the departmental administrative responsibilities. Develop and maintain critical relationships with clients and Citi constituents. Secure and provide data analysis (internal and external) and represent information in a simple form for Senior Director organization. Work closely with Control and Compliance officers to coordinate internal and external requests for regulatory reporting and audits for Federal, Industry and Citi auditing. Key point of contact for all Risk and Control tasks including Critical Action Plans, End of Vendor Services, governance exceptions, etc. Essentially anything that appears on the Financial and Risk and Control Dashboards. Assist with oversight and management of all Program/Projects and supporting processes. Assist with management of Book of Work data quality working very closely with Program/ Project Managers. Assist with coordination of the financial and project budget processes with Chief of Staff and the technology managers. Assist the management team and technology managers with project budget exercise. Disseminate information and deadlines related to the annual budgeting process; coordinate and prepare for reviews. Have an understanding of the monthly forecasts and month end activities. Have an understanding of the monthly accruals process. Have an understanding of Fiscal Year Funding (YTD actuals and remaining forecast) to ensure the financials are managed against Technology and Business budgets. Assist with any oversight required for Fixed Price Contracts. Assist with reconciliation of Headcount, Fixed Price Contract and Software Charges between financial and project management systems.Program Management Office and Network Services, PresidioSenior IT Project Manager Tampa, Florida 4/2015 7/2017Member of the PMO and Data Center Infrastructure team responsible for network integration. Responsible for planning, leading, organizing, and motivating project teams to achieve a high level of performance and quality in delivering network and datacenter integration. Responsible for managing several concurrent high visibility projects in a fast-paced environment. Develops and/or reviews estimates for the projects schedule, effort, and budget using best practices and past experiences. Completes critical path analyses and tracking to maintain an accurate and updated view of the activities and deliverables to ensure the project is delivered on time, within budget, and meets or exceeds customer satisfaction goals. Manages resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline. Manages projects while balancing appropriate gross margin and billable utilization targets as defined by annual goals. This includes reviewing and completing weekly timesheet and expense approvals for project teams. Monitors cost to provide accounting support for project time, materials, and services. Manages relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations. Assures that the expected service levels are met and that all Statement of Work deliverables meet quality standards. Oversees change management on the overall project scope, according to a predefined change process, to meet project goals. Creates and maintains project implementation plans, risk mitigation plans, design documents, project budget, status reports, and all other project management-related documentation. This includes updating all internal systems to ensure all documented information aligns with the current project status.Program Management Office (PMO), Chief Technology Office (CTO), CitibankSenior IT Project Manager Tampa, Florida 9/2014 3/2015Senior IT Program Manager supporting complex IT Candidate's Name s and Global Teams using dashboards created from data warehouse sourced pivot tables. Planned and executed proactively integrated business solutions with risk mitigation measures providing continual status through customized dashboards to leadership. Utilized HP Quality Center for testing.Strong analytical and problem solving skillsExceptional leadership and conflict management skills. Team player with excellent interpersonal skills.Advanced presentation, verbal and written communication skills commensurate with the ability to communicate effectively along multiple layers of managementAbility to think globally and articulate impacts of changes / recommendationsAbility to translate problem statements into recommendations and present data and outcomes at executive and detailed levels.Ability to work with cross-functional, cross-regional teams and interact with all levels with flexibility to meet tight deadlines across multiple time zones.Supported budget management and control of Plan, Forecast and ActualsSupported Expense Control, Forecasting, Monthly reconciliation Head Count, Expense, Variance resolution and reporting.Supported monthly reconciliation to the book of work via the PMO.Managed overall program documentation, milestone tracking, working closely with workstream and regional leads to document escalations, issues, and updates and help resolve program risks and issues.Insight Global Inc., at CiscoSenior IT Project Manager Tampa, Florida 7/2014 9/2014Senior IT Project Manager proviCandidate's Name s. Planning was proactively integrated with risk mitigation measures providing continual status through customized dashboards to leadership. Utilized Oracles Project Portfolio Management solution.Tata Consultant Services supporting Price Waterhouse CoopersSenior IT Project Manager Tampa, Florida 4/2014 7/2014Senior IT Project Manager providing Waterfall and Agile complex IT project domestic and international solutions for a global Big-Four Financial firm. Managed to completion one commensurate medium project deploying a server upgrade to the global HP Service Manager and supported a software upgrade for the firms firewall deployments. Planning was proactively integrated with risk mitigation measures providing continual status through customized dashboards to leadership. Utilized the HP PPM tool for project design and management. Utilized HP Quality Center for testing. Fulfilled contract obligations.Defense Intelligence Agency (DIA), Southeast Regional Program Management Office (PMO)Senior IT Program Project Manager Tampa, Florida 2/2008 1/2014The DIA CIO Enterprise lead for the initial analysis, validation, prioritization, and assignment of all incoming customer functional requirements and the Information Technology (IT) Senior Program and Project Manager of the DIAs Southeast Regional Service Center (SERSC). Responsible for the strategy, design, continual service improvement, and transition of end-to-end IT services for all internal and external customers.Developed, as the SERSC Regional Program and Project Manager, within an ITIL and PMBOK framework, a first-ever policy and standards based Service Portfolio of 14 Intelligence mission-critical programs. Project solutions, using Agile, Iterative, and Waterfall models, all focused on providing specialized capabilities supporting software intelligence applications and infrastructure environments.Program and project managed a comprehensive integrated Pro-Audio Visual (AV) system of 32 locations that provided leadership real-time command and control capabilities. Each system provided Control System User Interfaces for discreet conferencing capabilities.-Highlighted capability was the ability to receive real-time Predator UAV feeds from global locations covering live missions.Responsible for various project support functions such as project set up activities in PMUWS, setting up project plans/schedules/WBS, budget forecasting and on-going variance reporting, project documentation tracking and approvals, ensuring compliance to project methodology through internal project adherence reviews, etc. Significant experience with process design/improvement/documentation experience and experience working successfully in a virtual environment.Developed detailed swim-lane Process Maps providing activities associated with Key Performance Indicators (KPIs) for new and re-engineering of processes:1.Functional requirement analysis and validation of Functional Requirements Document2.Project Charter and Approval3.Process re-engineering of Fund management4.Project reviews using a Score Card Quad charts depicting project status, schedule, cost, risk, milestones dates.Risk Management and mitigation practices were proactively inculcated behaviors with every program and project manager. Risk analysis began with Scope design and matured with project planning. Every risk was enumerated and prioritized with each accorded a prescribed mitigation tactic consistently maintained and reviewed in a register for success until project close-out.These programs supported a comprehensive infrastructure of Global Logistics Solutions, Virtual Solutions, Switches, Routers, VoIP Switches and end-to-end deployment, Video Teleconferencing, SANs, Servers, and Data Center Infrastructure. Under my supervision, a mix of 50 civilian, military, and contractor personnel supported each of the 14 programs.The Programs were supported by multi-million dollar sustainment budgets and activities, such as application version enhancements and life-cycle equipment replacement.Over a four-year period, 160 mission-critical infrastructure systems, data-center, client-server, specialized applications, data-system medium and complex projects, totaling over 150 million dollars, were successfully delivered in the southeast U.S., Qatar, Iraq, Pakistan, and Afghanistan. At any one time a mix of 20 to 50 global projects were either being planned or executed.Managing Stakeholder expectations, Scope management resulting in effective Work Breakdown Structure (WBS) based work-plans, risk analysis with mitigation, cross-leveling of resources, and a continual knowledge of the critical path all consistently reviewed were key attributes to ensuring projects were completed within cost and on-schedule.Directly facilitated the writing and approval of Statement of Work (SoW) documents with vendors supporting high-cost critical capabilities and in the development of Service Level Agreements (SLAs) with strategic service providers and high-profile customers.Directly planned and managed multiple million dollar infrastructure projects to completion ranging from server provisioning deployment, platform/operating system/application upgrade, storage, and software development modifications.General Dynamics: United States Army Reserve Command G2/G6 Information Assurance DivisionSenior Network Security Engineer Peachtree City, GA 9/2007 2/2008Responsible for network design from conception through implementation, including deployment and troubleshooting Intrusion Detection/Protection Systems (IDS/IPS), Network Security Firewalls, large-scale routing protocol upgrades, network migrations, VoIP / Unified Communications design, incident response and escalation, security policy articulation and compliance checking.Project planned and executed the provisioning and deployment of 20 security system nodes comprising IDS/IPS and firewalls.Bellsouth and AT&T Internet Atlanta, GA 6/2004 10/2007Senior Technical ManagerSenior Technical Manager providing hands-on network engineering support for large-scale private and public enterprise networks with WAN services. Consulted regularly with customers CTOs and Lead IT Engineers in the design, provisioning and day-to-day technical care of their enterprise network. My team of 25 highly-skilled direct reports, analyzed, coordinated and implemented integrated solutions for e-commerce customers.Key responsibilities were the uptime availability, the troubleshooting of a WAN network working with Tier One Broadband Providers (Sprint, MCI WorldCom, GTE), and the reliable operation of all network management applications and platforms.Maintained the AT&T and AT&T customers Enterprise Networks, re-configuring and managing:1.BGP peering/policies, OSPF/EIGRP/RIP IGP design, MPLS, VPN, VoIP connectivity, ATM switch design for optimization and management.2.Developed technical policies, methods and procedures to sustain and troubleshoot (utilizing technical and logical fault isolation techniques) the Enterprise Networks. This represented Tier I, II, and III incident and problem management.Participated in pre-sales and post-sales customer engagement with network surveillance and net-ops solutions.Project planned and managed over 15 large-scale enterprise customer premise project solutions for surveillance and net-ops management of their network.Gwinnett Technical College Lawrenceville, Ga 6/2004 12/2007Certified Cisco Network Academy Instructor and Adjunct ProfessorEvening instructor teaching data networking in a degree program; Teach both Cisco CertifiedNetwork Associate and Cisco Certified Network Professional curriculum.REI Atlanta, GA 1/2007 10/2007Retail Sells Specialist -Part TimeMaintained a working knowledge of REI products and services utilizing this knowledge to sellproducts, services, and memberships to customers. Supported customers by responding toproduct, membership and REI service questions, and general inquiries. Helped to prepare thestore, maintaining stock work areas ensuring all items were accurately priced.335th Theater Strategic Communications; The United States ArmyChief, Information Systems Division Kuwait City, Kuwait and Ft. McPherson, Ga 10/2001 Retired from service 5/2004Operational and Technical supervisor of 200 geographically dispersed military, civilian, and contractor personnel in providing global Wide Area Network (WAN) management, network and system security in support of ground combat operations in Afghanistan (Operation Enduring Freedom, OEF) and the war with Iraq (Operation Iraqi Freedom, OIF). The enterprise IP network provided convergent communications and supported intelligence and operational data, voice and video globally to Points of Presence (PoPs) in the U.S., Europe, and Asia.Project lead in planning and executing the design, implementation, and operational management of the largest ever enterprise IP convergent network supporting ground-combat operations. This network, covering an area larger than the United States, provided execution of decision-making based on near real-time information. Led the design of the content curricula and facilitation of two major WAN Data Conferences supported by planners from the major ground-force military organizations prior to the Iraqi War to fine tune technical data communications requirements.Project planned, designed and implemented an integrated Defense-in-Depth network security architecture of firewall configurations, Intrusion Protection/Detection, and practices to detect and isolate global based hacker attacks.Third U.S. Army Ft. MacPherson and Camp Doha, Kuwait 1993-2001Senior Information Systems OfficerSenior Information Systems Officer responsible for enterprise architecture planning supporting operational plans and exercises. My duties were covered end-to-end design, provisioning and deployment of IT enterprise systems. This included operating, maintaining, installing and managing telecommunications facilities. Providing project management and systems integration for teleconference voice and data communication systems, supervising installation of these systems, and providing maintenance and support to customers after installation. Specializations include voice transmission, data communications, TCP-IP networks, Local Area Networks (LAN), Wide Area Networks (WAN), COMSEC/TEMPEST, facsimile, cable-to-modem communication, RF (including satellite) communication capabilities, power systems, generators, digital/analog fault isolation and repair to least replaceable unit. Handling this variety of responsibilities required excellent communication skills, a firm understanding of technical requirements, superior planning and an ability to work closely with other professionals. |
