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Click here or scroll down to respond to this candidateCandidate's Name
Winter Garden, FL Street Address cell: PHONE NUMBER AVAILABLE email: EMAIL AVAILABLEGroups Phone SpecialistWalt Disney World Orlando May Street Address PresentSubject matter expert for Disney products, resorts and theme parksWork closely with guests as they navigate the My Disney Experience application and websiteResponsible for providing white glove services and solutions, attentively monitoring all incoming requests, managing questions, mitigating risks, and addressing schedule conflictsAssisted with the Central Florida Sales Summer Blitz in generating ticket sales for a special promotional offerPoint of contact for Guests looking to book and host an event with DisneyAssist with the coordination of on-site events ranging from family reunions, corporate conferences, Disney's Fairy Tale Weddings, youth programs and sports events held at the ESPN Wide World of Sports ComplexVocational Rehabilitation CounselorService Source division of Vocational Rehabilitation July 2017 May 2022Managed a caseload of 150+ participants, providing each with career guidance and counselingMaintained state compliance and adhered to all vocational rehabilitation policies and regulationsExceeded numerical fiscal year goal in February 2022, fiscal year ended in July 2022Promoted to Intake Specialist and Vocational Rehabilitation Counselor within a yearHandle confidential, sensitive informationGuest Services Coordinator Jun 2016 Mar 2018Universal Studios OrlandoResponsible for addressing guest inquiries, providing solutions and handling escalationsAssisted with ticket sales across the three theme parks including special eventsResponsible for a $1000 bank for cash handling transactionsAssisted with special events such as New Years Eve on the red VIP carpetAwarded Star of the month Dec 2016 and Bravo Award winner February 2017Employment ManagerHyatt Hotels and Resorts Bethesda Dec 1992 Mar 1999Years of increasing responsibility and numerous promotions, overseeing various functions within Guest Services, Front Office and Human ResourcesDeveloped full lifecycle recruiting and retention strategies, employee engagement initiatives, and hosted hiring eventsPartnered with hiring leaders on staffing needs, understanding business objectives, crafting job descriptions and filling rolesCoached managers on bias interruption, hiring and interview best practices across all levelsAwarded Manager of the Fourth Quarter in 1997My Multilingual skills enhanced communication with diverse team membersResolved multiple guest concerns effectivelySkills: MS Office, LinkedIn, Travel & Tourism Platforms, HRIS systemsLanguages: Fluent in Spanish, French and English, conversational ItalianEducation: Columbia Southern University BA, Psychology GPA 3.94 |
