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Click here or scroll down to respond to this candidateCandidate's Name
Warrenton, VA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYSkilled IT professional with more than 17 years of experience in customer service, systems administration, System Center Configuration Manager (SCCM), Infrastructure management and large-scale project management looking for his next big challengeSKILLSOperating Systems, and Applications; Scripting (PowerShell, Python, etc.) Network Engineering; Budget, Contracts, and Purchasing, MBSE, Agile, VMWare, Hyper-V, Zscaler, Intune, SQL Database Management, Entra, NAS, SAN, Netwrix, CrowdStrike, SolarWinds, SCCM, Tenable Nessus, PowerShell, Python, Bash, Network+, A+, Security+, MOS Specialist, ITIL, Office 365, Visio 2016, Photoshop, Adobe Premiere. WORK HISTORYSenior System Engineer SES Space & Defense Reston, VA 4/2020-7/2024 With over four decades of U.S. government experience, SES Space & Defense sole purpose is to provide bandwidth, end-to-end satellite communications solutions and hosted payload opportunities to U.S. government, Intelligence and Civilian agencies. With over 70 satellites already in orbit covering 99% of the worlds population, and a robust satellite schedule that includes an average of 3- 4 satellite launches per year, SES Space & Defense ensures future capacity and an abundance of hosted payload opportunities in the years ahead.Lead planning and execution of long-term projects along with ROI analyses, leading to 30% cost savings leveraging the ITIL and SDLC to ensure a standard approach by all stakeholders.Review current alerts and notices from all network attached appliances and applications and provide guidance on mitigation and/or notice to stake holders, which led to a proactive response to a state actor threat which avoided severe infrastructure and reputational damage to the organization and parent.Generate goals and objectives for the IT department and provide suggestions of new projects the team should focus on, leading to a tenfold increase in team productivity.Execute solutions that have been agreed upon for with the team via direct action or provide action items to staff in other teams showing Managerial and Leadership in pushing these projects forward. My efforts pushed 3 long term and highly visible projects to completion below budget and above performance requirements.Provide day to day management and maintenance to backend appliances and applications to ensure SOPs are met at 99+% reliability.Plan, deploy and maintain automation tools which increased efficiency by over 30% and reduced personnel workload by about 5 hours a week.Be a point of contact for backend outages or other faults on backend IT equipment.Develop, create, deploy and manage deployment WIM images in both SCCM and offline WinPE deployments with complex scripting to deploy up to date drivers and software to lessen the workload on tier 1 and 2 support and speeding up patching staging and deployment.Manage and maintain VMWare based virtual environment insuring reliability and average uptime of over 99%.Design, plan, build and maintain enterprise level fully redundant servers, SAN, switches and all other hardware and configuration required for efficient and reliable functioning of the product.Plan, design, deploy and maintain Windows Server 2016/2019/2022/2025 based DNS, DHCP, AD Group Policy using the ITIL process.Design and Build a Hybrid Cloud Management solution leveraging Active Directory, System Center, Intune and Entra IAM (previously Azure IAM) for Access Management.Stand up and convert physical legacy servers into fully virtual servers to maximize efficiency.Think critically about solutions with a focus on speed and efficiency.Provided SMA support to both legal and C-Suite management and CIA and FBI officials during a real life state actor cybersecurity incident which assisted by my efforts was able to be minimized with only operational costs and no data loss or reputation impact on the organization. IT Consultant Soletanche Freyssinet IT Sterling, VA 11/2019-4/2020 (Covid-19) As the world leader in soil, structural and nuclear engineering, operating in some 120 countries, the Soletanche Freyssinet group brings together an unparalleled array of specialized civil engineering expertise and brands. Worked with Soletanche Freyssinet IT to rebuild their SCCM environment to optimize its configuration to maximize the number of tasks that can be automated throughout the worldwide organization.SCCM support across multiple sites and time zones.Build and maintain Windows 10 computer images and task sequences.Coordinate automation activities and set priorities for development.Stand up Servers for SCCM use and rebuild servers that are experiencing various software issues.Work with Helpdesk to develop procedures and advise them of issues that might come up.Monitor current state of support to proactively develop solutions as issues appear to crop up.Review and study new developments in the field for solutions that might improve work at our organization.Participate in meetings with other teams to identify and voice concerns that might affect my work or end users.Work with vendors to develop solutions or resolve issues.Endpoint Management - BigFixPresent proposed solutions to management that may not be technical.Focus on security while proposing and developing solutions working closely with the security team.Manage various time zones to be able to attend meetings at various times with teams all over the world.Office 365 account management as needed to solve issues identified.Keeping deadlines and provide ongoing updates on progress of tasks assigned. IT Consultant O3B Networks Manassas, VA 3/2016-11/2019 O3b Networks Ltd. is a network communications service provider building and operating a medium Earth orbit (MEO) satellite constellation primarily intended to provide voice and data communications to mobile operators and Internet service providers. Navigated O3B's IT department through massive restructuring after an acquisition and security incident and brought trust back to a department that had lost it as a result. The effort required relaying complex and sensitive issues to end users in a way that increased confidence in the ability of IT to bring everything back online.Manage and support domain controllers hosted on a VMWare and Hyper-V appliance.Build, test and deploy Kaseya application packages to the entire organization.Provide after-hours support for emergency issues.Nutanix Storage Tool and Cohesity as a backup tool.Manage Office 365 cloud environment.Provide VIP and in person support to upper management, explaining complex issues in layman's terms.Manage IP phones and Cellular phones accounts while ensuring availability and controlling costs.Manage departmental budget and contracts.Purchase to keep stock of regularly needed IT peripherals and equipment.Negotiate contracts for new IT services as needed and renegotiate if savings can be attained.Coordinate buildout of new spaces as company grows and needs to outfit new spaces quickly.Manage mixed network environment, Juniper and Cisco systems between international offices.Configure VLANS and assist port parameters on Juniper and Cisco based switches.Installing and configuring desktop and server hardware, operating systems and applications.Perform troubleshooting of system problems and diagnose and solve hardware/software faults.Create detailed documentation as required.Leading the roll-out of new applications.Prioritizing and managing several open cases at one time and keeping track of them in the ticketing system.Test and evaluate new technology.Lead the new user orientation where users have all services offered by IT explained in detail.Provide on the spot training on new products and services provided by the IT department.Lead and support projects while meeting deadlines for deliverables and keeping members accountable. Desktop Engineer Treliant Risk Advisers Washington, DC 3/2015-3/2016 Provided the foundations to the company's SCCM images by creating the base image and procedures, which were still being used a year after I had departed. This increased efficiency of patching and allowed for an overall more secure IT environment by allowing patching and compliance validation of end user nodes.Served as first/second level support for laptops, mobile devices, printers and telephones as well as onsite support to the DC office and remote support to other locations, as well as remote users.Took ownership of incident tickets originating from the Service Desk and provided resolution and documentation for escalated issues or update/close incident tickets accordingly and fully documented all troubleshooting and resolution steps within the service desk ticketing system.Provisioned new accounts and hardware during the on-boarding process and trained new staff on how to use company issued equipment.Researched and tested new devices/software/hardware for integration into the environment.Installed, configured, and supported all hardware and software on workstations in the environment.Created and maintained the Windows 7Ent/8.1Ent Standard Static Image for the company using Microsoft Deployment Tool Kit or Windows Deployment Services.Managed the corporate Sophos Anti-Virus and Sophos Endpoint Encryption.Assisted with special projects, including scheduled evening maintenance and last-minute laptop request.Asset management of all notebooks corporate wide as well as coordinate with vendors' warranty claims for hardware repair/replace.Assisted with moves and installs.Provided weekly metrics report to management.Desktop Support SiriusXM (Hirestrategy) Washington, DC 3/2013-3/2015 Was part of a team that laid the foundation for the companys migration to Windows 8 (later the migration to Windows 10). Wrote procedures and validations that enabled a smooth transition to Windows 10 later in 2016.Provided tier 2 support and continue escalation path, meeting or exceeding all SLAsProvided Tier 2 support for PC hardware, BlackBerry, iPhone, iPad and Android support and placed warranty calls to vendors as needed as well as monitoring of Symantec End Point Protection clients.Documented solutions and provide detailed troubleshooting prior to escalation.Assisted in maintaining asset records and retrieved equipment after user separation and stored and protected the data of all users when they left their computers in a retrievable and searchable backup database which provided the means that in an event of an audit user data can be easily retrieved.Desk side support for VMWare and Citrix environments and supported all remote sites around the globe.Provided expertise to solve various issues as they arise. Think on your feet.Built and deployed assets to users and reimaged equipment as part of break-fix process.Restored heavily damaged drives that may contain important data that must be backed up for audit purposes performed forensic restoration of data purposely deleted by negligence or malice. Provided report of results. IT Consultant Inter-American Dev Bank (CompuCom) Washington, DC 10/2011-1/2013 Served as bilingual liaison between the Spanish speaking Mexico based support and the English US based using complex technical diction in both languagesProvided tier 2 support and continue escalation path, meeting or exceeding all SLAs.Provided BlackBerry, iPhone and iPad support hardware support to equipment used by staff as needed and placed warranty calls as necessary.Maintained asset records for loss prevention and retrieved equipment after user separation.Provided support on VMWare and Citrix and dumb terminals running RemoteFX and for offsite techs.Developed plans and procedures to solve various issues.Provided expertise to improve various processes.Windows 7, Mac OS and iOS SupportEDUCATIONA.A.S., Computer and Information Science (Computer Networking and Security Management Major), ECPI College of Technology, Manassas, VACERTIFICATIONS AND TRAININGNET+, COMPTIAA+, COMPTIASecurity+, COMPTIAITIL, AXELOS |
