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Click here or scroll down to respond to this candidateCandidate's Name
Fayetteville, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly motivated professional with vast experience in customer service and sales. Proven track record of consistently exceeding expectations, developing strong relationships, and delivering memorable service. Skilled in utilizing multiple sales and service strategies to maximize client satisfaction and drive positive sales results. Innovative and resourceful individual with a long history of providing exceptional customer service, processing orders, and resolving customer inquiries. Proven ability to build strong customer relationships and exceed sales targets. Skilled in sales, customer retention, and problem- solving strategies. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.Work ExperienceDelivery DriverUberEATS, DoorDash-Fayetteville, NCApril 2023 to PresentMaintained clean driving record and obeyed traffic laws and regulations.Provided excellent customer service throughout delivery process. Maintained a clean driving record with no violations or citations on file.Managed time efficiently when making multiple stops along designated routes.Developed strong relationships with customers by providing courteous service.Completed daily routes in accordance with customer delivery expectations.Communicated with customers to ensure timely and accurate deliveries.Customer Service Sales RepresentativeVentures-Fort Mills, SCJuly 2023 to May 2024Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests.Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines. Identified customer needs, offered appropriate solutions and followed up on customer interactions.Team LeadLawncare Company-Fort Liberty, NCFebruary 2019 to February 2021Supervised the daily work of staff to ensure work prioritization and quality.Mentored and coached team members to ensure successful performance.Delegated tasks to team members according to project requirements and employee strengths.Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability. ManagerTransmission-Fayetteville, NCMay 2017 to July 2019Mentored and trained new employees on company policies and procedures.Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills. Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.Monitored team productivity and performance to support goals. Assigned, prioritized, and delegated tasks and responsibility to departmental employees.Coached and motivated team, driving sales and delivering exceptional customer service.Utilized strong analytical and problem-solving skills to address operational issues.Offered constructive feedback to team members, boosting overall job performance.Communicated plans and actions to meet departmental goals. Resolved conflicts between team members promptly using sound judgment based on company policies.Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.Supervisor Of Call CenterSitel Work At Home-Fayetteville, NCSeptember 2014 to November 2017Provided leadership and direction to team of 20+ call center representatives, ensuring customer satisfaction goals were achieved. Assisted with escalated calls when needed, providing guidance to agents on best practices for handling difficult customers. Trained new hires on company policies, procedures, products and services.Performed regular coaching sessions with staff members to improve their knowledge base and communication skills.Created reports summarizing daily activities, including total number of calls handled and average wait times.Collaborated with other departments within the organization to provide comprehensive solutions to customers' needs. Car Salesman2014 Hendrick Chrysler & Jeep-Fayetteville, NCSeptember 2011 to January 2014Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions.Generated sales leads through referrals, cold calls Successfully negotiated deals with customers while maximizing dealership profits.Organized test drives for potential buyers in order to showcase vehicle capabilities.Followed up with customers post-sale to verify satisfaction. Conducted follow-up calls with clients post-sale to ensure satisfaction with their purchase.Developed effective sales strategies to meet monthly quotas while building long-term customer relationships.Provided exceptional customer service by responding promptly to inquiries and concerns.EducationSome College in Business AdministrationMount Ida College - Newton, MAAugust 1992 to May 1994Skills Contract Negotiation Expertise Mass Customization Speaking Clearly (10+ years) Inbound Customer Calls (10+ years) Revenue Quotas Problem Investigations (10+ years) Mobility Devices Project Facilitation Account Development Microsoft Office (10+ years) Microsoft Excel (10+ years) Computer skills (10+ years) Time management (10+ years) Outside sales Salesforce (8 years) Delivery Driver Experience Sales Management Lawn CareCertifications and LicensesDriver's LicenseAdditional InformationThere was a time for a few years that I was not working, do to having covid virus twice. The virus put me out of work for nearly 2 and half years, due to the condition that the covid virus put me in. |
