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Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummary of Qualifications:-Im positive, proactive and result-driven with a successful background in the achievement of goals. Quick to grasp and assimilate new ideas and concepts while demonstrating a logical and analytical approach.-True understanding of being part of a team.-Successful background in achievement of goals.-Flexible and willing to initiate changes.Experience:2020- Present. LYNEER STAFFING SOLUTIONS UPS INOVATIONSAssistant ManagerPerform training functions, provide overall Zone supervision within the facility.Determine operational strategies by conducting needs assessments, performance reviews, capacity planning.Provide assistance and support for all operations, transportation, receiving, productivity, quality control and monitoring associates.Works closely with Branch Manager to ensure efficient operation of all Departments.2018-2019 SEARS HOLDINGS Kmart CorporationKmart associate team builder2018 Arlan Damper CorpParticipate in fabricating Air Control Dampers.2015-2017 Self EmployedTutoring Math and Language for first through eighth grade students. Would also Tutor adults in basic math that are going back to college.2014 Procesador Del Norte (PRODENOR) Santiago, D.R.Internship in Business Administration. Registering all sales, purchases and checks that goes in and out of the company.2009-2011 SYNERGIES (Call Center) Santiago, D.R.Performance and Quality AnalysisDetermine call center operational strategies by conducting needs assessments, performance reviews, capacity planning; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards.Maintain and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades; disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Other Languages:Spanish  Read and write fluentlyFrench  Read and write fluentlyCreole  Read and write fluentlyEDUCATION:July 29,2022NATIONAL ASSOCIATION OF CREDENTIAL EVALUATORSEducational Equivalent in the United States: Bachelor's Degree in Business Administration.June 9, 2019 SECURITY GUARD TRAINING CERTIFICATE  Sixteen hour on the job training course for security guards.March 30, 2019 SECURITY GUARD TRAINING CERTIFICATE  Eight hour pre-assignment training course for security guards.2010-2014 PUCMM (Ponctificia Universidad Madre y Maestra)  B.A. Degree in Business Administration.Computer Software Skills:Microsoft Office (Word, Excel, PowerPoint)