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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Mitchell LaneWoodstock, GA Street Address
PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEOverview:Experienced Business Analyst, Loan Servicing AVP, Project Manager, Data Conversion Specialist proven to deliver applications and systems on time and within budget. Demonstrates the ability to lead teams through complete software development life cycles. Strong leadership skills with the ability to communicate at an individual, group, business, or executive level. Supported conversions for US Bank, Flagstar Bank, PNC, Bank of Oklahoma, IBM Seterus, WAMU consolidation as well as Chase and Umpqua Bank support. Supported deconversion from Sagent LoanServ and conversion to Black Knight MSP for Selene Finance.CAREER HIGHLIGHTSOperations Turnaround:Adjusted staff through promotions and terminations as appropriateDeveloped in-depth procedure manualsTrained and cross trained staff, clearly defined and communicated expectationsEstablished goals and milestones on a departmental and individual basisAbility to Run Projects through Software Development Life Cycles (SDLC)Increased productivity and processing capabilities leading to a 500% increase in cash transactions processed per monthImplemented check conversion and check truncation system through NACHAImplemented a redundant site for portfolio growth and disaster recoveryAutomated Systems:Implemented Image Vision by Advanced Financial Solutions (AFS)Implemented Accelaflow by The Tech FactorySkills:Software Conversions, Implementations, Waterfall Software Design, Cash Processing, Lockbox Processing, Project Management, Quality Assurance, Business Analysis, Process Engineering, Data Mapping from prior software services onto BKI, Vendor Management Including Credit Bureaus, Billing Statement Vendors, Employee Training and Development through online and in person classes.System:SharePoint, MSP, Passport, Director, TSO, EDI, Bulk Data Extract, Powerview, iDisburse, OLLW, AFSPROFESSIONAL EXPERIENCESWBC OCT 23-June 24Senior Mortgage Platform Integration AnalystPrimary point of contact for business units to coordinate communication with outside business partners for issue reconciliation, training and questions.Facilitated status meetings, business touchpointsProvided recommendations on tactics to improve the integration of current and future tools and systems.Selene Finance May 22-July 23Business AnalystAnalyzed data mapping decisions, submitted mapping changes, and validated change results resulting in a successful data conversion from Sagents LoanServ to Black Knights MSPProvided guidance on best practices for configuring Black Knight systemsReviewed and validated data conversion results over three (3)trial conversions and the final conversionCoordinated the transition and integration of existing vendors including credit bureau and lockboxSupported business unit testing of new processes on the applications being implementedConfirmed business operational readinessPrimary point of contact for the business during the conversion event and post conversion warranty periodParticipated in the implementation of 15 supporting applications that were integrated with the core platformGuaranteed RateJan 22-April 22MSP Implementation ManagerLeverage BKI implementation experience and knowledge of MSP functionality to assist functional business unitsStandard project manager functionsDeveloped project and task plansCoordinated resources to complete required project tasksFacilitated status meetings, business touchpointsDocumented business requirementsDetermined resource availability and scheduled meetings in accordance with the project deliverablesCaliber Home Loans May 21-Oct 21BA Integrations IT Business Lead (Consultant)Coordinated between BKI and the business on implementing MSP iDisburseWorked with Developers to write test cases.Worked with Business Leads to manage deliverables including writing and scripting business requirements into MSP for proprietary integrations.Ensured streamlined implementation by facilitating data mapping sessions between Line of Business and technical teams.Black Knight Financial Services August 2008-May 2021Business Analyst, Cash / Investor OpsConsultant ensuring that system conversions are completed on time within budget. Made recommendations, both verbal and written to clients with regard to conversion of data, mapping changes, process improvements, training needs, performance optimization and other related project items.Completed consulting and conversion engagements in assigned functional areas. Interviewed, observed and gathered relevant data on-site in client's operation in order to provide business and system application training, perform problem analysis, and determined solutions to client issues.Prepared and delivered to clients a written report utilizing matrices, schedules, graphs and other presentations including detailed information on observations, recommendations, work completed, pending work, and clients' on-going responsibilities.Aurora Loan ServicesAVP Cash, Billing & Payoff Quoting November 2006-May 2008Managed development, implementation and UAT for Accelaflow check processing and Check 21Streamlined Payoff Quoting process in order that 99% of quotes are processed within 24 hoursMaintained billing statements within legal and compliance guidelinesFacilitated creation of offshore processing cash, quoting and billing divisionCoordinate processing of cash within investor and regulatory compliance guidelinesCoordinate with Senior Management as well as internal customers to capture business requirements and technical specificationsAMC Mortgage Services/Ameriquest MortgageCash Control/Servicing Accounting Manager 2005-2006Managed all vendor relationships related to cash flow systems i.e. Executive ProposalsCoordinated and organized QA sessions, meetings, and discussion for any ongoing projectsCreated process, data files, and workflow according to business rules and/or requirementsCreated and maintained change control for implementation of new enhancements to applications or hardware in order to meet Sarbanes-Oxley Act (SOX) complianceCreated project plans and time cost estimates for new or enhancement of projectsDesigned, developed, and implemented the following applications:NSF(Non-Sufficient Funds) Automation of the Returns through NACHAPINE(Payment Integration Notification Engine) interface with multi-million dollar application and image machine(AFS)Cash Conscious automated process to apply Payoff, Bankruptcy and Suspense funds to MSPWires Application interface with PeopleSoft to receive wire paymentsResponsible for the implementation of a multi-million-dollar payment processing centerDesigned and documented a check scanning system to process all check payments originating from multiple processing sites while integrating with existing legacy and vendor systemsPerformed analysis and negotiations for hardware & software acquisitionsCoordinated efforts with various internal teams and systems, along with vendors and financial institutions to enable multi-site processingDesigned and implemented disaster recovery and load balancing solutions across multiple sitesSelect Portfolio ServicingDirector of Cash Management 2003-2005Oversaw the processing of over $3 Billion Dollars a month, and over 5 million transactions a monthDeveloped Servicing Accounting Team and Cash Collections Team.Developed project plans and business proposals for Executive Management TeamImplemented Western Union and Moneygram Automated File PostingActed as a main liaison between various vendors and the companyActively participated in the development and maintenance of policies and procedures for the departmentFunctioned as the link between Executive management and cashiering associatesDepartment representative for Investor Presentations/Rating Agencies. |
