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cynamongreen@Cynthia gmail.com Lansing, Green PHONE NUMBER AVAILABLEWORK HISTORYCustomer Care Specialist AmeriBen TPA at DeVry University Street Address /2021 - 12/2022 (2 years)Medical Billing and Coding Resolved members and providers calls regarding deductibles.Verified benefits for varies groups of employees and followed up when necessary to ensure customer satisfaction.Remote assignment contracted with NTT DATA.Health Information Management Online GPA 3.00Trinity Health Denial Management Specialist at01/2020 - 01/2021 (1 year)Contacted commercial carriers regarding outstanding charges, and billing issues.Meet the denial management standards, while adhering to the policy and procedures.Claims Supervisor at Molina Healthcare of MI01/2000 - 12/2014 (15 years)Encouraged HIPAA security and privacy rules according to the state and federal guidelines.Overseen the daily workflow of inventory for the Florida Marketplace product, addressed audit reports for payment errors prior to check runs, verified timesheet accuracy via Kronos, addressed insubordinate issues, and attended weekly management meetings, and team building sessions. EDUCATIONDeVry University-IllinoisPRESENTHealth Information/Medical Records Technology/Technician SKILLSMedical insurance data, 30 yearsLANGUAGESEnglish, BilingualSpanish, BilingualKorean, FluentTagalog, BilingualSOCIAL NETWORKSFacebook, https://ronald malik smithTwitter, https://NoLinkedin, https://LINKEDIN LINK AVAILABLEABOUT MEI served in the militaryI have a drivers licenseI have management experience : 13 yearsI have a security clearance