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Click here or scroll down to respond to this candidateSkills Years of Experience Last UsedBusiness Analysis Street Address + Years 2024Candidate's Name Street Address + Years 2024Creating User Stories Street Address + Years 2024Stakeholder Communication Street Address + Years 2024Visio Street Address + Years 2024All MS Products and Outlook 10+ Years 2024Jira 10+ Years 2024Summary: Senior Business Analyst with 10+ years of experience in leading and supporting large-scaled business projects with emphasis billing, accounting, federal financial systems, business reporting and management systems. Well-versed Project Management, Business Systems Analyst with full SDLC support. Experienced in Waterfall, Agile Methodologies, Candidate's Name , project planning vendor and stakeholder relations and executive communications. Experienced in product and development specification including workflow lane processing, workflow diagrams, programming, test cases, use cases, business requirements documentation, technical requirements documentation, statement of work, project planning. Experienced with IT in the Federal Government 20+ yearsRelevant Skills: Project Management, Project Planning, Agile & Waterfall Methodologies, SDLC, Vendor Management, Candidate's Name .Education & Certifications:Southern Illinois University, Edwardsville, IL Business Administration/Management Information SystemsProfessional Experience:Department of Human Services, Washington, DC 06/2023 - PresentSr. Business Systems Analyst Collaborate with stakeholders at multiple management levels to obtain requirements. Develop and update software documentation, user guides, software requirements documentation and management. Provide support for developers, test team and client stakeholders in the creation and implementation of requirements. Design Document/RTM drafts and developing software Release Notes, Process Analysis and Standard Operating Procedures. Provide Process and system diagrams using available tools and strategic advice to the lead, management, and customers of the OIS. Capable of implementing programming standards that support a secure and defect free application. Interact daily with government clients to meet the technical requirements for new initiatives. Work with Quality Assurance / Quality Control teams to ensure the application remains secure and defect free. Define and document processes to be used by all application developers on the team. Use monitoring and performance analysis tools to troubleshoot and isolate application performance issues. Update system and process documentation, produces user guides, Visio diagrams, and SOPs as needed - Including Visio Network design drawings.Department of Labor (DOL) / Astor and Sanders, Inc, Rockville, MD 10/2019 06/2023Sr. Systems Analyst Analyzed, implemented, and documented complex systems, which includes planning development, testing, and deployment processes for various agencies/groups. Recommended optimum approaches and developed system designs Prepared business/functional use cases, user stories and work/flow diagrams Wrote Functional Requirements, Functional Design, Requirements Traceability Matrix, Test Plans, Test Cases, Documenting Test Results. Conduct application testing and provide database management support. Created and maintained documentation as necessary for operational and security audits. Established new users, managed access levels and reset passwords. Analyzed and route issues into the proper ticketing systems and update and close tickets in a timely manner. Developed database scripts as needed to support data update requirements Clearly documented all processes and procedural requirements.OmegaFi, Inc. Columbus, GA / Provisions Group Inc, Franklin, TN 01/2019 10/2019Sr. Business Analyst Served as a Sr. Business Analyst for the Agile OmegaOne SDLC project operating in two-week sprints. Responsibility included writing user stories, functional and design requirements. Facilitated scrum meetings and attended regular project meetings. Gathered business requirements, managed customer relationships and performed quality assurance checks between requirements and code deliveries. Designed, developed and maintained documentation of assigned company products. Identified and suggested patterns within existing processes to introduce and increase efficiencies Managed documentation and deliverables Facilitated scrum meeting and project meetings Assisted with defining metrics to ensure continuous improvements in the position and processes. Managed projects for assigned company products from the original concept through the final implementation, by among other things: Defined project scope and objectives Created and maintained project schedules Monitored milestone completion Provided timely reporting of project progress Resolved project conflicts. Managed and routed incoming tickets for development. Critically evaluated information gathered from multiple sources, reconciled conflicts and distinguish user requests from the underlying true needs. Proactively communicated and collaborated with external and internal customers to analyze information needed to deliver: functional requirements, use cases, GUI screen and interface designs. Worked independently with users to define concepts under the direction of project managers. Acted as a liaison between business units and technology teams.Tools Used: JIRA, RTM, Confluence, Visio (Flow Diagram product); AGILE; Test Plans; Technical WritingAFLAC Insurance, Columbus, GA / Disys Incorporated, Plano, TX 10/2018 1/2019Sr. Project Systems Analyst Served as a Business Process Analyst on SDLC projects in the Business Technologies Group; Project Management Planned and facilitated informal JAD sessions with the product owner, technical team and business SMEs. Lead and assisted with project deliverables: Statement of Work, Business Requirements, Functional Requirements, Design Requirements, Use Cases, Training Manual, Project Presentations, Test Cases, and Test Plans. Worked within an agile scrum team on two-week sprints to include a Scrum Master, Product Owner, business analyst, test analysts, application developers and business SMEs to design and deliver new products. Participated and/or lead JAD sessions (informal or formal) with business SMEs to discern business and/or technical solutions.Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Test PlansALFA Insurance Corporation, Montgomery, AL / MDI Groups, Inc 11/2017 10/2018Sr. Project Systems AnalystProvided business and technical solutions throughout the AGILE sprint cycles. Gather and document business or technical requirements. Coordinate project efforts between the business stakeholders and development team. Managed the ALFA Text Me Project Facilitated working sessions and maintained project plan to support the work involved to implementing a texting service for customers to inform them of a past due or cancelled policies. Developed and maintained SharePoint documents for the Agile process to ensure all audits were passed. Developed training and testing cases for the Alfa Text Me project. Maintained the work schedule for the team using JIRA for project tracking purposes. Ensured the burn down rate was consistent as well as reported hours were accurate. Used management skills to implement the technology plans the analyst's work has identified as necessary. Coordinated technology resources with tasks and timelines. Worked closely with project sponsors and stakeholders to mitigate risks and remove obstacles that could get in the way of success. Served as a Business Analyst on the Payments (Billing) Project Planned and facilitated inception sessions with the product owner, technical team and business SMEs. Worked within an agile scrum team to include a ScrumMaster, Product Owner, business analyst, test analysts, application developers and business SMEs to design and deliver new products. Collaborated openly within a mixed team of developers, analysts and product owners Experienced in Agile/Scrum methodology, and the development of associated project artifacts (i.e., user stories, acceptance criteria). Developed detailed user stories, acceptance criteria, screen mock-ups, flow diagrams, etc. Assisted in the gathering and verification of non-functional requirements, review of architectures and designs, adherence to standards, and developing and implementing strategies for validating that the target requirements have been adequately addressed Active participant in all agile scrum ceremonies. e.g. Daily Standups; Scrum of Scrums, Retrospective etc. Maintained project and system documentation.Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Waterfall; Test Plans; Scrum Leader; Project Management Support; Technical Writing; Azure; Cloud ReportingAssignment 1: Synovus Financial Corp- Columbus, GA 07/2017 09/2017Provide business and technical solutions throughout the entire SDLC lifecycle. Assist system users in resolving problems or managing solutions for a technical need.Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Test Plans; Project Management Support; Technical WritingManaged the S-Link Database Usage Decommission Task. Facilitated working sessions and maintained project plan to support the work involved to discontinue use of the database and/or tables. Produced meeting notes from the working sessions. Developed and maintained system design documents describing the complexity of the system-to-system relationships. Produced a phrased decommission plan for stakeholders and upper management. Developed Visio and PowerPoint presentations to support stakeholder meetings and provide weekly executive project status reports. Supported the Customer Due Diligence Beneficial Ownership Task. Participated in working sessions to discuss system requirements to fulfill a required regulation under the Bank Secrecy Act (BSA) which will identify and verify a legal entitys beneficial owners at the time a new account is opened. Produced Meeting Notes from the working sessions. Interfaced with stakeholders and/or management staff to gather requirements, cost and time estimates to produced business cases and to obtain permission to start work. Supported the Protenant Upgrade Project Provided testing support for an initiative to move the Protenant Synapse application to a FIS hosted solution where upgrades from V10.0 to V16.4 will be applied. This upgrade is needed to accomplish two important objectives. 1. Realize regulatory compliance functionality in the most current application release (the current release is 6+ years and 24+ releases behind the current release, representing a material lag in system functionality to accomplish securities trading compliance). 2. Bring the system up to internal Synovus information Risk and Resiliency (IRR) Interfaced with Compliance Group stakeholders and management staff to gather a better understanding of the Protenant Systems. Created a 32-page UAT test plan and test cases which includes a current and future system workflow.Department of Transportation (DOT) / Leidos Corporation 02/2015 - 07/2017Sr. Systems Engineer Supported the implementation of the new Federal Motor Carrier Safety Administration (FMCSA) of the Department of Transportation (DOT) Unified Registration System (URS) in Washington, DC. Remote assignment. Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Test Plans; Project Management Support; Technical Writing; Training Identified and compiled requirements with the customer and the Leidos Development Team. Facilitated Candidate's Name sessions, developing and maintaining use cases and supporting data requirements, developed PowerPoint presentations to support stakeholder meetings, and provide weekly status reports. Led, facilitated and managed Agile working sessions to validate system designs and to confirm project needs. Collaborated on the preliminary designs with the Systems Engineering team. Interfaced with team members to support understanding of data modeling, development and testing tasks. Worked with the testing team to ensure the product compliance with business needs from the use cases. Managed requirements and project artifacts using Caliber and Subversion. Developed training materials for the System Analysts team to support the use of Caliber and Letters of Taxonomy (Customer Notification Systems). Provided meeting notes from Agile working sessions and established an executive communications process.United States Patent and Trade Office (USPTO) / DigitaliBiz Corp. 02/2014 02/2015Sr. Business Analyst Supported the following systems: Executive Data Management Systems (EDMS), Continuity of Operations (COOP), Emergency Notification System (ENS), Employee Relations/Labor Relations (ER/LR), Electronic Freedom of Information Action (EFOIA), General Counsel Case Tracking System (GCCTS), Relationship Data Management Systems (RDMS), Trademark Trial and Appeal Board Information System (TTABIS), and Trademark Trial and Appeal Board Viewing on Web (TTABVUE). Tools Used: JIRA, RTM, Confluence, Visio; AGILE; Test Plans; Project Management Support; Technical Writing Legacy Systems -- Mapped the requirements of several legacy systems to meet current requirements for the planned systems development and integration using Requisite Pro. Gathered/analyzed managed Agile user stories using Rally. Primary author and presenter of the Functional and Non-Functional Requirements Specification including project documentation and collateral deliverables. Developed in-depth analysis, system design, and system programming specifications with detailed supporting information (decision tables, flow diagrams, etc.). Authored and presented a whitepaper analyzing software evaluation of case management systems. Analyzed CMS Vendors and weighted the requirements based on the vendor's features stated in the submitted Request for Information (RFI). Presented a supporting PowerPoint slide deck with findings and recommendations and answered questions from senior management. Final analysis recommended Case Management System back on business types: Platform as a Service (PaaS) or Business Process Management Systems (BPM). Three recommended systems included Micro Pact - IntelliTrace; Lockheed Martin - Intranet Quorum (IQ); K4 Solutions, Omni Scan Suite and Agilex - Living Systems Process Suite.ATPCO, Corporation, Sterling, VA 11/2013 02/2014Sr. Business Analyst Supported various assignments in Customer Service for internal and external customers. Acted as a liaison between IT department and interdepartmental and external customers to achieve corporate objectives. Tools Used: JIRA, RTM, Confluence; AGILE; Technical Writing Evaluated and recommend business process improvements or efficiencies within department and across Division Created documentation which may include reference manuals standard policies and procedures SOP documents data application user guides and record layouts Actively participated in team reviews of artifacts and provided thorough timely feedback Gathered, captured and/or provided analysis; provided recommendations or changes in practices based upon research or experiences Provided testing support for new products and product enhancements Assisted customers in using and understanding products and services to meet their business needs Understand and analyzed complex product processing issues or program malfunctions and can communicate them effectively to appropriate stakeholdersDepartment of the Army (DA) / Savant age Solutions 05/2012 11/2013Sr. Business Analyst Department of the Army (DA) PM Acq Business applications -- Documented functional design and systems requirements to support applications development. Interpreted and effectively communicated functional requirements to developers and testers. Assisted the SOW team with writing user stories, use cases and test cases. Entered and maintained requirements using Mortice Kerns Systems (MKS). Requirements Analyst Lead for the DA Next Generation Framework Buildout (NGFB). NGFB provides advanced features for business intelligence, automated workflows, content management, access control, streamlined user profile management, and a service-oriented architecture for use across the Army Acquisition enterprise. Reverse engineered two previous releases of NGFB and wrote a Requirement Definition Document (RDD) and Functional Requirement Document (FRD). Requirements Analyst Lead for the DA request system that supports the Defense Contract Management Agency (DCMA) in Iraq, Afghanistan, Kuwait and Africa. request offers a web-based unified picture of current and projected contract actions accessible by multiple user communities and organizations. Provided the updates to the System Design Document (SDD). Requirements Analyst Lead for the Department of Homeland Security (DHS) Ultimate (formerly known as Federal Financial Management Systems (FFMS). Facilitated JAD session and collected, defined and reviewed system requirements for different system areas. Interfaced with the client to gather business and functional requirements. Wrote Requirements and Design Documents (RDD) for enhancements and new software projects. Reversed-engineered a new screen in the Funds Module of the FFMS, which supports the OFM staff of the Immigration and Customs Enforcement (ICE).Tools Used: JIRA, RTM, Visio; AGILE; Test Plans; Technical WritingThe Pentagon / Evolver / General Dynamics, Reston, VA 01/2011 05/2012Sr. Business Analyst Assignment 2: Project Management -- supported the US Armys Equipment Common Operating Picture (ECOP) application system. Worked directly with the client to identify, prioritize and document requirements. Provided analytical support for existing applications to generate new or update System Design Documents (SDD), Functional Requirements Document (FRD) or Business Requirements Document (BRD). Supported comprehensive system testing by developing test plans and procedures. Assignment 1: Business Analyst support for the DHS St. Elizabeth's project. Led JAD sessions for different system areas of the project. Supported the Systems Engineering teams in gap analysis support and promoting the protection of the IT infrastructure by incorporating Section 508, Information Assurance, IT Security and Cyber Security requirements, technologies, and processes into all engineering projects and activities.Tools Used: JIRA, RTM, AGILE; Test Plans; Technical WritingUnited States Patent and Trade Office (USPTO) / Addx /Visio Group Corp 04/2010 01/2011Sr. Business Analyst Project Management supported two teams, Data Management Services Group and the Development Application Group. Used MS Project Server and SharePoint; Maintained project schedules for code reviews and database services. Provided weekly reports of progress and/or risks to upper management of the current projects. Presented current state project status update at SDLC meetings.Tools Used: JIRA, RTM, Visio; AGILE; Test Plans; Technical WritingTreasury Department/ InfoPro Corporation 07/2009 04/2010Sr. Business Analyst Senior Business Systems Analyst for the Treasury office working on Troubled Asset Relief Program (TARP). Reverse-engineered previous releases of TARP and wrote a (RDD or FRD). Facilitated and analyzed gap analysis in developing system and database requirements for the Contract Management System (CMS). Provided in-depth understanding of systems analysis, experience in defining computer resource allocation processes based on business needs and priorities as well as operational experience with computer systems on both Oracle and SQL Server.Tools Used: JIRA, RTM, Visio; AGILE; Test Plans; Technical Writing |
