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Click here or scroll down to respond to this candidateCandidate's Name
Frederick MD, Street Address EMAIL AVAILABLEPHONE NUMBER AVAILABLEINFORMATION TECHNOLOGY PROFESSIONALSeeking a Network engineer position in a growth oriented organization with focus on Network security and monitoring.SUMMARY OF QUALIFICATIONS5+ years experience in desktop support field, trouble shooting, installation and maintenance of LAN and WANCOMPTIA A+ Certified, can work independently or in group settingSkilled working with Microsoft Server 2012, Windows OS, Mac, Unix, Linux, Citrix Cloud Mobile Systems, Blackberry/PDA and Personal Mobile Device (I Phone & Android) Active sync support.Knowledgeable in Visual Basic Visual Studio, SQL including store procedures, Java scripting, HTML/XHTMLSkilled in TCP/IP, DHCP. DNS. WINSCreated and managed user accounts in Microsoft Exchange ServerSkilled in providing Customer and End-User Help Desk Support.Resolving issues Ticketing Service NowPROFESSIONAL EXPERIENCECUSTOMER SERVICE REP. IT SUPPORT Oct 2016 -CDR INVESTMENT LEESBURG, VACustomer service support (phone and in person)Connect + Network Support TeamAssisted customers reading their networkGeneral computer sale; hardware/Software installationsPerform backup, troubleshooting network problems, scheduling upgrades on Customers merchandiseProvide stellar customer service while exceeding expected job performanceSERVER ADMIN May 2013 April 2015IDEAL ACADEMY CHARTER PUBLIC SCHOOL WASHINGTON, DCAdministrator Resources For Achieve3000, Aleks K-12 Educators, Kidsbiz3000, Teenbiz3000, Empower3000, Discovery Education Resources, And EduStar ProgramService Now Ticketing for resolving, troubles shooting ticketsGeneral computer builds and repairs; hardware/Software installationsCustomer service support (email, phone, and in person)Registering new students to various courseTutoring middle school special education on the use of various computer programsGrant access to users (teachers/students) for various Computer ProgramsMonitored the performance level of studentsTeaching students to use various computer softwaresTutoring students in course curriculum designed to raise their grade point averageTraining middle school teachers on the use of various computer softwaresMaximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.Secures network system by establishing and enforcing policies; defining and monitoring access.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Accomplishes information systems and organization mission by completing related results as needed.Reporting network operational status by gathering, prioritizing information; managing projects.IT ANALYST I/ DESKTOP SUPPORT Mar 2012 Apr 2013HOC OF FREDERICK MD FREDERICK, MDSupervise other technical support workersCollect, systematize and keep up a problems and solutions log for use by further technical support analystsTake part in the redesigning of applications and other softwareGive systems, network and Internet support to usersProvide advice and training to usersCreated and managed user accounts in Microsoft Exchange ServerPerformed backup using ARC serve IT 6.61.Setting Workstation to join Domain.IT ANALYST 1I/ DESKTOP SUPPORT Jan 2002 Feb 2012CASTOWORKS, LLC. FREDERICK, MDSupports and evaluates complex network systems and recommends resources to maintain and/or expand service levels.Monitor, maintain and provide support for the following voice, video, and data network operation servicesWorked on vendor update questionnaire forms.Reconciled and take calls from vendors and answered their respective questions.Entered information into the PRISM.Collected 3 in 1 Purchase Order Requisition Forms.Reconciled and entered information into PRISM.Trained more than 30 TCBA staff on vendor update and input purchase requisition.EDUCATION AND TRAININGMASTER OF SCIENCEMaster of Information Systems, with Concentration database management systems. Strayer University, Rockville, MD 2006 - 2011 Graduate GPA- 4.0.AWARDCertificate of Appreciation, IACPS, Government of the District of Columbia, FY1999Certification of Special Education, MCPS, FY 2013Certification of Achieve3000, CEO, of Achieve3000, FY 2014Certification of Appreciation, of Aleks Software, Admin, of Aleks K-12REFERENCES AVAILABLE ON REQUEST. |
