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Click here or scroll down to respond to this candidateCandidate's Name
A: Greenbelt, MD; Tel: +(Street Address ) 258-9482 E: EMAIL AVAILABLE S: https://LINKEDIN LINK AVAILABLESummary:A passionate and results-oriented IT professional with 5 years of experience providing exceptional technical support to internal and external clients. Proven ability to troubleshoot a wide range of hardware and software issues, deliver clear and concise solutions, and maintain excellent customer service. Eager to leverage strong problem-solving and communication skills to thrive in a fast-paced IT Help Desk environment.Skills:Operating Systems: Windows (latest), macOS, Linux (All distribution).Hardware: Troubleshooting, maintenance, and basic repair (Dell Laptop and System units).Networking: Basic network concepts, TCP/IP, troubleshooting connectivity issues.Software: Microsoft Office Suite (Word, Excel, PowerPoint, etc.).Troubleshooting common software applications.Help Desk Ticketing Systems (ServiceNow).Active Directory (Microsoft server).Experience:Information Technology Help Desk SupportOpen Technology Group - - Silver Spring, MDAugust 2022 - PresentProvided first-line technical support to internal staff and external clients via phone, email, and in-person assistance.Troubleshooted a wide range of hardware and software issues, including network connectivity problems, software malfunctions, and printer issues.Documented all support interactions and resolutions within a ticketing system for efficient tracking and future reference.Maintained a positive and professional demeanor while resolving customer issues in a timely and efficient manner.Increased first-call resolution rate by 15% by developing a comprehensive knowledge base of frequently encountered issues and implementing a standardized troubleshooting approach.Teaching AideSheppard Pratt - Gaithersburg, NDOctober 2021 December 2022Provided one-on-one and small group support to students with reading comprehension, math skills, and special needs.Assisted teacher with lesson preparation and classroom organization, ensuring a well-managed learning environment.Developed and implemented engaging learning activities to reinforce classroom concepts and cater to diverse learning styles.Monitored student progress, reported observations to the teacher, and helped track student data for individualized learning plans.Helped 80% of assigned students improve their reading fluency by one grade level.Executive Manager (Remote Internship)Generational Visionary LLC - Arizona, USAJanuary 2018 December 2021Performed many HR duties including indoctrinating new hires distributing transit cards and signing employees up for health insuranceDesigned electronic file systems and maintained electronic and paper filesWrote reports and correspondence from dictation and handwritten notesManage a team of administrative staff, including hiring, training, and evaluating employees.Oversee the day-to-day operations of the office, including scheduling, budgeting, and recordkeeping-making sure operation goes smoothly.Provide administrative support to senior management, such as preparing reports, managing correspondence, and scheduling meetings.Ensures the company is on track to success.Supervise department's operations, collaborate with other department managers, and report to upper management.EducationBachelor of Science in PsychologySouth University, Savannah, Savannah, GAJanuary 2015 CurrentCertificationsComptia Security+ Certification - May 30, 2020-CurrentMicrosoft Power BI Certificate (in progress)Project Management Certificate (in progress) |
