Candidate Information Name Available: Register for Free Title Customer Service Coordinator Target Location US-NE-Lincoln Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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AWOBJECTIVETo obtain a position where I can utilize my vast communication, organizational and troubleshooting skills to improve and grow my company to provide exceptional service and care.SKILLSCandidate's Name
Quick LearnerSelf-MotivatedMulti-TaskerExperienced in Microsoft Word, Excel, Outlook and PPTEDUCATIONNortheast Community College  Microcomputer Applications
Winside High School  1998ANGELA WALKEREMAIL AVAILABLE PHONE NUMBER AVAILABLEEXPERIENCELEAD SERVICE COORDINATOR  HOME INSTEAD  APRIL 2023  PRESENTSupervise and mentor First Call teamRun quarterly meetings with team to ensure they are up to date an all changesConduct disciplinary meetings with team in a timely manner and maintain personnel filesMentor service coordinators to encourage growth and efficiencyDevelop and disseminate weekly reports to ensure communication with Client Care team and Human Resources on current business needsReview billing rates to ensure accuracyAll additional duties and needs of the business or managementMaintain an open line of communication with all other departmentsImplement and monitor new protocolsProvide phone screens for prospective clients and employeesAssist in interviewService Coordinator  Home Instead  April 2022  April 2023Set up and manage all schedules for clients and care professionals (CarePros)Process all time-off requests in a timely mannerPull weekly reports to manage CarePro utilization and maintain an appropriate level of overtimeMeet with all incoming CarePros to prepare availability and build efficient schedulesProcess all schedule changes on a daily basisMaintain and manage schedule for13,000+ client hours per monthCommunicate any and all changes and appointments to clients and CareProsWELLNESS SPECIALIST  YMCA  JUNE 2021 - PRESENTPlan and lead Multiple Sclerosis classesPlan and lead Strength & Balance classes for seniorsRecruit and onboarding of new membersMarket wellness programs to new and current membersPerform health assessments for new and current membersINSURANCE COORDINATOR/SCHEDULER  GENESIS ORTHODONTICS  APRIL 2016  JULY 2020Verify and explain customer insurance policiesComplete, submit and track all insurance claimsTroubleshoot insurance issues and claim paymentsManage patient schedules and new appointmentsHandle all social media and marketingGather information from new and prospective clientsSPECIAL SERVICES COORDINATOR/PROVIDER BENEFITS SPECIALIST/ QUALITY CONTROL ANALYST  AMERITAS  JUNE 2004  AUGUST 2015Address customer and state inquiries in a timely and accurate fashionCoordinator for the Health and Wellness CommitteeAssist in training and mentoring new employeesWork with upper management to ensure and improve customer satisfactionCommunicate with customers to ensure they understand dental/vision insurance benefitsImplement ongoing changes and regulations for dental insuranceCollaborate with dental offices to ensure compliance with state and federal requirementsVOLUNTEER EXPERIENCE OR LEADERSHIPEVENT COORDINATIONCornhusker State Games  2010  2017Prostate 5K  2017-2018REFERENCESAvailable Upon Request