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Candidate's Name
Street Address  Penhurst AveBaltimore Md Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE: To obtain a challenging position that affords opportunity for growth and advancement.EDUCATION:New York Institute of Art and DesignInterior Design Certification08-2016/10-2017Goodwill Industries of Chesapeake Inc.Job Readiness Certification09-2014/10-2014Caroline Center C.N.A / G.N.A. Training CenterCertified Nursing Assistant02-2006/09-2006Walbrook High SchoolHigh School Diploma09-1989/06-1992EXPERIENCE:Admiral Security ServicesSecurity Guard / Protective Officer07-2019 / PresentSecure premises and personnel by patrolling property Monitor surveillance equipmentPermit entry into Department of Social Service Buildings Complete reports, interview and obtain signaturesEnsure Safety Control by monitoring and observing clients and building Answer phones and route calls according to situation Rover patrol of DSS buildings overnightCheck DSS buildings making sure they are locked and secured Department of Public Safety and Correctional Services Office Processing Clerk / Administrative Aide07-2018 / 07-2019Assist in filing dutiesProcess request for parole ordersReroute calls to appropriate peopleSchedule appointmentsFax orders to perspective departmentsData EntryUpdate confidential client case informationProcess and distribute electronic filesOpen and sort mailXfinity Comcast CompanyCustomer Service Representative01-2016 / 06-2018Set up new accountsAssist customers with their accountsTroubleshoot issues for customersCreate/Process ordersSell/ Promote new productsMaryland Health ConnectionCustomer Service Representative/ Call Center02-2012 / 08-2012Handled customer inquiries telephonically adhering to HIPAA. Managed and resolved customer complaints.Provided customers with product and service information. Entered new customer information into system.Updated existing customer information.Processed applications.Identified and escalated priority issues.Routed calls to appropriate resource.Follow up customer calls where necessary.Documented all call information according to standard operating procedures. Department of Budget and ManagementAdministrative Lead09-2006 / 07- 2011Run daily reportsUpdate spreadsheets search for errorsFax and Receive requestsProcessed Health Benefits FormsFile and format FMLA FormsInput data in computer for update of health benefits information Answer phones and answer customer questionsReroute calls to appropriate departmentsMonitor new requests