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Click here or scroll down to respond to this candidateCandidate's Name
Business AnalystEmail:EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLETechnical SkillsCertificationsCertified ScrumMaster by Scrum AllianceSDLC MethodologiesAgile/Scrum, SAFe (Scaled Agile Framework), Waterfall, Kanban, Scrumban, Water Scrum Fall, eXtreme Programming (XP)Programming LanguagesMY SQL, HTMLDatabase & Data Analysis toolsSQL server, Oracle 8/9/10, MS Access, Informatica Power Center 9.6.1, Data Mining, MS SSRS (SQL Server Reporting Service), Tableau, Power BI, JIRA, Azure DevOps, Soap UI, Selenium, ETL ToolsModeling DesigningMS Visio, Smart Draw,, Lucid ChartRequirements, Test & Defect ManagementJIRA, Azure, MS Visual Studio, Confluence, Cucumber, Load Runner, Rational Requisite Pro.Productivity toolsMS Office, MS Project, MS SharePoint, MS Word, MS PowerPoint, MS ExcelOperating SystemsWindows XP, Windows 8, Windows 10, LINUX, UNIX, IOSProfessional ExperienceGoogle Inc. (Consultant) Oct 2023 Till dateSr. Business System AnalystResponsibilities:Collaborated with project teams and business stakeholders to understand and document business processes and pain points.Developed expertise in source system datasets and data lifecycle.Defined, documented, and maintained business processes and requirements, ensuring alignment with organizational goals.Managed and supported operations-related initiatives, identifying opportunities for process improvements and making recommendations.Coordinated and supported project and monthly metrics, providing detailed reports and insights.Led system testing for new functionalities and bug fixes, ensuring smooth rollouts and minimal disruption to users.Provided prompt support to end-users and consulting ecosystem, resolving issues and addressing questions efficiently.Created conceptual prototypes and mock-ups.Performed Quality Analyst functions, including defining test objectives, plans, and cases.Coordinated and facilitated User Acceptance Testing (UAT) with business users.Axis Bank-Hyderabad, India Apr 2022- May 2023Business System AnalystResponsibilities:Analyzed and documented business processes, identifying pain points and areas for improvement.Maintained Salesforce.com systems, providing administrative support and ensuring optimal performance.Implemented project coordination skills to manage stakeholder expectations and deliver results.Conducted thorough documentation, guidance, and instruction for users to enhance system utilization.Researched solutions to emerging issues, maintaining high customer service standards.Conducted source data profiling and compared data structure to dataset requirements.Managed metadata elicitation, recording, and documentation.Created and maintained process flows, context diagrams, and data flow diagrams.Developed user stories and technical specifications, ensuring clarity and ease of implementation.Assisted in maintaining product and sprint backlogs, organizing user stories into themes and documenting dependencies.Collaborated with internal and external stakeholders to test and implement solutions.Performed Quality Analyst functions, including test case execution and UAT coordination.VITECH Systems, India Aug 2020 Mar 2022Senior Business System AnalystResponsibilities:Developed solution specifications and detailed requirements for the application.Defined and documented business processes, continuously looking for ways to improve procedures.Supported operations initiatives and provided metrics coordination for the Professional Services management team.Prioritized and managed field requests, ensuring timely resolution and support.Conducted system testing for new functionalities, collaborating with technical teams for effective implementations.Provided end-user support and consulting, addressing issues promptly and effectively.Supported Quality Analyst functions, including test case execution and UAT coordination.Hindustan Times Media Ltd (Shine.com)-Hyderabad, India Dec 2018- Jul 2020Business AnalystResponsibilities:Worked closely with project teams and stakeholders to understand and document business requirements.Developed and maintained expertise in source system datasets and data lifecycle.Managed business process documentation and requirements, ensuring clarity and accuracy.Identified and recommended business process improvements, driving efficiency and effectiveness.Coordinated project and monthly metrics, providing comprehensive support and insights.Worked closely with the team to prioritize and manage field requests, delivering prompt and effective support.Conducted system testing and provided end-user support, ensuring smooth operation and issue resolution.Performed Quality Analyst functions, including defining test objectives and executing test cases.Monster.Com, Hyderabad Sep 2014- Sep 2018Business Analyst-Enterprise SolutionsResponsibilities:Interviewed clients, SMEs & business users to understand their Business & Functional Requirements and gathered their future needs & transformed them to technical requirements and technical specificationsCollaborated with client partners to gather requirements. Designed and created user stories & acceptance criteriaApplied all the phases of SDLC during the project to develop and enhance the product under the B2C Application.Converted the Business Requirement Documents (BRD) into Functional Requirement document (FRD)Worked on all Scrum ceremonies like backlog refinement, release and sprint planning, standups and reviewPlayed a major role along with Scrum Master in retrospective meeting to inspect and adapt the teams processEfficiently prioritized and maintained the detail functional requirements and design specifications for the website while translating the business requirement into the web development analysisPerformed GAP analysis between the As-IS model of the legacy system & the To-Be model to identify the gaps logged issues relating to the identified gaps & worked with SME to get clarificationsPerformed benchmarking and market analysis based on the various features that are need to be refurbishedExtensively involved in data mapping, conceptual and logical data modeling and creating ER diagramUsed Structured Query Language to filter data within SQL database serverAssisted in selecting the type of extract, transform and load process and helped in implementing themAssisted in creating User Interface document to express UI component design and its navigation.Created process flow diagrams & use cases template using MS VisioWrote test plans, test strategies, test cases using MS Excel and reviewed it with the business requirements for manual testing, unit testing, systems testing, smoke & sanity testing, regression and User Acceptance testingPrepared & maintained Requirements Traceability Matrix to keep track of all the requirements and test casesTracked and documented change requests and monitored the workload along with the scheduleInvolved in unit, functional, regression and system Testing, Facilitated User Acceptance testing (UAT)Citibank N.A, Hyderabad Feb 2008 - June 2013Relationship ManagerResponsibilities as an Assistant Manager/ Suvidha Service Manager-Corporate:Assisted in managing and growing a portfolio of corporate salary accounts, contributing to a 15% increase in account acquisition.Supported senior relationship managers in client meetings, account reviews, and the implementation of banking solutions tailored to corporate clients' needs.Handled client inquiries and resolved issues related to salary disbursement, account management, and banking products, maintaining high client satisfaction.Participated in the development of marketing campaigns and promotional activities to attract new corporate clients and increase product awareness.Analyzed client feedback and market data to recommend improvements to banking products and services, enhancing overall client experience.Handling escalations received from the Corporate Channel- Management & IndividualTaking care of corporate desk in order so as to help the employees with SPOT servicesAdministrating the regulatory report aspects like FCTRS/FCGPR/ECB efficiently, timely follow up andsubmissions of all to the RBIEnsuring maximum client satisfaction by providing resolution to the queries/raised by the customerresponsible for cross selling of liabilities and the assets of the bank.Education Qualification:MBA-Marketing - 2005- 2007, Dhruva College of Management, IndiaB.Sc Computers - 2002-2005, Andhra University IndiaBusiness Systems Analyst with 11+ years of experience in analyzing and improving business processes. Extensive experience in Salesforce.com (3 years) with a proven track record of delivering high-quality solutions in dynamic and fast-paced environments. Adept at collaborating with cross-functional teams, documenting business requirements, and implementing process improvements. Strong project coordination skills with excellent communication and problem-solving abilities. |
