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Click here or scroll down to respond to this candidateCandidate's Name
Sun City, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA highly motivated and resident focused Property Management Specialist who excels at oral and written communication, with over 20 years office management experience. Able to adapt quickly and work great under pressure. Encompassing advanced problem-solving abilities and a great eye for detail, whilst able to use own initiative as well as working as part of a team. Friendly outgoing personality and able to identify customer/client concerns or needs, resolving them quickly and efficiently by utilizing skills gained thru years of experience dealing with a diverse multitude of people. Looking to bring a positive attitude and excellent office efficiency to a fast-paced office with room for growth.Work ExperienceCommunity ManagerCeltic Property Management - Phoenix, AZSeptember 2023 to April 2024 Customer service and interpersonal skills needed to meet with prospective and current tenants Good verbal communication Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed Organization and the ability to multitask efficiently Problem-solving to find effective solutions for a variety of potential issues Knowledge of rental contracts and property and anti-discrimination laws Property ManagerASSET LIVING - Phoenix, AZDecember 2022 to June 2023Responsible for overseeing the entire operations of an on-site housing community under the supervision of a RegionalSupervisor. Managing all phases of operations, including personnel, leasing, maintenance, financial, administration and risk management. Supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair-housing guidelines, and liability concerns. Deal with resident complaints, concerns, and requests to ensure resident satisfaction. Provide timely and accurate detailed reports as required. Give direction to and monitor maintenance construction and rehabilitation activities, to ensure quality and expediency (i.e., walk units and grounds to confirm make- ready and create work orders and followup once completed.) Work with Vendors& contractors including scheduling and payment of invoices. Provide emergency contact to alarm companies if needed after hours. Experience with Affordable Housing, Section 8 & Home Inc. voucher programs.Property ManagerDUNLAP & MAGEE PROPERTY MANAGEMENT - Phoenix, AZSeptember 2021 to December 2022Responsible for overseeing the entire operations of an on-site housing community under the supervision of a Regional Supervisor.Managing all phases of operations, including personnel, leasing, maintenance, financial, administration and risk management.Supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair-housing guidelines, and liability concerns. Deal with resident complaints, concerns, and requests to ensure resident satisfaction. Provide timely and accurate detailed reports as required. Give direction to and monitor maintenance construction and rehabilitation activities, to ensure quality and expediency (i.e., walk units and grounds to confirm make-ready and create work orders and follow up once completed.) Work with Vendors & contractors including scheduling and payment of invoices. Provide emergency contact to alarm companies if needed after hours. Oversee receivable & payables.Temp. Receptionist/phoenix StaffingDUNLAP & MAGEE CORPORATE OFFICE - PHOENIX, ARIZONA June 2021 to September 2021Preformed all necessary receptionist responsibilities answering a multi-phone line for corporate employees including VicePresident & President. Directed calls & messages to the proper department & recipient of inquiry. Preformed a variety of office management duties including binding reports, ordering office supplies, sorted & sent mail from the corporate office.Customer Care RepresentativeNATIONAL GENERAL INSURANCE. - EVERETT, WADecember 2019 to August 2020Keep records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that changes were made to resolve customer's grievances. Refer unresolved customer problems to designated departments for further investigation. Determine charges for services requested, collect deposits payments, or arrange for billing. Assistant ManagerCLAIRE'S STORES INC. - OLYMPIA, WAFebruary 2018 to February 2019Support the store manager in a retail sales environment. Close and open store, provide customer service, professional ear-piercing provider, perform all aspects of retail sales including making daily deposits and other banking requirements. Along with StoreManager, hired & trained all new employees. Solely responsible for loss prevention practices and monthly, quarterly, and annual loss prevention reports.Private In-home CaregiverPRIVATE RESIDENCE. - LACEY, WAMarch 2009 to September 2017Provided Excellent quality in-home care for a private client with MS. Word Processor/receptionistENVIRONMENTAL & ENGINEERING SERVICES, INC. - OLYMPIA, WA October 2001 to April 2004Performed all Required clerical and office duties required, prepared, format, revise, proof, and print documents, ensuring complete accuracy. Use other equipment such as scanners, photocopiers, transcription machines, and fax machines to perform necessary duties. Answered In-coming calls on a multi-phone line, sorted and distributed in coming mail while providing outgoing mail services. Responsible for tracking entire office staff schedules and planning. Word Processing SpecialistWASHINGTON STATE HOUSE OF REPRESENTATIVES. - OLYMPIA, WA December 1992 to October 2001Use word processor/computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. Perform other clerical duties as assigned. Prepare, format, revise, proof, and print documents, ensuring complete accuracy. Also used other equipment such as scanners, photocopiers, transcription machines, and fax machines to perform required duties. Covered for absent receptionists when needed. Knowledge of legislative processes. On-site Rental ConsultantGFS OF WASHINGTON/THE PEAK @ SOMERSET HILL APARTMENTS. - TUMWATER, WA April 1994 to November 1994Performed all duties required for property management leasing office, provided excellent customer service, set up and scheduled appointments to perspective residents for showing of vacant apartment homes. Scheduled maintenance staff for required cleaning and apartment maintenance. Performed clerical and office management for all aspects of rental/managers office. Responsible for Weekly vacancy report and Monthly Marketing report. EducationHigh school diplomaTumwater High School - Tumwater, WASeptember 1984 to June 1988Skills Superior Interpersonal abilities Merchandising Sales Organizational Skills Dynamic customer service skills Excellent time management skills Conflict Management Scheduling Excellent Microsoft programs and systems attributes Inventory Public Speaking Knowledge of compliance & fair housing laws and regulations Type 96WPM Advanced Word Processing/Graphic Art programs staff multi-phone line Receptionist retail marketing Training Team player Knowledge of legislative and government processes and procedures Administrative Office management (10+ years), Customer Service (10+ years), Payroll Supervising Experience Section 8 Yardi Accounts Payable Risk Management Property Leasing LIHTC Transcription Accounts Receivable Loss Prevention Accounting Property management Fair Housing regulations LIHTC Customer service QuickBooks Research Negotiation Event Planning Specializing with Seniors (3 years)Linkshttps://LINKEDIN LINK AVAILABLECertifications and LicensesBondedPresentArizona State Drivers licenseApril 2021 to April 2029Basic state driver's licenseFirst Aid Certification |
