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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECareer SummaryExperienced oversight and controls program management professional with an established record in risk identification and control issue remediation. Action oriented leader with a proven ability to cultivate successful relationships, develop risk assessment program enhancements, manage curriculum development and delivery, and influence positive outcomes.Skills and KnowledgeCollaborative Relationship BuilderRisk ManagementThird Party Risk AssessmentControl Function TestingQuality Control and AssuranceStaff ManagementRoot Cause AnalysisRemediation Plan Development and ExecutionProject ManagementCurriculum Development and DeliveryPolicy and Procedure WritingCoaching and DevelopmentServiceNow AdministrationArcher Supplier Assessment ToolTableau Dashboard ManagementAriba Contract Administration PlatformProfessional ExperienceJPMorgan Chase & Co. Phoenix, AZThird-Party Continuous Monitoring Corporate Third-Party Oversight (CTPO)Vice President Operations Lead, Third Party Continuous MonitoringResponsibilities: September 2022 PresentResponsible for constructing and managing the TPCM Book of Work (BOW), to include tracking case performance and progression, including SLA adherence.Manage the Negative News alerts activities sent to the Line of Business partners (LOB) to ensure they are kept abreast of Supplier issues that may impact their business operations.Evaluate and deliver advice to the TPCM Analysts on their caseloads, to include BOW assignments guaranteeing TPCM expectations are consistently met.Document and create Standard Operating Procedures (SOPs) and User Guides, confirming the correct guidance is delivered to team members performing work within the TPCM environment.Accomplishments:1)Established the TPCM Negative News reporting process, to include article tracking and LOB responses received.2)Created the TPCM reporting process, to include weekly updates and progression towards program objectives.3)Deliver ongoing guidance to the student apprentices on the functions and inner workings of Corporate Third-Party Oversight, confirming their integration into the program and to assist in securing their success within the program.Supplier Assurance Services (SAS)Vice President Third Party Application Security, Strategy & Transformation August 2020 September 2022Responsibilities:Managed the BOW for Supplier assessments where software applications were provided as part of contracted services.Assisted the SAS Assessor community with Supplier assessments where application security screening was mandated by the CTPO requirements, creating action plans for application screening failures and/ or Supplier refusals and risk opinions for participation declinations.Developed program documentation and interacted with senior leadership, providing process updates for various methodologies employed by the Application Security Team, guaranteeing transparency within the program.Partnered with program peers, ensuring the appropriate coverage was provided to the Supplier assessments identified in the Application Security BOW.Accomplishments:1)Consistently met program goals and objectives, committing to delivering superior service to the SAS Assessor Community and the LOB partners.2)Authored and delivered platform SOPs and User Guides, ensuring the Application Security standards were appropriately documents and aligned to CTPO requirements.Vice President Oversight & Controls Program Manager February 2017 August 2020Responsibilities:Led a team of five geographically dispersed Operational and Technology Risk Assessors located throughout the United States responsible for the administration and management of the JPMC Third Party Risk Assessment Program interfacing with key business stakeholders and Third-Party Suppliers.Coached and developed staff to ensure the successful deployment and completion of each assessment project assigned in the Operational Risk Teams book of work (BOW).Responsible for the development and management of key initiatives to further the service offerings provided by SAS to the JPMC Line of Business (LOB) partners.Constructed and refined SAS program curriculum designed to instruct the assessor community on critical components required for the successful delivery of the Third-Party Risk Assessment Program.Accomplishments:1)Key contributor in the development of the IT Staff Augmentation assessment control questions and associated JPMC Minimum Control Requirements.2)Led several training and development projects to include, but not limited to 1) the IT Staff Augmentation Assessor training, 2) the SAS Assessor Uplift training deck, 3) the Cloud Technology training deck 4) regional partner Operational Risk uplift training, and 5) the Issues Management training deck.3)Partnered with global JPMC stakeholders to create an enhanced Contact Center assessment protocol to better identify the risks associated with JPMC Contact Center Suppliers.4)Received the Global Supplier Services All Star Award for Excellence in Collaboration in 2017.Assistant Vice President Oversight & Controls Senior Associate June 2014 January 2017Responsibilities:Managed a portfolio of Third-Party engagements ensuring all mandated assessments occurred to include, but not limited to Application Control Assessments, Operational Risk and Technology Control Assessments, and Business Continuity/ Disaster Recovery Assessments.Performed Third Party Supplier Operational and Technology Risk Assessments consisting of control testing, contract reviews, documentation assessments, side/ side observations, and Supplier interviews.Evaluated Supplier controls to ensure adherence with regulatory mandates for regulations to include, but not limited to 1) Bank Secrecy Act, 2) Anti-Money Laundering, 3) OFAC, 4) Privacy Act, 5) Community Reinvestment Act, etc.Trained regional partners located offshore on how to effectively conduct an Operational Risk Control Assessment utilizing tools such as the Supplier Operational Risk Assessment (SORA) and Regulatory Compliance Matrix (RCM).Accomplishments1)Developed the Firm-wide Critical Supplier assessment procedures and templates for the Operational Risk Team.2)Consistently recognized by JPMC internal stakeholders and Third-Party Suppliers for my control testing methodologies and collaborative demeanor.3)Awarded Five Keys recognition for Building Lasting Relationships and Owning Customer Issues in 2016.Corporate Third-Party Oversight Third Party Management OfficeAssistant Vice President - Oversight Administration Manager June 2013 June 2014Mortgage Banking RecoveryProject Manager National Mortgage Settlement May 2012 June 2013Internal Controls and Third-Party Oversight Manager October 2008 May 2012EducationPhD Candidate Organizational Leadership & DevelopmentUniversity of Arizona Tempe, AZCurrently Attending GPA 3.85Masters of Education in Curriculum and Instruction Masters of Business AdministrationAshford University Tempe, AZ Western International University Tempe, AZGraduated: 2020 GPA 4.0 Graduated: 2018 GPA 4.0Bachelor of Human Resources Management Associates of Business AdministrationWestern International University Tempe, AZ Western International University Tempe, AZGraduated: 2015 GPA: 3.67 Graduated: 2007 GPA: 3.8Volunteer Activities and Academic SocietiesService Program MentorPathfinder Veteran Mentoring PlatformJPMorgan ChaseApril 2021 PresentExecutive Committee Member Treasurer Site Advisory Council MemberSienna Vista Homeowners Association Sierra Linda High SchoolMarch 2018 August 2020 October 2018 August 2020Zeta Lota Chapter Member Academic Honor Society MemberDelta Mu Delta International Honor Society in Business Golden Key National ScholarInducted: September 2018 Inducted: September 2018Military ServiceUnited States Army/ Signal CorpsMOS: 31D - Mobile Subscriber Telecommunication Systems OperatorLast Rank Achieved: Specialist/ E4September 1990 July 1994 |
