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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, TX 7523PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold ProfileProfessional SummaryI am a quality-driven administrative professional with 7 years of solid background handling high-volume inquiry, observation, inspection and performance workloads . Excellent verbal and written communication with strong supervising and coaching. Background is cultivating positive relationships and exceeding goals. Also, tech-savvy and proactive with a good sense of business operations and customer care needs. The ability to multitask, prepare documents, work independently with limited supervision, complete multiple projects simultaneously and in a timely manner. Also, good at troubleshooting problems and building successful solutions.SkillsCommunicationTeamworkProblem-solvingTime managementCritical thinkingProgramming skillsBookkeepingSocial Media MarketingMicrosoft OfficeInterpreting DataWork HistoryCSR-Order Management 10/2023 to CurrentBlueTriton Brand/ReadyRefresh 900 Long Ridge Road, Building2, Stamford, CT 06902Answered customer telephone calls promptly to avoid on-hold wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Offered advice and assistance to customers, paying attention to special needs or wants.Responded to customer requests for products, services, and company information.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered product and service questions, suggesting other offerings to attract potential customers.Leveraged sales expertise to promote products and capitalize on upsell opportunities.Handled customer inquiries and suggestions courteously and professionally.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Participated in team meetings and training sessions to stay informed about product updates and changes.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Investigated and resolved customer inquiries and complaints quickly.Exhibited high energy and professionalism when dealing with clients and staff.Educated customers about billing, payment processing and support policies and procedures.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Skilled Motor Vehicle Operator 11/2021 to CurrentLyft INC./ Uber INC.Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspaceMaintained proficiency in tactical planning options and convoy defense techniquesDelivered fast and friendly service to handle questions and service complaintsSanitized high-touch surfaces to protect personnel and customers from viruses and germsOperated different types of vehicles and equipment in varied terrain and conditionsDelivered goods and products to customer on time and in excellent conditionInspected vehicle before and after trips to identify maintenance needs and handle regular upkeepShowCustomer Service Representative 07/2018 to 05/2021hour Fitness INCAnticipated needs and resolved problems to keep customers happyAnswered inbound calls to handle various concerns, set appointments and close salesSet up customer accounts in system and updated details to reflect current informationMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsShow DescriptionCommunity Assistant Manager 07/2018 to 05/2021A-List Apartment StaffingAssistant Property Manager 09/2018 to 04/2021GWR Management INCAssistant Property Manager 11/2018 to 02/2020GWR Management INCEffectively use Microsoft Office (Word, Excel, Outlook, PowerPoint) Built and maintained office files by inputting contracts, billing information and data needed for monthly reportsCompiled electronic records to meet regulatory guidelines and departmental quality assurance requirementsImplemented promotions, newsletters and contests to encourage lease renewals and build resident rapportVerified collection of rent payments and fees and prepared funds for depositPromoted occupancy using online rental boards and social media platformsConducted eviction and move-in orientation, personally welcoming new tenants and hosting various eventsFacilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding auditsAnalyzed accounting systems for efficiency and effectivenessDeveloped and implemented corrective actions to bring business areas in line with standardsSupervised and oversaw auditing activities across operational, personnel utilization billing areasPrepared working papers, reports and supporting documentation for audit findingsTracked funds, prepared deposits and reconciled accounts.Customer Service Representative 11/2018 to 02/202024hour Fitness INCCommunity Assistant Manager 10/2017 to 11/2018A-List Apartment StaffingDelivered exceptional customer service to bolster strong relationships and build positive experiencesDelivered fast and friendly service to handle questions and service complaintsDocumented, researched and resolved customer service issuesProvided leadership, guidance and support to staff membersCreated and managed budgets, efficiently allocating resources for social and community service projects.Lead Medication Technician and Medical Assistant 10/2017 to 11/2018Prestonwood CourtLead Medication Technician and Medical Assistant 05/2012 to 05/2015Prestonwood CourtKept adequate supplies, reordering new items to meet typical patient loadsTracked medication administration and frequently audited medication sheetsDressed, bathed and fed patients needing extra care and assistanceUpheld strict facility and HIPAA regulations governing patient information and interactionsExamined and recorded patient vital signs before and after administering medicationSupported treatment plans by passing out medication at prescribed timesShow DescriptionEducationDegree: Human Resource Assistant / Business OfficeRichland College - Dallas, TXAssociate of Applied Science AS: Business Administration And ManagementDallas County Community College - Dallas, TXAssociate of Applied Science: Business Office SystemsRichland College - Dallas, TXCNA, Medical AssistantRoss Medical Education Center - Lansing, MICertifications Medic First Aid Training EMT - Emergency Medical TechnologyRoss Medical Education Center, EMS - Lansing, Grand Rapids, MIGEDGrand Rapids Learning CenterDiplomaGrand Rapids Learning Center Diploma - Grand Rapids, MIDegree: Human Resource Assistant / BusinessRichland CollegeCertifications Medic First Aid Training EMT - Emergency Medical Technology Life EMSRoss Medical Education CenterAdditional InformationAdditional Information AWARDS,, Above and Beyond Team Leader, Outstanding Achievement Developmental Studies Timeline Skilled Motor Vehicle Operator |
