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Click here or scroll down to respond to this candidateCandidate's Name
Oak Forest, IL Street Address
(P) PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryEnthusiastic Customer Service Representative with over 10 years of experience customer care. With in-depth knowledge of building loyal relationships, meeting customer needs, completing sales, handling multiple task at once as well as excellent communication and time management skills. I handle all tasks with accuracy and efficiency.Skills Coordinating and Scheduling work order Administration and Management Problem Solving Data Entry and Recording Team Leadership Judgment and Decision Making Time Management and CoordinationExperienceMay 2022 - PresentCustomer Service & Logistics Coordinator Raymundos Food Group LLC Beford Park, IL Greet and help customers and drivers find their way to needed locations. Prepare and organize work orders for each day as needed. Contact and assist Customers with any issues or changes in orders. Providing quality customer service to handle any challenges. Entering and completing the order, to meet company policies and requirements. Assisting with any schedule changes or requesting changes for pickup and delivery appointments. Quickly and sufficiently handle all consumer and customer complaints, by working with my team to find resolutions and satisfy all customer needs in a timely fashion. Documents any issues with full details and provides customer with reports of any issue with product, issues with scheduling or meeting all customer expectations. December 2020 - May 2022Carrier Operation Rep Coordinator Echo Global Logistics Chicago, IL Coordinated Pickup and Delivery appointments.Candidate's Name
Oak Forest, IL 60452(P) PHONE NUMBER AVAILABLE EMAIL AVAILABLE Prepared and organized detailed information for carriers and drivers. Taking 40+ calls and scheduling and handling an issue. Providing quality service to customer and associates Assisting with New-Employee Training Provide the drivers with all the correct paperwork the customer requires. Documents any issues with full details and provides customers with reports of any damages, overages, or missing product. Handled in a timely manner managing lumper fees, layover fees and detention fees. January 2018- April 2020Customer Service McCook Cold Storage McCook, IL Greet and help customer and drivers find their way to needed locations. Prepare and organize work order for each day as needed. Taking 40+ calls and scheduling orders, pickups and deliveries. Providing quality service to customer and associates Entering and completing the order, to meet customer requirements Assisting with New-Employee Training Strive for quick complaint resolution, to make sure all in handled in timely fashion Documents any issues with full details and provides customer with reports of any damages, overages or missing product.July 2017- October 2017Office Coordinator Elite Staffing Inc. Cicero, IL Manage the schedule and dispatch workers to appropriate locations according to customer request, specifications or needs Relay work orders, messages and information to or from; workers, customers and supervisors via telephone or email Strong organizational and time management skills Excellent verbal and written communications abilities Proficiency with MS Word and MS Excel Strong sense of discretion and professionalism Maintain files and records with effective filing system Supporting other teams with various administrative task Deal with customer complaints or issues Communicate with customer or supervising personnel in order to address questions, problems and request.Candidate's Name
Oak Forest, IL 60452(P) PHONE NUMBER AVAILABLE EMAIL AVAILABLEJune 2016- July 2017Server/Bartender Manger Durbins Summit, IL Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conduct supervisor activities, such as creating work schedules and organizing employee time sheets Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary actions Schedule, plan, organize and control the operations of cocktail lounge or bar for parties or events Compile and balance cash receipts at the end of the day or shift Check identification of customers to verify age requirements for purchase of alcohol Stock bar with beer, wine, liquor and related supplies June 2010- August 2016Quality Assurance Coordinator Multi Packaging Solution Bolingbrook, IL Analyze quality control test results and provide feedback and interpretation to production management or staff Stop production if serious product defect is present Monitor performance of quality control systems to ensure effectiveness and efficiency Communicate quality control information to all relevant organization department, outside vendor or contractors Instruct staff in quality control and analytical procedures Procedure reports regarding nonconformance of products or processes, daily production quality, root cause analyses or quality trends Participate in the development of product specifications Oversee workers including supervisors, inspectors or laboratory workers engaged in testing activities Document testing procedures, methods or criteria Review and update standard operating procedures or quality assurance manuals Identify quality problems or area for improvement and recommend solutions Review quality documentation necessary for regulatory submissions and inspections August 2005-January 2010Lead Brand Rep (Key Manager) Justice Just for Girls Orland Park, IL Candidate's Name
Oak Forest, IL 60452(P) PHONE NUMBER AVAILABLE EMAIL AVAILABLE Plan and prepare work schedules and keep records of employees work schedules and timecards Hire, train and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate Instruct staff on how to handle difficult and complicated sales Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or in performing service for customers Monitor sales activities to ensure that customers receive satisfactory service and quality goods Assign employees to specific duties Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised Inventory stock and reorder when inventory drops to specified level Handle and track loss prevention Provide customer service by greeting and assisting customers and responding to customer inquiries and complaintsEducation2007 Argo Community High School Summit, IL High School Diploma2020 Hair Professionals Career College Palos Hills, IL Facials (Microdermabrasion, Dermalogica Skin Treatment) Waxing (Face, Body, Bikini) Body Treatments (Body wraps, Hot Stone)Candidate's Name
Oak Forest, IL 60452(P) PHONE NUMBER AVAILABLE EMAIL AVAILABLE |
