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Click here or scroll down to respond to this candidateCandidate's Name
surprise, AZ Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
PHONE NUMBER AVAILABLE
An energetic results driven customer service representative Street Address + plus years in the
medical industry assisting customers. Experienced in billing, medical insurance,
claims, prior authorizations and also communicating efficiently with customers
accumulating 95% customer satisfaction rate over career.
Authorized to work in the US for any employer
Work Experience
Home is us - BHT Intake Specialist
February 2023 - June 2023
Tusa Mental Health - BHT Intake specialist
October 2023 - February 2023
Red bull North America (Forklift operator)
March 2020 to may 2022 Loading and unloading trucks until finish
Customer Service Representative
October 2019 to June 2020
Centene - Tempe, AZ
Respond to customer inquiries through phone, email and chat rooms.
Provide customer service to patients and physicians at all levels
Review explanation of benefits, eligibility, billing errors and payment
Update customer profile with correct information
Provide policy process improvements to support excellent customer service
Ensure pharmacy orders
Obtain Referrals. Assist patients with scheduling doctors appointments.
Research and identify any processing inaccuracies in claims payments and route to
correct operation team. Obtaining prior authorizations and working with insurance
companies/providers and internal teams to identify, resolve orders
Pharmacy Rep
CVS Caremark - Phoenix, AZ
June 2018 to September 2019
Provide telephone support to patients receiving medications
Coordination and processing of new patient medications orders and refills
Obtaining prior authorizations and working with insurance companies/providers and
internal teams to identify, resolve orders
Handle patient billing questions and making arrangements for payment services
Research/follow up to resolve open & pending prior authorizations
Update patient benefit information/demographics
Scan medical documents/activity into patient accounts.
DD Provider
AZ Mentor - Phoenix, AZ
March 2017 to May 2018
Caring for individuals with developmental disabilities
Rehabilitation
Administering medication
Assisting with daily living activities
Light cooking and housekeeping
Provide transportation
Companionship
Skills Used
Communication, Customer service, multitasking, organization, attentiveness, patience,
time management
Education
2 year in Healthcare Management
Avila university
August 2015 to May 2017
Phoenix College - Phoenix, AZ
June 2013 to May 2015
Peoria High School - Peoria, AZ
August 2009 to May 2012
Skills
Communication skills (7 years)
Autism Experience (7 years)
Developmental Disabilities Experience
Medication Administration
Computer Networking
Insurance Verification
Word Processing (10+ years)
Excel (10+ years)
Outlook (10+ years)
Powerpoint (10+ years)
Medical Terminology (10+ years)
Multi-line Phone Systems
(3 years) Adobe Software
(3 years)
Medical Records
Microsoft Office (10+
years) Microsoft Word (10+
years) Microsoft
Powerpoint (10+ years)
Microsoft Outlook (10+
years) Organizational Skills
(10+ years) Office
Experience (2 years)
Clerical Experience (4
years) Phone Etiquette
Medical Office
Experience Adobe
Illustrator
HIPAA (10+ years)
Patient Care
ICD-10 (10+ years)
Medical Scheduling (3
years) Healthcare
Management (3 years)
Office Management
ICD coding
CPT coding
Medical collection
Windows
Hospital experience
Anatomy knowledge
ICD-9
EMR Systems
Caregiving
Computer skills
Medical receptionist
Help desk
Google Docs
Customer Service
Medical Billing
Customer support
Typing
Live chat
Certifications and Licenses
CPR Certification
First Aid Certification
Prevention and support
Article 9
Forklift Certification
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