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Customer Service Nursing Assistant Resum...
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Title Customer Service Nursing Assistant
Target Location US-NC-Rowland
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Rowland, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETrained and certified in Nursing Assistant, Phlebotomy, and CPR. Also have Street Address + years of customer service& management skills.Authorized to work in the US for any employerWork ExperienceStay at Home MomRowland, NCJune 2023 to PresentThe reason for my gap in employment is because I had a newborn at the time, by her being in a daycare at such a young age (6weeks old) she kept getting sick, and catching different infections. So me and my husband decided it would be best if I stayed at home with her until she got a little older. CNA - Certified Nursing AssistantScotland Urgent Care-Laurinburg, NCFebruary 2023 to June 2023 Monitored vital signs and reported any changes or abnormalities to the nursing staff Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste Documented patient information accurately in electronic health records (EHR) to ensure continuity of care Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed Followed infection control protocols to prevent the spread of diseases within the healthcare facility Maintained a clean and organized work environment by regularly restocking supplies and equipment Assisted in the admission process by gathering patient information, taking vital signs, and orienting them to the facility's policies and proceduresAdministrative Assistant/CNALumber River Family Practice-Lumberton, NCFebruary 2022 to November 2022 Doctor Office/ Front Desk Monitored vital signs Performed clinical skills under physician supervision Assisted doctor with in-office procedures Used EHR system Obtained patient vitals Administered vaccines Scheduled patient appointments Performed patient assessments Responsible for front office duties Processed medication refill requestsAssistant ManagerRent-A-Center-Lumberton, NCAugust 2020 to August 2021 Maintained all operations within the store/ Office management/ mentor Opened and closed the store at the beginning and end of shifts Performed official money count every day Upheld a high standard of customer service Pursued sales leads to advance store growth Managed daily reports of transactions Ordered and stocked store merchandise Recruited, interviewed and hired individuals who brought passion to the team Counseled, mentored and disciplined staff Managed a group of employeesDepartment SupervisorWalmart-Pembroke, NCAugust 2017 to August 2020 Maintained cleanliness and organization of 3 departments Inventory Price changes Ran cash register Customer service Cut fabric Problem solvingOffice ManagerQuality Interior-Lumberton, NCJune 2014 to August 2017 Maintained and supervised office operations Communicated with clients Managed payroll Maintained office efficiency by organizing operations and procedures Processed collections, deposits, billing and orders on a daily basis Processed daily transactions Maintained office supply inventory Fulfilled clerical activitiesManagerAnts Tools-Lumberton, NCJune 2014 to August 2017 Managed day-to-day operations Handled opening and closing of store Handled advertising, sales, inventory management and customer relations Generated sales, revenue and payroll reports Managed store bank accounts Balanced tills Cleaned storeEducationCollege in PhlebotomyRobeson Community College - Lumberton, NCJune 2022 to PresentCollege in Nursing AssistantRobeson Community College - Pembroke, NCFebruary 2022 to June 2022Skills Phlebotomy Medical office experience CNA EMR Systems Acute care Primary care Vital signs Medication administration Blood sampling Intake Documentation review Basic life support Medical terminology Patient care Anatomy knowledge Physiology knowledge Patient service Hospital experience EHR systems Epic Triage Phone triage Experience administering injections Athenahealth HIPAA Medical Records Clerical Experience Venipuncture Management Computer skills Customer service Sales Typing Cash handling Cash register Clerical experience Account management Store management EMR systems Epic Hospital experience Vital signs Office management Mentoring Front desk Planograms Blood sampling Time management Specimen collection / processing Communication skills Patient care Supervising experience Customer relationship management MerchandisingLinkshttps://my.indeed.com/p/brandij-1x65z5nCertifications and LicensesLicensed Nursing AssistantJune 2022 to June 2024Certified Phlebotomy TechnicianBasic Life Support (BLS)February 2022 to February 2024Driver's LicenseASCP CertificationCPR CertificationAssessmentsAttention to detail  ProficientOctober 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientMedical receptionist skills  ProficientOctober 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientAdministrative assistant/receptionist  Proficient October 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientWork style: Reliability  ProficientMay 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientManagement & leadership skills: Impact & influence  Proficient August 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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