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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service/Technical Support/ManagementKinston, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceRetail Store ManagerOptimum (U.S.)-Kinston, NCMay 2024 to Present Oversee all aspects of store operations, including sales, customer service, inventory management, and staff scheduling Led a team of 10 employees, providing guidance and support to ensure efficient operations Developed and implemented strategies to improve productivity and streamline processes Managed daily operations, including scheduling, inventory management, and customer service Achieved 100% increase in sales through effective staff training and motivation Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs Maintained high standards of quality control to ensure customer satisfaction Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture Provided ongoing coaching and mentoring to team members, supporting their professional development Resolved customer complaints or issues promptly while maintaining a positive brand image Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc Managed multiple projects simultaneously within established timelines Identified areas for process improvement through data analysis Implemented employee recognition programs that increased morale by 75% Increased customer satisfaction scores by 85% through implementation of new service protocols Retail Sales ConsultantOptimum-Rocky Mount, NCNovember 2022 to May 20242023 Presidents Club WinnerMaintained top 5% in Sales for the year 2023Store Team LeadConfer with customers face to face for account maintenance, payments, equipment support, and mobile sales and support. Help develop, lead and train my fellow teammates in the Rocky Mount Retail location. Set record breaking sales individually and for the store. Straightened merchandise displays on sales floor Operated point-of-sales (POS) system Managed inventory and stock room Leadership Team Building Performance Management Project Management Conflict ResolutionCustomer Service RepresentativeConduent-Raleigh, NCMay 2017 to May 2018Confer with customers by telephone for account maintenance, troubleshooting equipment, payments and all other equipment support.Customer Service RepresentativeTime Warner Cable now Spectrum-Morrisville, NCJuly 2016 to March 2017Consultation with customers by phone in reference to account management, billing, remote equipment repair, products and services.Customer Service/Technical SupportConvergys-Greenville, NCAugust 2015 to February 2016Responsibilities: Confer with customers by telephone for account maintenance, troubleshooting equipment, payments and collections and all other equipment support. Production WorkerKelly Services-Rocky Mount, NCDecember 2014 to August 2015ResponsibilitiesOperate a machine that makes parts, Assemble parts, make boxes, pack parts and ship to customers. Light cleaning.Customer Service/Retention SpecialistWorking Solutions-Rocky Mount, NCJuly 2011 to October 2011Responsibilities: Consultation with customers via telephone in reference to what products, services, and features are available with either the package they are currently subscribed to or other packages or promotion available, also assist with how to obtain and print credit reports, and negotiate with customers in attempt to retain them.Customer Service/Office ManagementGalloway's Cleaning Services-Henderson, NCOctober 2008 to October 2011Responsibilities: Consultation with customers by telephone or in person to provide cleaning services, Maintain Inventory, Used database to maintain business information, performing cleaning services, oversee 5 employees.Customer Service/Technical Support RepresentativeCloud Ten Corporation-Centennial, COOctober 2010 to February 2011Supervisor: Immanuel PerryOctober 11, 2010 to February 3, 2011Responsibilities: Confer with customers over the telephone for, basic account management, collections, equipment troubleshooting, retention.Customer Service/Technical Support RepresentativeWest Corporation-Rocky Mount, NCAugust 2005 to August 2006Responsibilities: Confer with customers by telephone for account maintenance, troubleshooting equipment, payments and collections and all other equipment support. EducationSome Credits in Associates of the Arts focus on Business Adminstration University of Phoenix-Online Campus - Phoenix, AZ2016 to 2018Adult High SchoolEdgecombe Community College - Rocky Mount, NC2007Skills Call Center Customer Service Customer Care CSR Customer Support Technical Support Negotiation Account Management Office Management Microsoft Excel Microsoft Word Microsoft Powerpoint Microsoft Office Troubleshooting Retail sales Cash handling Quality assurance QuickBooks Help desk Customer service Typing Cash handling Retail sales POS Account management Google Docs Zendesk Windows Google Suite SharePoint Office management QuickBooks Fair Housing regulations Cash register Technical support Live chat |
