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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE Austin, TX Street Address
CUSTOMER SUCCESS MANAGERProfessional SummaryWith over 15 years of experience in the customer service industry, primarily within the food service sector, I have honed my ability to handle a wide range of situations and effectively resolve customer issues. My expertise in diffusing tense situations and transforming dissatisfied customers into loyal patrons is well-documented. For instance, I successfully converted an irate customer into a loyal regular by attentively addressing their concerns and providing a personalized solution.I am now seeking to transition into remote customer service roles that allow me to work from home. Although my experience with phone-based support is limited, I am confident in my ability to excel in this area. In my previous role, I consistently surpassed sales targets and received numerous commendations for my outstanding service. I am eager for an opportunity to demonstrate my capabilities and prove that my lack of direct call center experience does not hinder my effectiveness.I am particularly interested in remote positions in customer service, customer success, or help desk support. I am also pursuing a degree in Cyber Security, showcasing my commitment to continuous learning and professional development. I am eager to apply my skills and grow within a dynamic organization. My dedication, adaptability, and proven success in customer service make me a strong candidate for remote roles.Core CompetenciesOrganization and Time ManagementDetail OrientatedResults-OrientatedResponsibleCareer FocusedLife Long LearnerSKILLSRelationship ManagementCommunication AdaptabilityConflict ResolutionCustomer Advocacy TeamworkFlexibility Time ManagementEXPERIENCENWP Austin, TXManager May 2021 - December 2022Hired, Trained, and supervised 30+ new staff on daily operations of a location. implemented policies and procedures.Created schedules using Par scheduling software to ensure each shift was covered by staff. In return lead to budgets being followed or being outperformed saving us 2% a week in payroll.Ordered food from vendors and performed weekly and monthly inventories.NWP Austin, TXDirector of Operations December 2018 - May 2021Managed monthly P&L statements over $2. 5MM.Carefully auditing and following set budgets to meet financial goals each month.I created Open Door policy for all staff, ranging from 10 - 40 employees per location.Acted as an Eliason between 20 stores and the corporate office. also was main contact in Franchise and helped work on new projects being introduced into the system.NWP Austin, TXMarket Leader November 2014 - December 2018Defined store metrics. Problem-solving, purchasing, inventory, scheduling, Recruiting, attracting, and coaching, and retaining high-performance team members. Lead to us being number 1 in North America for SOS for November 2019.Negotiated with vendors for a lower cost saving us 10%. Organized new store openings and store closings staying within budget. Set up and executed new product training, and implementation of new products.Reviewed daily financial reports and reconciled accounts to keep information current and accurate.NWP Austin, TXGeneral Manager August 2009 - November 2014Managed day-to-day operations of Burger King. Schedules, Inventory, Recruiting, Hiring, Training, Ordering, Supplies. Maintaining Menu Pricing Raised Sales yearly, retained staff, low turnover, exceeded store metrics, and Won SOS awards.EDUCATIONLiberty University Lynchburg,TNAssociate of Applied Science Computer Information Systems Expected 20263.5/4.0In Process.Dean's list recipient.Member of The NSLS.TECHNICAL SUMMARYHave experience in Microsoft Office Suite, Google Workspace, and iWork. Can work with Microsoft, and MacOS. |
