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Click here or scroll down to respond to this candidateCandidate's Name
St. Louis, MO Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLETo seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and customer experience satisfaction. Telephone etiquetteData EntryComputer ProficiencyConflict ResolutionMicrosoft ExcelPayment ProcessingSchedulingProduct KnowledgeDocumentationMicrosoft PowerPointPrioritizationDe-Escalation TechniquesTechnical SupportClerical SupportProduct SalesResearchAccount ManagementSpreadsheetsProduct EducationReport GenerationMedical Assistant, 10/2020 - 05/2024Go Health Urgent CareSanitized, restocked, and organized exam rooms and medical equipment. Performed medical records management, including filing, organizing and scanning documents. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Call center agent, 08/2020 - 10/2020Bswift St Louis, MOBoosted client retention rates by providing exceptional customer service and building rapport with callers. Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.PROFESSIONAL SUMMARYSKILLSWORK HISTORYVerified accurate responses to questions and inquiries by maintaining advanced product knowledge. Educated customers on company systems, form completion, and access to services. Medical Assistant Intern, 04/2020 - 08/2020Advance Medical Weight Loss St Louis, MOPatient EducationPrepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Obtained and documented patient medical history, vital signs and current complaints at intake. Certified Nurses Assistant, 12/2019 - 07/2020BENTLEY'S EXTENDED CARE St Louis, MOEvaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Warehouse Associate, 07/2019 - 12/2019Amazon St Louis, MOAssembled orders and packed items for shipment, conveying orders to shipping personnel Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.Cashier, 05/2019 - 10/2019Energy Express St Louis, MOGreeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Restocked and organized merchandise in front lanes. Contributed to store success by maintaining high standards of cleanliness throughout the facility. Call agent, 01/2019 - 04/2019Convergys St Louis, MOAssist customers over the phone with software issues Meeting metric to provide best service to customers Remote into customers personal computersMastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.Achieved targeted call resolution times by swiftly identifying issues and providing solutions. Call Agent, 06/2018 - 01/2019GC Services St Louis, MOVerify customer information to access accountInform customer of possible billing changes due to possible fraudulent activity Prepare written report providing details about case information Patient Care Technician, 06/2017 - 06/2018Barnes Jewish Hospital St Louis, MOMonitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.Answered patient assistance calls, assessed needs, and offered qualified support. Collected and transported specimens to prepare for lab testing. Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.Restaurant Team Member, 09/2016 - 05/2017White Castle Restaurant Nashville, TNDisplayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.Enhanced customer satisfaction by providing efficient and friendly service during busy meal times. Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.Cashier, 05/2016 - 09/2016Dillards Department Store St Louis, MOGreeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Helped customers complete purchases, locate items, and join reward programs. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Call Agent, 08/2015 - 05/2016The Pisa Group St Louis, MOMaintained high call quality standards by adhering to company guidelines and protocols. Boosted sales by offering tailored recommendations based on customer needs and preferences. Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.Placed orders, located products and services and troubleshot issues to meet customer needs. Diploma: 05/2020St. Louis College of Health Careers - St. LouisMedical AssistantHonor RollDiploma: 05/2016Carnahan High School - St. Louis, MONational Honor SocietyScholar AthleteHonor RollCertified Nurse Assistant 2014Basic Life Support 2020Certified Medical AssistantKim Geist, Advance Medical Weight Loss/Supervisor, Kimmy19982000@gmail.com, 618-381-6053 Shanise Johnson, St. Louis Internship Program / Program director, 314-249-7767 Lisa Casimere, St. Louis College of Health Careers/Instructor, EMAIL AVAILABLE, 314-706-6335 Shiree Ross, Mercy Go Health Urgent Care/ Coworker EMAIL AVAILABLE (470) 749-5722 Beverly Schneider, Mercy Go Health Urgent Care/ Nurse Practitioner Beverly. EMAIL AVAILABLEPHONE NUMBER AVAILABLEMichele Mseke, Mercy Go Health Urgent Care/ Team Lead EMAIL AVAILABLE PHONE NUMBER AVAILABLEEDUCATIONCERTIFICATIONSREFERENCES |
