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Click here or scroll down to respond to this candidateCandidate's Name
Credit & Collection ManagerEMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE Manchester, NHSummaryResults-driven credit & collection manager with over 15 years of experience in credit investigation, delinquency resolution, loan processing, loan servicing, and related compliance considerations. Expert in negotiating and resolving complex debt resolution and meeting all collection targets while reducing company risk and adding positive returns to the bottom line. Effective communicator and team leader adept at coaching and mentoring large teams and leading cross-functional efforts.Areas of ExpertiseCommunicationCredit & Collection KnowledgeProcess ImprovementRecoveryComplex NegotiationTechnical ProficienciesLeadership & DevelopmentConflict ResolutionRevenue Generation/CaptureProfessional ExperienceEnergy North Lawrence, MA January 2023 PresentCredit & Collection ManagerManage team of 20 collection specialists overseeing all credit, billing, accounts receivable, and collections for five companies serving residential and commercial customers. Ensure efficient operations and timely recovery of outstanding payments by analyzing and extending credit for new and existing customers. Resolve billing disputes, conflicts, and first point of contact for escalated issues.Recovered $102K in outstanding payments by successfully negotiating and resolving seriously delinquent accounts over 120 days past dueIncreased company financial performance by strategically reducing Days Sales Outstanding (DSO) by $100KDeveloped, implemented, and managed standard operating procedures (SOP) for 5 different company entities streamlining processes and improving operational efficiencyManaged business relationships with collection agencies, cross-functional teams, and executives via strategic planning and effective communicationA.I.M. (Associated Industries of Massachusetts) Mutual (Remote) January 2015 January 2023Collection ManagerDirected and developed a staff of 8, providing coaching, mentoring, and support to ensure peak performance and achieve key performance indicators (KPIs). Managed processes, business strategy, relationships, and projects, helping reduce 90+ day delinquencies inside $750 million portfolio for five distinct lines of businesses across five New England states.Negotiated high-level debt resolutions, including $2 million debt paid in full that was 200+ days past dueMinimized company financial risk by dramatically reducing 90+ day delinquencies by 75%, going from $5.5 million to $1.2 millionStrategically created a road map to proactively resolve delinquent accounts using tools such as monitoring, reports, and audits to minimize financial lossesExecuted forensic analysis and litigation support as well as financial analysis made recommendations to underwriters during annual reviews to assist with high-level business decisionsGreen Tree Credit Solutions Bedford, NH October 2010 June 2015Collection ManagerManaged $334 million portfolio of 1,300 Fannie Mae accounts across the U.S. with delinquencies of 60 to 1,200 days. Assessed and addressed each account independently to identify and implement effective strategies and solutions specific to each case. Achieved monthly goals through skillful management of processes and priorities, helping to maximize revenue and minimize company risk exposure and financial losses.Led staff of 8 while coordinating various resolution methods, including traditional collection efforts, payment agreement negotiations, loan modifications, foreclosures, short sales, and deeds in lieuEngaged and negotiated with various stakeholders (debtors, attorneys, modification companies, realtors, etc.) to facilitate effective outstanding debt resolutionsPerformed basic accounting (general ledger, closing, cash application, funds transfers) utilizing various tools and software Megasys software: database, CRM, loan servicing, accounting, collections, etc.Proactively advanced and maintained skills and knowledge of and compliance with all applicable internal, state, and federal guidelines, practices, laws, and regulationsTrained all new employees and served as resource for team of 22 on process, policy, technology/systems, compliance (FNMA, FDCPA), and escalated problems/interactionsNoted Accomplishments:oMultiple time winner of Top Performer/Producer of the Month AwardoConsistently achieved 95% - 99% on daily compliance auditsoAchieved bonus (29 of 32 months) for top performance against multiple key metricsAdditional ExperienceLending & Collection Manager United Auto Credit Bedford, NHCollection Manager Moody, Jones, Montefusco, - Plantation, FLEducation & TrainingAttended Cape Cod Community College (Physical Education Program) Barnstable, MAContinuous training in Lending and Credit/Collections issues, practices, and regulations |
