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Click here or scroll down to respond to this candidateCandidate's Name
Front Office Coordinator/ Bachelors Health Management InternshipMy Care Medical West Palm BeachNov Street Address to May 2024General Role:- Greet and welcome patients and visitors in a friendly and professional manner- Answer phone calls and direct them to the appropriate department or staff member- Schedule appointments and maintain the appointment calendar- Confirm the schedule- Maintain patient records and ensure confidentiality by HIPAA regulations- Provide excellent customer service and address patient inquiries or concerns- Collaborate with medical staff to ensure smooth patient flow and efficient operationsHealth Management Internship:-Completed balance and copay reports two weeks before patient appointments.-Managed incoming and outgoing referrals from specialists through fax.-Managed daily credit, cash, and checks transactions to match end-of-day reports.-Meet monthly call and patient satisfaction goals.-Implemented ideas to increase operational efficiencies and increase calls handled stats.-Created awareness of patient portals and printed brochures for sign in and sign out desks.-Participated in many preventative services projects with the community outreach directors such as Laundry day-Deescalated High tension situations between providers and patients to help increase retention.Medical ReceptionistTenet Healthcare/Colorectal surgeon - West Palm Beach, FLMay 2023 to Oct 2023- Help patients update demographics every appointment with updated driver's license and insurance card- Check-in, check-out, schedule follow-up for patients- Verify insurance prior to visit, verify that we take patients' insurance, if not explain self-pay prices to patients- Obtain referrals from primary doctors if necessary by insurance- Keep up with referrals and ensure that ICD-10 and codes are correct prior to appointment- Handle all incoming phone calls, 60+/per day- Interpret for other doctors' patients when needed or help staff set appointments for their doctors- Collect both cash and credit/debit payments from patients when necessary- Run necessary financial reports for management- Keep work area cleaned, organized, and sanitized- Clean and sanitize check-in area for patientsMedical Receptionist/Front DeskFlorida Healthcare Associates - Boynton Beach, FLJune 2022 to June 2023- Check patients in EMR systems- Use medical terminology- Verify insurance and take copies of necessary documentation for patient files- Issue and verify completion of welcome packets- Print, fax, copy medical records to other doctors and facilities- Provide information on referred doctors and doctors in the network- Worked checkout desk where we set up future appointments- Provide correct paperwork for labs due to insurance coverage- Regulate encounter forms and paperwork throughout the day- Provide Spanish assistance to Spanish clients calling in- Adjust appointments due to doctor schedule changes- Worked at other locations and assisted in scanning documents in EMedPractice system- Filled in call center role when needed where calls are answered for new or current patientsInside Sales Associate / Manager of Appointment ConfirmationSigora Solar RemoteSeptember 2019 to November 2021- Achieved top-tier performance as an appointment setter for 2 years, consistently exceeding targets.- Demonstrated self-motivation and ability to work independently, requiring minimal supervision from management.- Provided assistance to HR and other departments by offering translation services and resolving customer issues.- Successfully scheduled appointments for residential and commercial solar prospects.- Proficiently utilized Excel, Salesforce, Outlook, I360, Teams Meet, and Vidyard to streamline sales processes.- Efficiently handled incoming calls, directing them to the appropriate department or addressing inquiries.- Managed referrals, campaigns, and new leads in I360.- Conducted cold calling activities, averaging 100+ calls per day using RingCentral.- Implemented a confirmation department to enhance appointment run rate and reduce no-shows.- Responsible for confirming appointments and obtaining utility bills as part of the appointment confirmation process.- Adapted quickly to changes, transitioning from Google to Outlook and Cooper to I360.- Trained and mentored 8+ employees, demonstrating strong teamwork and leadership skills.Lead Sales Administrative AssistantSolarTech Universal/ Planet Solar SolutionsRivera Beach, FLJanuary 2016 to September 2019- Scheduled appointments with clients interested in non-obligational Solar Proposals.- Arranged factory tours for both residential and commercial clients.- Prepared expense reports and created sales proposals.- Conducted data entry and verified businesses through state licenses, ensuring compliance.- Generated sales and projections reports, providing valuable insights to management.- Assumed clerical duties and filled in as a front desk receptionist when required.- Coordinated shipments and managed customer payments.- Achieved top performance as an appointment setter, contributing to a 75% conversion rate in sales and supporting the growth of the sales team.AAssistant ManagerWendy's - North Miami Beach, FLFebruary 2013 to September 2017- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges- Prevented store losses using awareness, attention to detail, and integrity; excelled in daily sales goals- Created new processes and systems for increasing customer service satisfaction- Ordering weekly and monthly inventory- Making daily bank deposits- Training new employees and enforcing new policies.EducationBAS in Supervision and Management - Health Management ConcentrationPalm Beach State CollegeMay 2022 to May 2024Associate in general studies (AA)Palm Beach State CollegeJanuary 2020 to May 2022Skills- Bilingual Spanish- Account Management- Salesforce- Microsoft Outlook Calendar- Google Docs- Microsoft Excel and Access- Management- Telecommunication- Medical terminology- Microsoft Office- RF scanner- EMR systems- Microsoft PowerPoint- Medical receptionist- Computer skills- Administrative experience- Office / remote experience- Medical scheduling- Front desk- Windows (5 years)- ECW systems- Phressa- Epic- Athena oneCape Coral, FLWest Palm Beach, FLPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLE{**Extend resume upon request.} |
