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Click here or scroll down to respond to this candidateCandidate's Name
Claims Examiner - ETeam/Lincoln Financial GroupEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceClaims ExaminerETeam/Lincoln Financial Group2018 to PresentPosition consisted of Research spreadsheets and other documents submitted for Long Term Care and Annuity claims, prepare tax documents, and assist with indexing and return mail on insured and beneficiaries and data entry and date collectionsCustomer Service Support RepLabCorp Corporation of America2015 to 2018Position consisted of receiving inbound calls in a call center environment and assisting customers and Dr.'s Offices with medical claims, coverage, results, testing information, and account information. Serves as a liaison between LabCorp branches or regional laboratories and its customers in response to inquiries and problems. Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties. Skills: Office Experience, Medical Office Experience, Medical Records Member Support SpecialistSpectraForce Technologies/Blue Cross and Blue Shield of NC 2014 to 2015Assisted Membership Operations in Small Group, Individual Group, and Large Group. Research spreadsheets and other applications for customer information, along with any other office duties required.Inspector PackerDart Container - Randleman, NC2012 to 2014As an inspector/packer I was required to inspect product for quality assurance, help start up machines, package product, stack boxes for pickup, use of a hand forklift, and cleanup duty. Medical AssistantTriad Internal Medicine Associates - Greensboro, NC 2011 to 2011My position required patient intake/care, retrieving vital signs, venipunctures, Rx refills, administered injections, appointment scheduling, UA dipstick/microbiological Analysis, specimen preparation, and medical coding and billing.Customer Service RepManpower Temporary Services - Winston-Salem, NC2008 to 2008My position consisted of receiving inbound calls in a call center environment and assisting customers and Dr.'s Offices with medical claims and coverage. Customer Service RepInfonxx2007 to 2007My position included receiving inbound 411 calls and assisting customers with information need.(residential and business listings)Collections RepAllied Interstate - Greensboro, NC2007 to 2007My position consisted of placing outbound collection calls on past due charged off accounts. My position also required me to set satisfactory payment arrangements, and negotiating settlement agreements. Assistant SecretaryTwin Drywall - Littleton, NCJune 2004 to June 2006My position consisted of calling past due accounts, performing data entry duties, operating a switchboard, maintaining the operations of a business office, and providing payroll assistance. Collection RepCiti Cards - Greensboro, NC2006 to 2006My position consisted of making outbound collection calls on past due credit card accounts, setting arrangements, processing payments, negotiating settlements, and providing customer service in a fast paced environment.EducationBA in Business AdministrationECPI University Online - Virginia Beach, VA2015 to 2017AAS Health Science in Medical AssistingECPI University - Greensboro, NC2009 to 2011Information SystemsHalifax Community College - Weldon, NC1997 to 1999High School DiplomaNorthwest Halifax High School - Littleton, NC1991 to 1995Skills microsoft office, call center, customer service (8 years) Call Center Customer Care Customer Service Customer Support CSR Benefits Administration (2 years) Medical Office Experience Medical Coding Multi-line Phone Systems Experience Administering Injections Medical Billing EMR Systems Human Resources CPT Coding Medical Records Administrative Experience Microsoft Excel Sales Time management Microsoft Office Communication skills Computer skills English Fraud Computer literacy |
