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Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryTo secure a career opportunity in which to utilize my extensive experience and training, while contributing to the success of the companyExperienceRestaurant General Manager April 2019 - PresentCookout - Newport News, VAAs a corporate training store, assisted in the training of new managers. Successfully implemented strong cost control measures and effective forecasting tools, as well as increased guest experience.Tracked and ordered products to ensure efficient inventory and waste costs Strategically developed effective marketing plans to increase sales and profits while managing costs Set & maintained training policies & standards to use as guidelines for the culinary department. These policies and methods make & maintain the foundation for 5-star service Responsible for managing the day to day operations of a nationally based, casual dining concept for a local franchise groupProvided support to management in the daily oversight of key functions and employees during the normal course of businessMonitored performance of staff and providing feedback on their performance Controlled labor by creating efficient employee schedules Conducted employee interviews and created hiring/training processes and protocols Conducted daily food safety inspectionsComplete opening and closing procedures of restaurant as well as managing nightly deposits Closely monitor the safety of the restaurant guest and staff through execution of food safety & restaurant safety standards and guidelinesRestaurant Manager July 2017 - April 2019Cracker Barrel - Hampton, VABuild a team around hospitality and culinary execution and developing top talent to drive the business forwardClosely monitor the safety of the restaurant guest and staff through execution of food safety & restaurant safety standards and guidelinesCoach, train, and council all team members including, mystery shops, service standards, room inspections and disciplineComplete opening and closing duties of restaurant and manage daily deposits Conducted employee interviews and created hiring/training processes and protocols Controlled labor by creating efficient employee schedules Deliver on culinary expectations within the brand lead the team to ensure proper recipe execution and company standardsEvaluate/monitor product mix as well as build & implement inventory control programs in order to maximize profitsHelp organization of stockrooms and cooler by updating order guides to restaurant needs Lead and inspire the team with a people-first mentality to build on best in class culture Monitored performance of staff and providing feedback on their performance Provided support to management in the daily oversight of key functions and employees during the normal course of businessSet & maintained training policies & standards to use as guidelines for the culinary department. These policies and methods make & maintain the foundation for 5-star service Tracked and ordered products to ensure efficient inventory and waste costs Restaurant Manager October 2016 - June 2017Hoooters - Hampton, VASet & maintained training policies & standards to use as guidelines for the culinary department. These policies and methods make & maintain the foundation for 5-star service Responsible for maintaining beautiful dining room ambiance, special catering events, training of all service staff and communicating with the Executive Chef and culinary team to ensure the highest food quality and safetyProvided support to management in the daily oversight of key functions and employees during the normal course of businessMonitored performance of staff and providing feedback on their performance Lead and inspire the team with a people-first mentality to build on best in class culture Evaluate/monitor product mix as well as build & implement inventory control programs in order to maximize profitsControlled labor by creating efficient employee schedules Conducted daily food safety inspectionsComplete opening and closing duties of restaurant and manage daily deposits Coach, train, and council all team members including, mystery shops, service standards, room inspections and disciplineClosely monitor the safety of the restaurant guest and staff through execution of food safety & restaurant safety standards and guidelinesBuild a team around hospitality and culinary execution and developing top talent to drive the business forwardRestaurant General Manager March 2013 - October 2017 Cookout - Hampton, VAAs a corporate training store, assisted in the training of new managers from corporate and franchise locationsComplete opening and closing duties of restaurant and manage daily deposits Conducted daily food safety inspectionsControlled labor by creating efficient employee schedules Deliver on culinary expectations within the brand lead the team to ensure proper recipe execution and company standardsHelp organization of stockrooms and cooler by updating order guides to restaurant needs Responsible for managing the day to day operations of a nationally based, casual dining concept for a local franchise groupEducationGED General Studies June 1996Gloucester High, Gloucester VaSkillsAttention to detail Business planningCoaching Conflict managementCooking Culinary experienceCustomer relations Effective trainerFinancial management Food handlingFood preparation Food safetyGoal setting Guest relations experienceGuest services High-volume diningInventory management Kitchen managementLabor cost analysis LeadershipManagementHave recieved a customer service award fromtrip advisor.AccomplishmentHave a achieved sales increase over last year's sales for 13 months. CertificationsServ Safe and Fog CertificationHobbyCookingEnjoy cooking at home.ReferencesEvan Swenson Cookout, General ManagerPhone: 757-419-7218 Email: EMAIL AVAILABLE De Marcus Waller Cove, ManagerPhone: PHONE NUMBER AVAILABLEMike Mc Avay Popeyes, Vice PresidentPhone: PHONE NUMBER AVAILABLE/pre> |
