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| | Related Resumes Customer Service Accounts Receivable Arvada, CO Customer Support/Service, Patient Account Representative Westminster, CO Customer Service, Accounting, Collections, Sales Denver, CO Accounts Receivable Customer Service Denver, CO Customer Service Account Management Englewood, CO Customer Service Account Manager Denver, CO Customer Service Account Representative Denver, CO |
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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Denver, CO Street Address
SUMMARYHighly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SKILLSLabor RelationsFinancial ManagementCustomer ServiceBusiness PlanningContract ManagementBusiness DevelopmentProject ManagementMS OfficeSafety EducationBlueprint ReadingPayroll ProcessingAccount ReconciliationBookkeepingJob Costs ReportsCustomer RetentionAccounts Payable and ReceivableContract NegotiationEXPERIENCEOperations Manager, JVS Masonry, February 2017-July 2023 Commerce City, COMonitored and improved efficiency of processes, team performance, and customer service. Developed and implemented operational procedures to ensure quality standards are met. Directed operations staff by providing guidance, training, and support in order to meet company objectives.Performed cost analysis for various projects to determine budget requirements. Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.Customer Service Representative, Healthcare Outsourcing, January 2016-February 2017 Denver, COProcessed daily payments and ensured accuracy of data entered into the system. Resolved customer inquiries regarding payment status, billing issues, and account balances. Researched and resolved discrepancies in patient accounts, insurance claims, and billing records.Reviewed Explanation of Benefits statements received from insurers for accuracy and completeness.Provided customer service support regarding insurance coverage questions or concerns. Provided excellent customer service to resolve customer complaints in a timely manner. Resolved complex problems by working with other departments to provide solutions that meet customer needs.EDUCATION AND TRAININGASTM Standards, Certified Masonry AssociateMasonry, Rocky Mountain Masonry Insitute, Denver, CO March 2023 High School DiplomaRalston Valley High School, Arvada, CO May 2011 |
