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Click here or scroll down to respond to this candidateCandidate's Name
Edina, MN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and experienced Security Consultant with a proven track record of assessing and improving security postures for organizations. Seeking to leverage my expertise in personal security consulting and risk assessment to help clients mitigate risks and enhance their overall security. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCSR - Customer Service RepresentativeCity Of Edina-Edina, MNNovember 2023 to PresentAssist in liquor purchases and all transactions with customers. Maintain professional point of sale services and to ensure compliance with both city and state laws when purchasing liquor and all items in store. Military Security ConsultantDaum Consulting LLC-Cape Coral, FLJune 2012 to PresentConducted comprehensive security assessments and audits for clients across various industries.- Designed and implemented security architectures and solutions tailored to clients' specific needs.- Developed and documented security policies and procedures to ensure compliance with industry regulations.- Led incident response efforts and provided guidance during security incidents and breaches.- Collaborated with cross-functional teams to address security concerns and implement security best practices.Senior Sales AssociateGeneral Nutrition Center, Total Nutrition Center-Cape Coral, FL March 2012 to June 202320-30 hrs/w, $20,000/yrDuties: Providing exceptional customer service to any and all of my customers seeking supplements to enhance their workout experience, and obtain their personal health and fitness goals. I greet my customers with enthusiasm and am generally interested in listening and understanding their fitness needs, and having superior product knowledge in order to offer the best solutions. I answer phones and offer both in store and website purchases, which helps create a personal relationship with each customer that offers options if we don't carry specific products in our store, we can have their preferred product shipped to them free of charge.I help more than 50 customers daily and carry a $50/100 daily average each sale. Each week is monitored to ensure continued performance improvement. Working in a team environment helps aid and assist each one of my colleagues in improving their performance, as well as maintaining store performance numbers that keep us in the top 10 in sales, for our region. Additional duties include maintaining a clean and safe environment for both my customers and colleagues. I perform opening and closing procedures each day worked. My experience also includes Point of Sale transactions, utilizing both computer and online services, while keeping my knowledge of computer software programs up to date and utilized efficiently. Veterans Service RepresentativeVeterans Benefits Administration-Fort Snelling, MN February 2009 to September 201755111 40 hrs/w, $41,043/yrDuties: Assisted veterans in obtaining benefits through the Veterans Administration pension program. Duties included processing veteran's claims through a complex series of research software programs. Determination was made based on research methods and evidence whether or not the veteran was qualified for the VA pension program, or to award service-connected benefits. My research included making phone calls to the veteran or the veteran's family members. There were 10 to 20 phone calls per day on average when researching information or requesting information from veterans and their families. VBA software programs such as Virtual VA, Share and BDN were used in the process of deciding the outcome of veteran claims. I wrote benefit and development letters to the veteran to explain whether or not they were granted benefits, and all of the information regarding their benefits, and the appeal process. I completed surveys that evaluated program and work efficiency as a Veterans Service Representative. Superior customer service and devotion to veterans was my primary goal. I gained valuable experience as working as a part of team of 15-20 Veteran Service Representatives to meet a production goal for successfully adjudicating claims, and reducing the number of outstanding claims. I was fully successful as a Veterans Service Representative, and established key relationships with management and fellow colleagues to continue my success in the Federal Government. Program Support AssistantVA Midwest Healthcare Network-Minneapolis, MNMay 2010 to February 201255417 40 hrs/w, $42,412/yrDuties: My professional duties include providing administrative and clerical support for all VISN staff. I complete payroll for a select group of VISN staff that totals more than ten employees, as well as prepare travel authorizations for 6 employees on a regular basis. I am the Primary Office Receptionist and maintain a courteous and professional manner, greeting visitors and escorting or redirecting visitors to their appropriate contact within VISN 23. I am primary contact person for VA employees and management staff, as well as the first level of contact for veterans and the general public. I answer phones at the front desk on a daily basis, and route calls and emails to appropriate staff from VA employees, vendors, or the general public seeking assistance. I work as a part of a team environment where my colleagues and I are constantly helping one another as we serve our nations veterans. I pride myself in my ability to provide superior customer service for the VISN 23. I answer more than 50 calls per day. Many of those calls require conflict resolution and appropriate screening for further assistance by VA staff. I am able to set daily goals and deadlines appropriate to my position as a Program Support Assistant, and have demonstrated continued success in the performance of my duties. My regular duties also include monitoring of centralized office copiers and fax machines for functionality. I both trouble-shoot and address SOP's for printer maintenance, as well as ordering supplies and maintaining the cleanliness of the printer and surrounding areas. I readily accept additional assignments to support Network goals. I was awarded a performance award in 2010. Owner/OperatorDaum's Designs-Austin, MNMay 2005 to February 200955912 20 hrs/w, VolunteerDuties: I created and shipped custom care packages overseas to soldiers serving in the Iraq War. The food products and merchandise were chosen by their family members, and custom packaged to personalize the care packages. These custom care packages contained gifts of food and merchandise that were donated by various local merchants and grocers from surrounding areas between Austin, Albert Lea and Rochester, Minnesota.Networking with grocery store owners and managers, and various local merchants happened on a weekly basis. I networked with 15 to 20 vendors from area businesses weekly, and was successful in obtaining gifts for soldiers overseas by way of donations. An estimation of more than $50,000.00 in donated gifts and merchandise per year on average was estimated. This volunteer job opportunity demonstrates my continued commitment to veterans and their families. Having experiences in face-to-face interactions with businesses and vendors gave me valuable skills and abilities in superior networking and customer service.Fleet Marine Force CorpsmanU.S. Marine Corps-Camp Lejeune, NCJanuary 1986 to June 1991I was a certified Emergency Medical Technician, and certified in basic and advance cardiac life support. I provided medical support to the U.S. Marines during the Gulf Crises in 1990-1991. Being a veteran from the U.S. Military has given me substantial confidence in my abilities to stay job focused and to operate as part of a team.US Navy CorpsmanUnited States Navy-Camp Pendleton, CAJanuary 1986 to June 199140 hrs/w, Enlisted salaryEducationBachelors of Science in Business AdministrationSouthwest Minnesota State University - Marshall, MN December 2008Associate in Arts in Liberal Arts and SciencesRiverland Community College - Austin, MNMay 2008High School DiplomaCambridge High School - Cambridge, WIMay 1985Skills EMT Experience Benefits Administration Network Support Training & Development Help Desk Conflict Management Computer Networking Project Management Employee Orientation Microsoft Windows Performance Management Payroll Military Experience Public relations Contracts Negotiation Microsoft Access Computer skills Customer service SalesCertifications and LicensesEMT CertificationEMT LicenseDriver's LicenseCertified Fitness Instructor |
