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Click here or scroll down to respond to this candidateCandidate's Name | EMAIL AVAILABLE | (929) 655-2034 | https://LINKEDIN LINK AVAILABLE
WORK EXPERIENCE
Solutions Engineer Stord (August 2024 Present)
Advanced Solution Engineering: Developed scalable supply chain solutions using AWS, GCP, and Snowflake.
Optimized data workflows with SQL and Python, boosting data processing efficiency by 30% and ensuring
seamless integration with client systems.
Expert Client Technical Support: Provided strategic technical support for Stord's supply chain platform, creating
detailed documentation and facilitating client onboarding to enhance supply chain operations and user experience.
Collaborative Innovation: Worked with sales, product, engineering, and customer success teams to refine Stord's
supply chain solutions, increasing project profitability by 20% and improving customer satisfaction scores by 25%
through continuous innovation.
Solutions Engineer SoundCommerce, San Francisco (March 2024 August 2024)
Technical Expertise and Solution Design: Utilized Google BigQuery, Snowflake, and other analytics tools within
the Reactor Data ETL pipeline to create scalable, reliable solutions. Leveraged SQL and Python to optimize data
processing workflows, resulting in a 30% increase in data processing efficiency and seamless integration with
client source systems.
Client Engagement and Support: Acted as the technical liaison for Soundcommerce ETL pipeline, offering
expert guidance, troubleshooting, and support.
Collaboration and Continuous Improvement: Partnered with sales, product, engineering and customer success
teams to gather feedback and enhance ETL pipeline solutions. This collaboration led to a 20% increase in overall
project profitability. Maintained comprehensive Confluence articles and stayed updated on industry trends to
ensure Reactor Data's ETL pipeline remains a cutting-edge solution improving customer satisfaction scores by
25%.
Data Engineering and Pipeline Management: Used Python and SQL to cleanse and develop data pipelines.
Worked extensively on the semantic layer to ensure data integrity and efficiency, contributing to the overall
performance and reliability of the ETL pipeline.
Technical Support Engineer Stord, San Francisco, CA (October 2022 - March 2024)
Investigate customer issues directly by technically troubleshooting tasks using Boomi, Excel, and various WMS software
tools which result in increased efficiency and product stability. These tasks include exception and error handling in
integrations of third-party vendors, and attending daily support meetings to collaborate on high-priority issues.
Responding to and resolving internal and external support requests from internal teams and customers via
Zendesk reducing churn by 30%.
Identify, design & implement integration solutions using Boomi for improvement, and automation & observe
trends between Stord and third-party vendors increasing retention by 40%.
Design and develop tableau dashboards for integration, supply chain, sales, and finance teams using data insights.
Enhance documentation to minimize repeating customer inquiries and contribute to the knowledge base,
document standards, processes, and procedures related to best practices using Confluence decreasing time to
upskill by 25%
EDUCATION
Bachelor of Science, Computer Science SUNY at Plattsburgh, Plattsburgh NY
Completed the required courses over 3 years with a cumulative GPA of 3.66/4.0 and a major GPA of 3.7/4.0.
KEY SKILLS
Hard Skills: Python, R, SQL, MySQL, PostgreSQL, Bash, UNIX, Shell Scripting, GitHub, Tableau, Microsoft
Excel, Datadog, GCP, Risk Management, Regulatory Knowledge, Problem-Solving, Time Management
Soft Skills: Excellent Written & Verbal Communication, Team Work, Conflict Resolution, Stakeholder
Presentation, Adaptability, Attention to Detail, Continuous Learning, Client Relationship Management
PERSONAL INTERESTS
Stock Market, Options Trading, Gym, Traveling, Real Estate, Entrepreneurship, and Media Properties.
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