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Click here or scroll down to respond to this candidateCSCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE New Braunfels, TX Street Address
Hardworking employee with patient/customer care and service experience. Devoted to giving every patient/customer positive and memorable experience. I have a history of meeting company needs in a consistent and organized practices. Knowledgeable in numerous areas of the medical eld and am condent that i could bring value to your company and look forward to the journey god has for me next.Multitasking and OrganizationTraining CoordinationInsurance VericationAppointment SchedulingCustomer ServiceRegistration managementEMRProblem-SolvingRegistration and AdmissionsEMR UpdatingRelationship BuildingCall ScreeningSystem UpdatingPhone and Email EtiquetteInformation CollectionReferral CoordinationPatient RegistrationTeam LeadershipChristus Trinity Clinic New Braunfels, TXPatient Access Representative10/2020 - CurrentCreated new patient accounts in EMR system as needed. Ensured accuracy of all data entered into computer system. Actively participated in team meetings and training sessions. Answered phones promptly in a professional manner. Maintained condentiality of patient information in compliance with HIPAA regulations.Collaborated with other departments to ensure quality customer service was delivered.Maintained condentiality of all patient information in accordance with HIPAA regulations.Facilitated communication between patients, sta members, and third party payers.Assisted with scheduling outpatient appointments.Provided assistance to internal departments when needed. Organized and maintained records by updating and obtaining both personal and nancial information from patients.Applied HIPAA privacy and security regulations while handling patient information.Veried demographics and insurance information to register patients in computer system.Contributed to team meetings, sharing insights and strategies for improving patient access services.Coordinated scheduling of appointments across multiple departments to SummarySkillsExperienceoptimize patient care.Handled high volume of incoming calls, providing exceptional customer service to patients and families.Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.Received patient inquiries or complaints and directed to appropriate medical sta members.Explained policies, procedures and services to patients. Collaborated with clinical and administrative sta to meet patient needs. Documented patient counters in hospital system and initiated follow-up actions.Compiled information from patients and caregivers or family members to identify care concerns.Taught volunteers how to relate to guests, uphold patients' rights and respond to specic issues.Organized timely and accurate referrals to help patients obtain health care services and access available resources.Stamps Chiropractic New Braunfels, TXChiropractic Assistant02/2012 - 05/2018Organized oce supplies and ordered new items when necessary. Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.Performed administrative tasks such as ling medical documents, answering phones and responding to emails.Ensured cleanliness of equipment used during treatments. Provided support to patients experiencing pain or discomfort before or after treatment sessions.Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation. Maintained patient records and updated information in the electronic health record system.Monitored appointment schedules throughout the day to ensure proper ow of operations.Scheduled appointments for patients both in person and over the phone. Provided assistance with other duties as assigned by chiropractor or oce manager.Accurately entered data into computer systems related to patient visits or treatments received.Input patient data into medical software and provided appropriate updates to records.Kept patient rooms clean between services and removed used linens for laundering.Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.Scheduled appointments for patients via phone and in person. Managed patient scheduling and maintained organized appointment calendars.Compiled and organized patient records, ensuring condentiality and compliance.Performed patient intake procedures, including health history documentation.Assisted chiropractors in patient care, including setting up treatment rooms.Operated therapeutic equipment under chiropractor supervision. Trained new sta on oce procedures and patient care techniques. Performed routine clinical tasks to support patients and doctors. Assisted back oce patient processes to reduce oce wait times. Positioned patients properly during examination or treatment for comfort and safety.Handled general oce duties to support administrative sta during peak hours.Dr. Melissa Miskell and Keeli StumboOB/GYN New Braunfels, TXMedical Assistant/Front DeskReceptionist02/2008 - 08/2010Inspected equipment to ensure proper working order prior to use on patients.Maintained accurate medical records through ling, charting, transcription and data entry into electronic health record system. Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.Administered injections, medications and treatments as directed by the physician.Prepared laboratory specimens for analysis and organized lab results for review by the physician.Adhered to HIPAA regulations regarding safeguarding condential patient information at all times.Collected samples from patients for laboratory testing purposes. Registered new patients into practice management software program accurately entering demographic information.Provided assistance to medical sta in performing minor surgical procedures.Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.Answered phones, scheduled appointments and managed patient ow while greeting visitors in a professional manner.Ensured that all instruments used during exams were cleaned properly after each use according to established protocols. Organized patient charts before each day's clinic sessions began. Cleaned and maintained medical equipment following procedures and standards.Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.Documented notes during patient visits.Relayed messages from patients to physicians about concerns, condition updates or rell requests to facilitate treatment. Contacted pharmacies to submit and rell patients' prescriptions. Measured vital signs and took medical histories to prepare patients for examination.Educated patients about medications, procedures and physician's instructions.Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.Assisted back oce patient processes to reduce oce wait times. Veried appointment times with patients, preparing charts, pre-admission and consent forms.Answered phones, scheduled appointments, greeted patients and ordered supplies.Collected, labeled and stored laboratory specimens properly prior to testing.Communicated with pharmacies for prescription rells on behalf of supervising physician.Positioned patients properly during examination or treatment for comfort and safety.Prepared treatment rooms for patient examinations. Responded to customer inquiries via phone, email, and in person. Maintained an organized reception area and ensured that all guests were attended to promptly.Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.Assisted with scheduling appointments for clients and visitors. Answered incoming calls, directed them to appropriate personnel and took messages.Resolved any customer complaints or issues in a timely fashion following established protocols.Signed for packages, recorded deliveries and distributed to personnel. Greeted customers, answered general questions and directed to appropriate locations.San Antonio College Of Medical Assistant San Antonio Registered/Certied Medical Assist/Phelobotomist in Medical Assisting 02/2008New Braunfels High School New Braunfels, TXHigh School Diploma05/1996Diploma-Medical Assistant 4-30-2008High Academic Award -San Antonio College Of medical Assistant 10-16-2007 References available upon request.Education and TrainingCerticationsAccomplishmentsReferences |
