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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Tel: PHONE NUMBER AVAILABLESUMMARYDynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. AWARDSBlinn College Bryan, TexasGeneral StudiesPROFESSIONAL EXPERIENCESpectrum Mobile Austin, TexasCustomer Service Representative- Technical Support Nov 2022-Present Performed duties and provided service in accordance with established operating procedures and company policies. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Assisted customers in identifying issues and explained solutions to restore service and functionality. SecurMax Hutto, TexasAccount Manger Feb 2022--July 2022 Created detailed sales presentations to communicate product features and market data. Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory. Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects. Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels. Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate. Responded to customer inquiries in a timely and professional manner, resolving issues and addressing concerns to ensure customer satisfaction.Jack Hillard Distributing Co. Austin, TexasAccount Manager Nov 2019-Jan 2022 Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. Responded to customer inquiries in a timely and professional manner, resolving issues and addressing concerns to ensure customer satisfaction. Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors. Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs. Executed in-season pricing strategies, promotions and markdowns to reach financial targets. Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.PumpcoEquipment Operator Sept 2018-Nov 2019 Support well site and assemble operations for specified assigned equipment role Operates various company equipment on a daily basis at well site to deliver services Works with management to meet and exceed sales goal Safe Land/PEC Certified CDL A with tanker and hazmat endorsements Maintains compliance with SOPs, the work space, and various equipment checklists Caldwell Country Bryan TexasCar Salesman Nov 2017-Sept 2018 Negotiated purchase prices and explained sales, warranty and optional products. Drove team revenue totals by bringing in top sales numbers. Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options. Effectively located merchandise across various stores to address customer needs. Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts, Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.ADDITIONAL INFORMATION Language Skills: English (native) Software Skills: Microsoft Office |
