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Hospitality Professional/Event ConsultantPHONE NUMBER AVAILABLEEMAIL AVAILABLEInterContinental (IHG), Buckhead, GA Head Manager of Americano (Breakfast/Lunch/In room dining)May Street Address  - present Facilitated meal services, scheduling and directing 10-person staff in Cafe Governed in-room dining services, including breakfast, brunch, and lunch options Trained new employees, specializing in host and front of the house p0sitions Handled HR duties, including interviewing, hiring, onboarding, and coaching Regulated inventory for daily processes, including special events Evaluated and updated social media presence as an online correspondent Created disciplinary/corrective action plans for employees Served as committee member and Master of Ceremony for Annual Employee Holiday Gala Keynote speaker for all-staff meeting recognizing African Heritage MonthKimpton Sylvan Hotel, Buckhead, GA Manager of St.Julep/Willow March 2021 - May 2022 Developed six staff members, training and coaching for two venues Reviewed inventory, orchestrated scheduling, and approved payroll Consulted with Events departments for sales and buyouts Led in the initial opening of both St. Julep & Willow bar King +Duke, Atlanta, GA Host CaptainMarch 2018 - May 2020 Serving in a supervisor position, leading and training a team of six hosts. Responsible for accommodating 150 -300 guests for a fine dining experience nightly. Making and confirming reservations using Open Table and Resy. Crowne Plaza, Marietta, GA Food & Beverage Supervisor January 2011-January 2015 Managed three hotel outlets Led a team of 15 employees, providing food and customer service for 300 guests. Assisted in banquets for dining eventsEDUCATION Atlanta Technical College, Atlanta, GA October 2011 Hospitality & Tourism Management, April 2020 Certificate Program in Hospitality Management from Florida Atlantic University Management and Strategy Institute July 2020 Project Management SKILLSHospitalityConsultantCustomer RecoveryRetentionManagementLeadershipMaster of CeremonyPublic/Motivational/Cultural SpeakingWriter/Poet/SpokenWord ArtistCommunity MentorCERTIFICATIONSFront of the HouseOperation, CustomerServiceGuest Care OpentableHot Sauce TechMicrosAWARDS & COMMISSIONSEagle Scout, Boy Scouts ofAmerica, Atlanta, GAOrdained Deacon and ChiefJali of Rize CommunityChurch, Atlanta, GA