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Click here or scroll down to respond to this candidateCandidate's Name
Bowie, USA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProactive Business Analyst with 4 years+ product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Business Analyst, 11/2021 - CurrentT-Mobile Bellevue, WashingtonFacilitates requirement gathering sessions and review meetings with key stakeholders, including members of development team and other subject matter experts (SMEs) to ensure understanding of new and existing system functionalitiesElicits high-level business requirements using different research methods like interviews, surveys, questionnaires, observation, and Joint Application Development (JAD) sessions with stakeholders Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.Participated in planning and executing User Acceptance testing (UAT), including communicating outcomes and integrating feedback into development process Acts as primary Point-of-Contact between client and technology team Development (JAD), by working with stakeholders to define and document business requirements and translate business requirement to detailed user functional requirements and non-functional requirements Developed business process models (Flowcharts, mock-ups, use case diagrams) Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.Improved business processes by analyzing current practices and recommending optimization strategies. Manage information of propriety nature, belonging to customers and company, adhering to company and general legal guidelinesDeveloped high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.PROFESSIONAL SUMMARYWORK HISTORYCredit Analyst, 11/2017 - 10/2021T-Mobile Bellevue, WashingtonRender credit decisions in line with credit policies and procedures to business clients applying for TMUS services and handsets and analyze credit profiles, business mobile wireless statements, financial statements and tax returnsAnalyzed customer data such as financial statements to determine level of risk involved for extending credit.Investigate and conduct skip-tracing and review all information necessary utilizing numerous internet resources to identify accounts for indications of fraud and inconsistencies and escalate as appropriate Perform comprehensive validation review of credit, policy and standard requirements for new and existing business applicants and minimize potential bad debts and fraudulent activities Respond to phone calls from internal partners seeking to file applications for TMUS services for small businessesConstantly maintain client satisfaction by effectively and efficiently resolving wide range of dealer inquiries and serving as single point of communication for dealers and customers Maintain highest level of confidentiality regarding all sensitive, confidential, and proprietary information, following all legal and company regulatory requirements Assessed credit risk and analyzed financial statements. Identified 1st and 3rd party fraud cases, saving company from revenue loss B.Sc. Geography and Planning: 09/2007Lagos State University - Ojo, Lagos StateProcess ImprovementResearchRequirement AnalysisProcess Flow DiagramQuality Control & AssuranceRequirement ElicitationBusiness processing mapSDLCRelationship ManagementConfluenceCustomer ServiceReporting & DocumentationConflict resolutionSlackRegulatory ComplianceEDUCATIONSKILLS |
