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Click here or scroll down to respond to this candidateCandidate's Name
SPRINGHILL,FLPHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLEClient Satisfaction Expert, Fostering Trust, and Maximizing Financial Integrity Highly seasoned Executive Casino Host with a proven track record of excellence spanning 16 years in the hotel and casino industry. Known for building enduring customer relationships and ensuring seamless monetary transactions. Proficient in financial record-keeping, auditing, and team training, with a keen eye for detail and a commitment to delivering superior service. A results-driven professional adept at harnessing problem-solving skills to drive continuous improvement and achieve business objectives across diverse industries.PROFESSIONAL EXPERIENCEHardrock Hotel & Casino HOllywood, FL 06/2008 02/2023 Executive Casino Host Resolved disputes and maintained superior guest service standards. Supervised and coordinated a team of 20 in the gaming area. Made arrangements for guests including transportation, accommodations, and casino credits. Organized events and effectively resolved complaints to ensure guest satisfaction. Analyzed guest accounts for discrepancies and approved complimentary services. Enhanced guest loyalty through personalized services and attention to detail. Maintained a perfect attendance record and received six "Rocker of the Month" awards. Coordinated and hosted numerous successful events, including the Winterfest Boat Parade for 10 consecutive years. Continued on Page 2COMPETENCIESStaff Development: Created and implemented Standard Operating Procedures (SOPs) to streamline operations and ensure consistency. Oversaw annual training requirements for staff, ensuring compliance with company standards and industry regulations.Financial Record-Keeping and Reporting: Financial Statement Preparation, Budgeting, Forecasting, Accounts Payable and Receivable Management, General Ledger Maintenance, Financial Analysis and Reconciliation Regulatory Compliance: Following U.S. casino and gaming laws and regulations, one each for local, state, and federal entities Customer Service and Satisfaction: Client Relationship Management, Handling Customer Inquiries and Complaints, Building Rapport with Clients and Stakeholders. Regularly communicated updates on legal changes to customers, ensuring compliance and transparency.Strategic Business Development: Effective Written and Verbal Communication Skills, Group Collaboration, Analytical Thinking, Problem Solving, Decision Making, Time Management, Discrepancies Resolution, Error Prevention Strategies Development, Leadership and Supervision, Quality Assurance, Risk Mitigation, Adaptability, Flexibility TECHNICAL SKILLSMicrosoft Office Suite: Word, Excel, PowerPoint LMS QuickBooks POS AS 400 Payroll Software: ADP, Paychex and UKG CMS Systems EDUCATIONAssociate of Arts, Business Administration KAPLAN UNIVERSITY, FORT LAUDERDALE, FL TRAININGGuest Service Training (Bi-annually)Title 31 TrainingActive Shooter Training |
