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SummaryStrategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. ExperienceUPMC Health Plan - CSR Medicare Sales SupportPittsburgh, PA 07/2022 - Current Answered customer questions about products and services and recommended appropriate solutions Educated customers on product features and technical details to highlight benefits Called potential customers to assess business needs and present value propositions. Flagger Force - Crew LeadMurrysville, PA 02/2018 - 11/2018 Kept work areas clean, neat and free of safety hazards to maximize efficiency Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity Reviewed completed work to verify consistency, quality and conformance. Progressive Business publications - Customer Service Representative Uniontown, PA 02/2012 - 08/2012 Remained calm and professional in stressful circumstances and effectively diffused tense situations Demonstrated excellent communication skills in resolving product and consumer complaints Upheld quality control policies and procedures to increase customer satisfaction. Anova Health Care System - Home Health Care AideUniontown, PA 04/2009 - 01/2012 Helped clients stay happy and healthy by providing mental and emotional support Improved patient outlook and daily living through compassionate care Developed strong and trusting rapport with patients to facilitate smooth, quality care.OSI - Customer Service RepresentativeSouth Pointe, PA 05/2008 - 02/2009 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Upheld quality control policies and procedures to increase customer satisfaction Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions Made outbound calls to obtain account information. Teletech - Customer Service RepresentativeUniontown, PA 09/2001 - 04/2002 Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Set up and activated customer accounts Exceeded company productivity standards on consistent basis. ContactEMAIL AVAILABLEPHONE NUMBER AVAILABLENormalville, PA 15469Skills Processing payments Effective customer upselling Data management Customer service Good work ethic Flexible Adaptable Critical thinking Friendly, positive attitude Team building Problem resolution Multitasking Exemplary Communication Networking Leadership QualitiesEducationAssociates: Accounting and InformationTechnologyWest Virginia InstituteUniontown, PA 05/2004. |