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Title Customer Service Representative
Target Location US-TN-Jackson
Email Available with paid plan
Phone Available with paid plan
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                              Candidate's Name
                          Street Address
                                       PHONE NUMBER AVAILABLE
                                 EMAIL AVAILABLE




EDUCATION
               Bachelor of Science
               University of Memphis, Memphis, TN
               Major: Computer Science
               Minor: Mathematical Sciences
               GPA: 3.4
               Graduation date: May 2023

SKILLS
               Programming
                    Languages: Java, C, C#, Python, SQL, PhP, Ruby, JavaScript, Typescript,
                      HTML with CSS, and Bootstrap.
                    Tools: GitHub, JupyterLab, Notepad, Notepad++, Eclipse, Sublime Text,
                      MySQL, PostgreSQL, Visual Studio Code, JetBrains IDE s Splunk, Big
                      Query, Vertex AI, Azure Cloud Platform.
                    System Shells: Command Prompt, Terminal, Rails, Zosh, Git Bash.
                    Applications: Proficient with all Microsoft Office products. Able to
                      efficiently utilize google products including Google Cloud Storage. Familiar
                      with the MacOS environment.
               Relevant Courses
                    Database Process and Design, OOP and Data Structures, Design Analysis
                      Algorithms, Software Engineering, Computer Design Architecture, Capstone,
                      Operating Systems, Programming Languages, Discrete Structures, Calculus
                      II, Linear Algebra.


WORK HISTORY

               Software Developer 1                          June 2023-March 2024
               FedEx
                     Developed for FedEx s Revenue Settlements to provide code for billing
                      transactions.
                     Provided any information for other teams to validate data stored in the
                      database.
                     Identified any issues with transactions and searched to identify the problem.
                     Completed tasks and projects while following agile principles.
                     Learned how to properly navigate through servers and push code into active
                      test environments and production.
               Systems Analyst                                        August 2022-August 2023
               UMRF Ventures Infosec Memphis, TN
                     Utilized Splunk to help FedEx s cybersecurity team implement core security
                      measures to help prevent malicious intent by flagging anomalous user
                      behavior.
                     Participated in helping run a machine learning project.
                       Gained experience in writing queries to pull data from Big Query and Splunk
                       for data analysis.
                     Utilized Python to develop scripts to improve workflow efficiency.
                     Used Excel to efficiently meet corporate standards for documentation.
               Caterer                                                  January 2021-August 2022
               CFY Catering, Memphis, TN
                     Served custom menu items to wedding participants.
                     Communicated with participants to meet their needs and expectations.
               Moving and Transport                                   December 2020-August 2022
               Precision Moving and Transport, Memphis, TN
                     Safely prepared furniture pieces for transport.
                     Communicated with team members about house arrangements.
                     Helped transport furniture for various clients.
               Assembly Line Worker/Technician                              May 2018-August 2020
               Brother International Corporation, Memphis, TN
                     Refurbished toner cartridge units.
                     Repaired the robotic machinery when there was a malfunction.
                     Communicated with the IT department on how to approach various problems
                       with the robotic machinery.
               Delivery Driver                                         August 2016-February 2019
               Dominos., Atoka, TN
                     Communicated with customers upon receiving their request.
                     Handled customer payments inside and outside the store upon purchases.
                     Communicated with coworkers about purchased orders.


    PROJECTS
               GitHub Profile: https://github.com/NateWD
               Finished
               Project Name: HAVOC
                     Was a project coordinator for a team of three.
                     Designed a web-based RPG that allowed the players to customize their own
                       unique personal pages.
                     Used a Linux subsystem to run Ruby on Rails for dynamic web development.
               Project Name: Client/Server Reliable Chat Application
                     Worked with one other person to develop a chat application.
                     Designed Python files for both the client and server sides.
                     Implemented Python s tkinter library for GUI functionality.
               Project Name: LCCC(Liquid Chromatography at the Critical Condition)
                     Collaborated with two other people to provide a full stack website for the
                       UofM s Chemistry Department.
                     Designed a website for researchers to implement polymer data.
                     Implemented an SQL relational database to store information through a
                       website.
                     Demonstrated an understanding of how to implement PhP for server side
                       communication.
                     Revamped the project using angular and firebase.

2
                                                 References



    Bill Baggett   Student advisor and Professor at The University of Memphis, PHONE NUMBER AVAILABLE,

    EMAIL AVAILABLE

    Katy Higgins   Manager of UMRF s FedEx Command Center, (901)-288-7435,

    EMAIL AVAILABLE

    Daniel Copeland   Owner of Precision Moving and Transport, PHONE NUMBER AVAILABLE,

    EMAIL AVAILABLE

    Blade Hardin   CFY Event Coordinator, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE

    Madison Hughes   Manager at Jerry s Snow Cones, (901)-619-4506, EMAIL AVAILABLE

    James Snearley   BIC Director of Operations, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE




3

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