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PHONE NUMBER AVAILABLEEMAIL AVAILABLESkills and abilitiesAbility to meet tight deadlines while delivering superior performanceExcellent verbal and written communication skillsAbility to apply strong analytical skillsAbility to adjust in a fast-paced environmentAbility to maintain a positive outlook even while under high stressWork ExperienceHome Loan Processor August 2019 July 2022 Wells Fargo Home MortgagePerform file review of complex home loan applicationsEnsure all compliance and underwriting guidelines are metPrioritize and manage assigned pipeline to meet deadlines and performance metricsSupport complex administrative, customer support and operational processes on home loan applicationsCollaborated with external customers, agents, brokers, and counterparties to obtain missing information and documentation, submit loans for underwriting reviewHome Preservation Specialist II June 2014  August 2019, Wells Fargo Home MortgageAnalyze and process consumer home loan modifications in the work pipeline.Consult with customers providing status of modification and next steps of the process.Partner with underwriting to ensure customers paperwork is in order and modification can be approved.Receive payments and process in the payment system.Perform excellent customer service skills to enhance the customer experience, minimize risk and maximize efficiencyHome Loan Processor III November 2011  April 2014 Wells Fargo Home MortgageAnalyze and process Home Affordable Refinance Program (HARP) loans.Research home titles, insurance documents, and subordinations for accuracy of proper documentation.Partner with underwriting, sales, and external customers in an efficient and effective manner.Consult with customers through the entire process of the loan and after funding resolving any concerns.Review home appraisals.Loan Specialist II Non-Escrow Tax Department February 2004  January 2011 Wells Fargo Home MortgageSubject matter expert for training co-workers on Non-Escrow Delinquency Queue System.Researched and processed delinquent taxes for customers.Processed incoming correspondence for Non-Escrow and Reverse Mortgage customers, including tax payments, tax bills and all customer inquiries.Liaison between tax offices, customers and Wells Fargo Home Mortgage to ensure tax payments were paid in timely manner.Analyst I Investor Services/GNMA March 2006  September 2006 Wells Fargo Home MortgageResearched and analyzed Servicemembers Civil Relief Act (SCRA) loans.Researched GNMA security claims.Researched stale checks sent to GNMA; determined what action needed for each check.Reviewed RPB Chase verifications during GNMA cut-off.Called representatives for security holders.Processed address changes for security holders.Processed and mailed dividend checks to security holders.Accounting Clerk II October 2001 - February 2004 Wells Fargo Home MortgageVerified debits and credits on journal entry spreadsheets.Researched and processed refund and return checks.Delivered mail, faxes, appraisal invoices, and check requests to internal customers.