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Title Associate Customer Service Representative
Target Location US-OR-Albany
Email Available with paid plan
Phone Available with paid plan
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Education
 Oregon State University, Corvallis, OR                                                       9/2019-12/2023
 Bachelors of Science (BS) in Forestry: Tourism, Recreation and Adventure Leadership, with a focus in Outdoor
 Recreation Management
 Minor: Natural Resources, Certificate: Adventure Leadership Institute Certificate

Skills
 Ability to communicate clearly and effectively to clients, peers, and supervisors, adapt to fast or slow paced
 environments, work well in stressful situations, collaborate with staff across multiple departments, prioritize
 shift responsibilities, meet deadlines, have a strong attention to detail, and stay organized.

Employment Experience
 Peak Bike & Outdoor - Corvallis, OR                                                            12/2023-Current
 Outdoor Sales and Annex Consignment
        Provided customer service and hospitality to customers as they shop for outdoor gear; merchandised
        outdoor gear apparel; facilitated outdoor rentals; evaluated outdoor gear for consignment; worked with
        two point of sale systems; and worked alone and with coworkers to solve problems for guest issues and
        floor layouts.

 Oregon State University Recreational Sports - Corvallis, OR                                      1/2021-12/2023
 Adventure Leadership Operations Associate                                                        9/2021-12/2023
       Managed student staff in gear rental and class support operations by scheduling shifts and trainings;
       responded to client questions; resolved interpersonal issues; facilitated work-related projects; ensured
       smooth and efficient operation of gear reservations systems.

 Climbing Center Specialist                                                                    9/2021-12/2023
       Assisted team members in teaching rock climbing classes; taught belay classes, set routes;
       communicated clearly with gym patrons, continued education in technical skills; assisted in gym
       maintenance; checked gear in and out; oversaw the safety of gym clientele.

 Adventure Support Specialist                                                                   9/2022-12/2023
       Aided in, prepped, and led students on outdoor trips consisting of camping, rock climbing,
       canyoneering, skiing, and white water rafting; led and assisted in the program planning of multiple
       volunteer trips.

 Challenge Course Specialist                                                                        1/2021-8/2021
        Scheduled shifts for challenge course programs; planned and managed reservations for the facility with a
        diverse range of clients; facilitated diverse groups through low course group building activities and the
        high ropes activity course with enthusiasm and clear and effective communication.
 High Life Adventure Park - Seaside, OR                                                           6/2022-9/2022
 Park Guide
        Facilitated diverse groups of people through a multi-level high ropes challenge course by giving
        multiple daily safety orientation trainings and encouraging them through the course; exercised routine
        course maintenance and personal gear maintenance; continually maintained an in-depth knowledge of
        facility emergency action plans.

 Joann s Fabric and Crafts - Corvallis, OR                                                     8/2020-2/2021
 Team Member
        Provided excellent customer service by supporting shopper s needs; communicated clearly with
        coworkers, supervisors, and customers.

 Chuckie Pies - Lake Oswego, OR                                                                  7/2018-9/2019
 Back of House Crew Member
        Worked in the back of the kitchen preparing food and cleaning dishes in a timely manner; provided
        excellent customer service when assisting the front of house; supported coworkers with their duties.

Awards and Recognition
 President's Education Award for Outstanding Academic Achievement (2019)
 OSU Adventure Leadership Institute LeaderHeart Award (2021)

Professional Certificates
 Wilderness First Responder - SOLO Wilderness Medicine
 Climbing Wall Instructor with Lead - Professional Climbing Instructors Association
 Swift Water Rescue - American Canoe Association
 Paddle Raft Guide - American Canoe Association

Extracurriculars and Trainings
 Co-ran, restarted, planned, and scheduled events for OSU Adventure Club for one school year
 Received training to become an Adventure Leadership Canyon Leader
 Assisted in teaching wilderness first aid and rock climbing courses through the Adventure Leadership Institute
 Attended and taught Efficient Climbers Toolbox Training
 Attended trainings for Self-Rescue for rock climbing
 Attended low Course Elements, Facilitation Training, and High Ropes Course Training
 Was the first and only female technical director in school government at Lakeridge High School
 Taught a term-long bushcraft class at Oregon State University

References
 Olivia Cameron, ALI Trips and Classes Coordinator, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE
 Sheila Evans, ALI Club and Custom Trip Coordinator, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE
 Emily Abrams, ALI Operations Manager, (541) 221-0499, EMAIL AVAILABLE

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