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Click here or scroll down to respond to this candidate Candidate's Name
Attleboro, MA Street Address -615-2681 EMAIL AVAILABLE https://bit.ly/Candidate's Name _PortfolioProfile of Qualifications Accomplished Scrum Master & Project Manager eager to contribute 16+ years of professional experience in Strategic Leadership, Data Analysis, and Budgeting toward maximizing a top employer s success Expertise in developing and implementing process improvements using Agile and Waterfall project methodologies to reduce costs, optimize efficiency, and maximize team performance Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating risks, and adapting to evolving scenarios in fast-paced environments Prioritize, coordinate, and manage multiple projects while achieving on-time, on-budget, and high-quality goals Dynamic communication and interpersonal relations skills with a continual commitment to directing, managing, and training high-performance, cross-functional teams Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships with stakeholdersAchievements & Highlights Achieved a 53% increase in story completion / Velocity; Zebra Technologies Secured $100K in annual cost savings using optimized processes; State Street Corporation Shortened the training period by 2 weeks without compromising service quality; Apex Systems Successfully maintained an 80% first-call resolution rate; MintzProfessional ExperienceHCM Staffing & Consulting Group (Zebra Technologies Corp.) New York, NY 12/2020 12/2023Contract Remote Scrum Master / Project Manager Played a vital role in ensuring the seamless operations of Scrum ceremonies for an AI software development team; consistently met goals in development, team collaboration, and problem resolution Remained in constant contact with Product Owners to communicate PI / SoS plans, discuss project schedules, and prioritize product backlog Proactively identified and addressed project roadblocks to drive increases in cross-functional team collaboration, productivity, and client service Ensured team members were in compliance with Scrum framework and Agile methodologies Leveraged Agile and Waterfall methodologies to achieve on-time and high-quality IT project goals Produced in-depth reports that detailed data analysis and key metrics for stakeholders and management Streamlined and automated business processes and JIRA exports using Excel VBA to maximize efficiencyInsight Direct (Autodesk, Inc.) Chandler, AZ 01/2020 04/2020Contract Project Coordinator
Strategically coordinated, planned, and managed a temporary IT compliance initiative Proficiently analyzed data to identify process improvements Created weekly status reports to ensure transparency and alignment across project stakeholdersState Street Corporation Quincy, MA 10/2018 10/2019Procurement Analyst / Project Coordinator (Officer) Skillfully developed and implemented process improvements for optimizing cost savings and the efficiency of small and mid-level projects across the Procurement Help Desk Maximized cross-team collaboration and alignment by creating comprehensive project plans Actively assisted team members with preparing quotes, cost estimates, budget analysis, and risk assessments Kept lines of communication open with stakeholders to discuss operational challenges and solutionsDISYS (State Street Corporation) Boston, MA 09/2017 09/2018Contract Procurement Analyst / Project Coordinator Oversaw inquiries and projects for the Oracle Procurement Help Desk, including support, training, relocations, system upgrades, and procedure automation Offered the necessary resources and training using WebEx and Jabber for site trainers and Help Desk personnel to succeed in meeting support capabilities Coordinated projects, issue escalations, and executive-level support as the principal contactCandidate's Name | PHONE NUMBER AVAILABLE Page 2Professional Experience ContinuedApex Systems (Draper Labs) Burlington, MA 07/2016 05/2017Contract Onsite IT Service Desk Manager Effectively managed, motivated, and coached a team of IT Service Desk analysts Proficiently analyzed metrics to assess quality and identify areas for improvement Provided valuable training and implemented agile concepts for team projectsMintz Boston, MA 04/2014 02/2016Senior IT Help Desk Specialist Provided dynamic technical support to team members in a large law firm by handling the resolution of hardware, software, and network issues while meeting high service standards and user satisfactionAdditional Work ExperienceIT Help Desk Specialist, Verisk Analytics Boston, MA (2 Years)IT Help Desk Analyst, Goodwin Boston, MA (4 Years)Education & Professional DevelopmentCurrently preparing for Tableau CertificationBachelor s Degree Candidate, University of Massachusetts; Expected 2027Certified SAFe Scrum Master (SSM), Scaled Agile, Inc.Certified Scrum Master (CSM), Scrum AllianceCertified Lean Practitioner, State Street CorporationTraining Certificate: Associate Project Manager (CAPM), SimpliLearnCertified Microsoft Office Specialist (MOS), MicrosoftTraining Certificates: A+ Essentials, ITIL V3 Framework, IT Project Management, Visio, et al., SkillsoftSkillsAdaptability | Agile Metrics | Artifacts | Backlog Management | Budgeting | Burndown Charts | Business Acumen | Business Requirements | Capacity Planning | Change Management | Coaching and Mentoring | Collaboration | Concise Reporting | Conflict Resolution | Confluence | Contingency Planning | Continuous Improvement | Customer Relationship Management | Data Analysis | Decision-Making | DoR and DoD | Demos | Dependency Management | Empathy | Event Facilitation | Information Radiators | Influential Interpersonal Communication | JIRA | Kanban | KPI Tracking | Lean Thinking | Microsoft Office Suite | Microsoft Project | Microsoft Visio | Milestone Management | Negotiation | Oracle Procurement | PI Planning | Planning and Strategy | PMBOK Knowledge | PowerPoint Presentations | Problem-Solving | Progress-Tracking | Project Management | Quality Management | Relationship Management | Release Management | Requirements Analysis | Resource Management | Retrospectives | Risk Mitigation | Roadmap Development | SAFe Framework | Scheduling | Scope Management | Scrum-ban | Scrum Ceremonies Facilitation | Scrum Framework | Servant Leadership | ServiceNow | SDLC Proficiency | SharePoint | SoS | Stakeholder Management | Strategic Planning | Tableau | Team Empowerment | Team Leadership | Technical Acumen | Technical Documentation | Technical Understanding | Testing | Timeline Development | Training | Time Management | User Story Mapping | Vendor Management | Waterfall Methodologies | Work Breakdown Structures (WBS) |
