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Candidate's Name
Street Address  Maple AvenueBarrington, RI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL PROFILEOver 15 years in Electricity Distribution industry, with 8 years management experienceBilingual service provider: native Spanish speaker and fluent English speakerStrong team player, ensuring all members of team are involved and actively contributingSkilled at managing different personalitiesPunctual, respectful, and self-motivatedOrientation to perfectionismProficient in Microsoft Suite: Excel, Word, PowerPoint, and Outlook, and Medium level in Auto CAD.PROFESSIONAL EXPERIENCEEDENORTE Dominican, Santiago, DR02/2000  08/2016Electric Control Center Technician, Operator, and ManagerInitially contracted as Call Center Technician, answering calls regarding electric problems, documenting issues, and passing on information to operatorsPromoted to Operator within two years, responding to open tickets and sending out electricians to designated areas for repair within two hours of reported issueReceived promotion to Operator Manager and supervised 12 operators each shiftPromoted to full Control Center Manager in 2008, managing the full 24 person call center and servicing 800,000 clients in northern zone of Dominican RepublicCreated schedules for each team member, taking odd hours shifts to ensure full coverageUtilized Microsoft products daily, specializing in creating Excel formulas that tracked team statisticsPerformed evaluations for each member of the team on yearly basis, identifying strengths and opportunities and creating plans for further developmentCollected team statistics on daily basis, providing status report via email to management and presenting quarterly to senior managementInterviewed all clients for Control Center positions, referring potential high-performing clients to Human Resources for final interview and contractEDUCATIONDorcas International Institute, Providence, RI11/2016  PresentAdvanced ESL coursesAutonomous University of Santo Domingo, Santo Domingo, DR01/1994  11/2000Bachelors Degree in Electric EngineeringINFOTEP Institute, Santo Domingo, DR03/1995  12/1996Certificate in Residential Electricity and Industrial Electricity