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Click here or scroll down to respond to this candidateCandidate's Name
West Palm Beach FL Street Address . PHONE NUMBER AVAILABLE(c) e-mail: EMAIL AVAILABLEGoal oriented, organized professional with excellent communication, administrative and people skills. Proven experience in leading teams and being a member of management teams who act with a sense of urgency in setting and achieving objectives and customer satisfaction. Constantly striving for self-improvement, learning new methods and then sharing knowledge with subordinates and other team members.Professional Employment02/18 to Present. Salesforce administrator04/15 to 03/2020. Sales Manager, GMG, BOCA RATON, FLManaged GMGs day-to-day activities for the call center, focusing on priorities, resource planning to maximize effectiveness of all representatives and optimize customer interface and service. Responsible for managing and maintaining technical aspects of the dialer system and related technologies to sustain excellent functioning of the call center.Collected and analyzed call-center statistics, provided feedback and mentoring to representatives to improve effectiveness of all sales calls.12/13 to 04/15. Medical SalesBEYOND MEDICAL, DELRAY BEACH, FLPrimary non-medical staff member who interfaced with patients, completed appropriate medical forms, verified insurance, verified primary doctors authorized approval for office visit, reviewed and listed prescribed medical drugs, etc., discussed and outlined patient ailments and followed up with patients and/or other medical facilities. Completed other duties as directed by medical professionals.09/12 to 12/13 Medical SalesTMS HEALTH / XEROX, BOCA RATON, FL.Performed non-medical administrative duties and patient counseling and service, including description of ailments, medication usage, and preparing summaries for patient-doctor appointment. Assisted with clinical trial documentation as requested.12 to 09/12 Customer Service Representative. GLOBAL RESPONSE, MARGATE, FL.As a Brand specialist, provided online customer sales, service and support for home and clothing products, including payment processing and resolving customer order difficulties.11/11 to 02/12 Customer Call Center specialist AFLAC, SALISBURY, MDEducation2012 to Present American International University-Illinois online degree BS in Health Admin.1999 to 2004 Universit Quisqueya, Port au Prince, Haiti BS in Economics2003 to 2005 UNAH, Diquini, Haiti Associate Degree in CommunicationsSpecial knowledge skill setTechnical: Sales force developerSpecialized telephone systems for workforce utilization: Vici Dial, Five9, ZoellerLanguages: Fluent in English, French, Spanish and Haitian creoleComputer: Sales force, UX designer, Sales force, HTML, Java, PHP, Visual basic office suite, Adobe Suite, Corel Suite, MS Office suitePersonal: Piano, Tennis, Taekwondo. |
