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Click here or scroll down to respond to this candidateCandidate's Name
Key Holder/ Supervisor/ Lyft DriverUtica, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have 18yrs customer service experience, 14yrs retail experience, 8yrs manager experience, 6yrs merchandiser experience, 6yrs Uber/Lyft experience, 4yrs call center experience, 3yrs receptionist experience 3yrs fast food expereince, & 3yrs delivery driver experience. Authorized to work in the US for any employerWork ExperienceReceptionist/Debt CollectorMG Recoveries - Utica, NYFebruary 2022 to PresentI call customers who have there account in collections to see when they are able to make a payment or pay off their remaining balance. I answer incoming calls and assist them with their accounts. I also run errands for my boss as needed.Delivery DriverDoorDash - Utica, NYSeptember 2021 to PresentI pick up the customers orders from the restaurants, store or any other desired location that there allowed to to order from and bring them to the customers desired location. Markdowns/ Backroom AssociateBurlington Stores - Utica, NYAugust 2023 to January 2024I straighten up the front end on down time, I help in the back room with unloading items that came off the truck, I tag the clothes, I run the racks and put the clothes in there proper section and I do mark downs. Administrative AssistantLIFEPlan CCO NY - Utica, NYMay 2023 to June 2023It was a temp job.Call Center Customer Service RepresentativeTidal Basin - Utica, NYOctober 2022 to December 2022I answered inbound calls and booked hotel reservations for inspectors who were out in the field assessing damage due to the natural disasters.Amazon Delivery DriverAmazon DSP - Frankfort, NYJune 2022 to August 2022I drove the Amazon trucks and deliver the Amazon packages to the customers. Crew MemberTaco Bell - Utica, NYNovember 2021 to March 2022I ran the register's, drive-thru, and cleaned the dining area. Lyft DriverLyft - Utica, NYApril 2018 to August 2021I picked up the customer's and drove them to their desired location. Uber DriverUber - Utica, NYFebruary 2018 to October 2019I picked the customer's up and drove them to their desired location. Health & Wellness Ambassador/ Pharmacy ClerkRite Aid - Utica, NYDecember 2018 to February 2019I worked in the pharmacy, assisted customers in drive-thru and by cashing them out on the register. I printed out the labels for the prescriptions, put them on the bottle and counted pills to fill the prescription orders. I organized all the medications in the pharmacy department to make sure we had the correct amount of bottles/pills and that they were in the correct location. I called customers to remind them to get the flu and pneumonia vaccines. I also stocked shelves out on the floor if we had down time. Key Holder/ SupervisorThrifty Shopper - New Hartford, NYNovember 2018 to December 2018Key Holder/SupervisorClaire's - New Hartford, NYOctober 2017 to December 2017Personal Care AssistantBrookdale Senior Living Solutions - Clinton, NYAugust 2017 to September 2017Key Holder/SupervisorSalvation Army Family Store & Donation Center - Utica, NY April 2017 to June 2017I was in charge of the cashiers. I did overrides, fixed all the clothes, put the racks out, did spot deposits when the cashiers needed them, i counted the cashiers on and off the registers, did all the paper work at the end of the night and was always the closer. Sales AssociateTorrid - New Hartford, NYMarch 2017 to April 2017Responsibilities: I put the merchandise out on the racks where they belonged and made sure to organize them from smallest to largest size. I also let customer's into the fitting room to try on clothing. I helped customer's search for a certain product or size. When the customer's were ready to be cashed out I sometimes assist on register to.Technical Customer Service RepresentativeAlorica - Utica, NYJune 2016 to April 2017Responsibilities: I answered inbound calls from teachers, district admins & techs who are experiencing issues with the HMH programs. I provided tech support to the customers to get the programs back up and running in a quickly matter.Assistant ManagerFamily Dollar - Utica, NYAugust 2014 to November 2015Responsibilities:Please the customers, run the cash register, stock shelves, unload the truck, recover the store, count our till at the beginning and ending of each shift if we were loaned on a register, go to the bank every morning to drop off the deposits, go and get change for the store to put in the safe a couple times a week, sweep, mop & supervise the other associatesCustomer Service ManagerWalmart Supercenter - Utica, NYMay 2007 to June 2013Responsibilities:Balance the podium, customer service, give change to the cashiers, do overrides, make decisons, check the parking lot, make sure there were carts for the customers, do overrides and give change to jewelry, electronics & garden center, help security when they caught someone stealing, reset the tills each night so they were ready for use the next morning.Skills UsedI went above and beyond at my job and was a really good manager. Everybody always listened and got along wit me really good.Certified Nursing AssistantSitrin Nursing Home - New Hartford, NYJanuary 2007 to April 2007Responsibilities:I got residents dressed and out of bed, changed the linens on there bed, fed them, did some fun activities with the residents, bathed them, put them to bed, listend for the call bell. Skills UsedI always made the residents happyEducationN/A in NursingT.R. Proctor High School - Utica, NY2004 to 2007Skills Key Holder Retail Management Customer Service Customer Care CSR Call Center Customer Support Delivery Driver Experience Technical Support Driving Retail Sales Assistant Manager Experience Nursing Store Management Experience English Merchandising Cash Handling Supervising Experience Management Vital Signs Documentation review Computer literacy Typing Patient care Phone etiquette Store management Time management Word processing Data entry Food service Microsoft Office Microsoft Excel Sales Front desk Planograms Communication skills Computer skills Restaurant experience Typing Technical support Customer service Front desk Retail sales Windows Cash handling Cash register Store management Supervising experience Restaurant experience Driving Planograms Merchandising Financial services Documentation review Phone etiquette Microsoft Office Administrative experience Organizational skills Communication skills Clerical experience Debits & credits Basic math Help desk Salesforce Medical terminology EMR systems Pricing Microsoft Excel Microsoft Word Microsoft Outlook Medical office experience Computer skills Data entry Word processing Time management Accounting software Medical records Filing Driving Delivery driver experienceCertifications and LicensesDriver's LicenseDriver's LicenseAssessmentsWork style: Reliability ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientVerbal communication ProficientOctober 2021Speaking clearly, correctly, and conciselyFull results: ProficientRetail customer service CompletedDecember 2021Responding to customer situations in a retail setting Full results: CompletedWork motivation ProficientApril 2021Level of motivation and discipline applied toward work Full results: ProficientCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientFebruary 2020Identifying and resolving common customer issuesFull results: ProficientBuilding relationships for childcare providers Completed August 2019Building positive and productive relationships with families of children ages 03 Full results: CompletedAdministrative assistant/receptionist Proficient September 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientSales skills ProficientSeptember 2020Influencing and negotiating with customersFull results: ProficientAttention to detail ProficientSeptember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service fit ProficientSeptember 2021Measures the traits that are important for success for customer service roles Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
