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Candidate's Name
Professional Summary EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Skilled Branch Manager with demonstrated success in coordinating team
and financial activities. Friendly and adaptable professional with Lubbock, Texas 79412
remarkable leadership and program management skills. To seek and Bold Profile
maintain full-time position that offers professional challenges utilizing
interpersonal skills, excellent time management and problem-solving
skills. Detail-oriented team player with strong organizational skills. Ability
to handle multiple projects simultaneously with a high degree of accuracy. Skills
Cheerful and energetic
Professional telephone demeanor
Work History Report preparation
Dependable and reliable
Midwest Finance - Branch Manager Credit card processing
Lubbock, TX Excellent multi-tasker
03/2024 - 07/2024 Money handling abilities
Maintained friendly and professional customer interactions. Active listening
Continuously monitored branch performance against key performance Software Name] call center software
indicators, taking corrective actions as needed to ensure objectives were Customer service
met or exceeded. Multi-line phone talent
Improved customer satisfaction ratings by enhancing service quality 10-Key
and resolving client issues promptly. Strong communication skills
Oversaw daily operations for streamlined efficiency, ensuring timely Inbound and outbound calling
execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and
exceed expectations consistently.
Evaluated employee performance regularly through appraisals and Education
feedback sessions to facilitate continuous development of skills and
01/1986
knowledge base within the team.
Ropesville High School
Strengthened relationships with key clients, securing long-term
High School
partnerships and driving revenue growth.
Collaborated with senior leadership on strategic planning initiatives to
align branch objectives with corporate goals.
Managed branch financials including budgeting, forecasting, and
expense tracking for accurate reporting and decision-making support.
Interviewed and hired talented individuals with top-level strengths,
improving organizational talent, and skill set.
Increased branch profitability by implementing cost-saving measures
and streamlining operational processes.
Assessed employee performance and developed improvement plans.
Engaged employees in business processes with positive motivational
techniques.
Enhanced branch production rates by handling staff conflicts,
evaluations, hiring, and termination processes and coaching employees
on company protocol and payroll operations.
Met deadlines by proactively managing individual and team tasks and
streamlining processes.
VXI Global Solutions LLC - Customer Service Representative
Lubbock, TX
08/2023 - 03/2024
Managed high-stress situations effectively, maintaining professionalism
under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for
both customers and the company alike.
Responded to customer requests for products, services, and company
information.
AT&T Mobility - Customer Representative
Lubbock, TX
05/2001 - 06/2022
Listened to the questions and concerns of customers in order to provide
answers or responses
Met and exceeded performance goals by approaching all interactions
with an organized and relationship-driven approach
Assisted customers by answering a wide range of questions about
available merchandise, current prices, and upcoming company changes
Provided excellent customer service by quickly resolving issues and
responding to inquiries
Customer questions about available merchandise, sales, current prices,
and upcoming company changes were answered by me
Maintained a courteous, friendly atmosphere for guests to improve
overall satisfaction and customer service standards
Assisted [Number] customers by answering questions, responding to
inquiries, and handling phone requests in an average [Timeframe]
Use standard office equipment and computer programs
Accepted credit card payments and offered self-serve payment options
after explaining charges on customer bills
Assisted [Number] customers by approaching conversations with a
positive attitude and [Action] every [Timeframe]
Made recommendations for potential products or services by gathering
customer information and analyzing customer needs
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns
Spoke with customers about their [Product or Service] concerns and
desires, quickly grasping issues and applying personal expertise and
company procedures to resolve issues and increase sales.
Western Finance - Branch Manager
Lubbock, TX
03/1991 - 04/2001
Developed prospects for new loans with [Number] cold calls per week
Created a friendly, warm, and welcoming customer service branch
environment
Submitted loan applications to the loan underwriter for review and
approval
Assist the sales team in meeting their goals by developing a strategy for
my branch every new plant season
Wrote reports on deteriorating trends and losses at the end of the fiscal
year
Recommended loan approvals and denials based on customer loan
application reviews
Increased branch production rates by handling staff conflicts,
evaluations, hiring/firing processes, and coaching employees on
company protocol and payroll operations
Created a database of credit histories for loan applicants, as well as
corporate financial statements and other financial data
Used [Action] and [Action] to consistently motivate employees to
exceed quotas
Organized sales, service, and operations processes on a daily basis
Increased overall annual sales [Number]% by incorporating several
quality process improvements within the branch
Reviewed and edited loan agreements to improve efficiency and
accuracy
Created sales, relationship, and credit strategies to meet revenue and
service objectives
Review reports on a regular basis in order to maximize Branch's profit
Was in charge of originating, reviewing, processing, closing, and
administering customer loan proposals.
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