Candidate Information Title Customer Service Relations Target Location US-AZ-Phoenix Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PROFESSIONALSUMMARYSeeking the opportunity to utilize my experience and skills in a fast pacedenvironment. I welcome challenges that will help me grow in a developing company with the possibility for upper mobility where I can stay and excel. Excellent communication skills: verbal, written, listening and interpersonal. Management level money handling experience: cash, debit/credit, QB. Strong multi-tasking skills in fast paced environments. Keen eye for detail and superior organization skills. Proficiency using Microsoft Word, Excel, PowerPoint (web programs). Able to work independently and in a team work environment. Superior Customer Service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.SKILLSCustomer ServiceTeam SupervisionStaff ManagementExpense ReportingData EntryEmployee SupervisionExcellent multi-tasking abilityHuman ResourcesProject ManagementOffice AdministrationWORK HISTORYOffice Manager / Trees For Needs - Phoenix / 02.2021 - 08.2023 Answering phones and setting Estimate appointments for new and existing customersCCI's - customer complaint investigation - Solving customer issues Create customer relations - new customersResponsible for ordering all office suppliesHiring, checklist, task list, communication, attendance, performance etc. Cover an employees duties while out of office.Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.Coached new hires on company processes while managing employees to achieve maximum production.ALICE MOOREEMAIL AVAILABLE PHONE NUMBER AVAILABLE Phoenix, AZ 85022 WWW: Bold Profile Bartender /Lead Server / Tap House Kitchen - Phoenix / 01.2019 - 06.2020 Opened their new locationLead Server - trained all new employees, I presented any and all issues to Management for ServersPerfected my serving/bartender skillsWorked 5-6 shifts a week, bar and dining room40 taps - craft beers.Contributed to a positive work environment through effective teamwork and communication with colleagues.Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.Supported special events through attentive service, adapting quickly to varying needs of guests or clients.Followed alcohol awareness procedures for preventing excessive guest intoxication.Adhered to state laws regarding alcoholic beverage services and customer regulations.Upsold menu items to customers, driving up per sale revenues and maximizing profits.Bartender/Bar Manager / Playa Bar II - Phoenix / 01.2013 - 02.2018 Greet customers, provide excellent customer service and tend to their requestsUpsell and promote all specialsCreate lunch & dinner specials for customers and staff Perform all banking needs, inventory, ordering and cultivating relationships with all vendors.Sales/Account Manager / Swift Marketing Partners - Reno, NV / 03.2008 - 12.2013Researched and solicited all my own sales leadsBuilt a client base billing over $65k per monthMaintained client relations and grew their accounts Goal driven - made all goals challenged to me.Increased sales revenue by identifying and pursuing new business opportunities.Achieved higher client satisfaction ratings through consistent communication and problem resolution.Conducted product presentations and demonstrations, resulting in increased product adoption among clients.Negotiated contracts with favorable terms for both the company and clients, driving mutual success.Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates. Created proposals for new and repeat customer business transactions. Handled customer relations issues, enabling quick resolution, and client satisfaction.Project Manager / Eldorado Computing, Inc. - Phoenix / 09.1995 - 03.2008 Created a good client relationship with new business Create a new project plan to take clients LIVEBudget all plans to both parties needsCreated and managed the "Users Group" for clients experiencing software issuesNegotiated Hotel fare for clients and planned events each night during their visitResponsible for ordering all office supplies.Established effective communication among team members for enhanced collaboration and successful project completion. Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.EDUCATIONMaricopa Community Colleges - Paradise Valley Community College - Phoenix, AZNo Degree: Business AdministrationREFERENCESExcellent references provided upon request.