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SUMMARY OF QUALIFICATIONSDiscreet, maintaining absolute confidentialityExtensive experience with document file management, at Lincoln Savings Bank, Black Hawk County Abstract and USBankExcellent oral and written communication skillsAttention to detail, shown in the quality assurance demands of the Loan File Management positionCollaboration and knowledge transfer in the development of process/procedure and training materials in multiple positionsPROFESSIONAL SKILLSReview and Analysis of file documentationReview of processes and procedures and preparing/writing Standard Operating ProceduresProficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)Preparation of training materials and Standard Operating Procedures manualsEMPLOYEMENT HISTORYLOAN FILE MANAGEMENT SPECIALIST 10/22  10/23Lincoln Savings Bank, Waterloo, IowaSuccessfully reviewed Loan Files, analyzing Loan Agreements (Agricultural, Business,Commercial and Construction), completing up to 120 reviews a month, setting upticklers and covenants for each.Reviewed Credit Approval Forms (CAF) for each loan, and set up Loan Policy Exceptions in each loan file.Wrote and compiled 10 processes and procedures manuals and training materialsWorked with management to write 4 different Standard Operations Procedures (SOPs)MORTGAGE POST CLOSER 04/2021 - 09/2022Blackhawk County Abstract and Settlement Services, Waterloo, IowaManaged documents from closing through file breakdown and distributionWrote Processes and Procedures documentAssisted processors and closers with obtaining preliminary and final continuations of abstracts and Final Title opinionsDATA ENTRY CLERK 09/2020 -11/2020Robert Half, Cedar Rapids, Iowa Contracted to the Blackhawk County Elections Office, Waterloo, IAEntering absentee ballot requests to Blackhawk County Elections softwareFiling hard copies of absentee ballot requestsCOLLECTIONS SPECIALIST 06/2019 - 05/2020Robert Half, Cedar Rapids, Iowa, Contracted to Terex Corporation, Waverly, IowaContact delinquent customers to collect past due accounts prior to sending to collectionsMORTGAGE REVIEW SPECIALIST 05/2018 - 05/2019KForce, Tampa, FL, Contracted to USBank, Waterloo, IowaReview documents within mortgage loan files for errors and thorough completionData entry processes and proceduresOFFICE MANAGER 07/2016 - 08/2018Dr. William Cozart, DDS, Waterloo, IowaOversaw office operations of a one doctor dentist officePrimary point of contact with the public, vendors and contractorsMaintained patients records and billing accountsPerformed insurance coding and filing procedures; brought a 2-year backlog of insurance filings up-to-datePerformed collections procedures, bringing 75% of delinquent accounts current prior to placing with collection agencyTECHNICAL SERVICES CLERKSouthern Maryland Regional Library Association, Charlotte Hall, MD 02/2006-04/2015Cataloged and processed library materials in preparation for circulationCreated, wrote and complied Training Manual in conjunction with department managerResearched, created and maintained WIKI as a repository for departmental processes and proceduresResearched, prepared and presented PowerPoint presentations on industry-wide changes and how those changes affected departmental processes and proceduresEDUCATION HISTORYMorningside College, Bachelors of Science in Business Administration