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JOSEPHINEHADDADEmail: EMAIL AVAILABLE P:PHONE NUMBER AVAILABLEEDUCATIONBACHELOR OF SCIENCEBusiness Marketing /Communication, Information Technology StudiesRutgers UniversityGraduated December 2022RELEVANT CERTIFICATIONS Webex Salesforce Business WritingSKILLS Demand generation Marketing Strategy Customer marketing Market research and analysis Product messaging development Cross-functional collaboration Written and oral communication Presentation skills Fast learner and detail-oriented Relationship building Self-motivated and innovative Project management Analytical thinkingLANGUAGES Moderate ArabicWORK EXPERIENCEAdvocacy Marketing CoordinatorL'Oreal Berkeley Heights, NJ September 2023 - Current Customer Consultation: Conduct virtual consultations with customers to understand their skincare, makeup, and beauty needs. Ask questions to assess their skin type, concerns, and preferences. Product Recommendations: Based on the customer consultation, recommend LOral products that align with their needs and preferences. Explain the benefits and features of these products. Digital Communication: Interact with customers via various digital channels, such as chat, email, social media, or video calls, to provide beauty advice and answer their questions. Product Knowledge: Stay updated on LOral;s product offerings, including new launches, ingredients, and formulations. Be knowledgeable about the latest beauty trends and techniques. Personalized Beauty Plans: Develop personalized beauty routines or regimens for customers, including recommendations for daily skincare routines, makeup looks, and product usage. Product Demonstrations: Conduct virtual product demonstrations to showcase how to use LOral products effectively. This may involve applying makeup or demonstrating skincare routines. Problem Solving: Address customer concerns and issues related to product performance, allergies, or skin reactions. Provide solutions or escalate issues as necessary. Data Analysis: Utilize customer data and analytics to identify trends and patterns in customer preferences and behaviors. Use this information to optimize product recommendations and marketing strategies. Compliance: Ensure that all recommendations and advice adhere to industry regulations and guidelines, especially regarding skincare and makeup ingredients. Sales Support: Act as a supportive element to the sales team by driving product awareness, suggesting upselling or cross-selling opportunities, and contributing to overall sales targets. Training and Development: Stay updated on training and educational materials provided by LOral to enhance product knowledge and customer service skills. Collaboration: Collaborate with other departments, such as marketing and product development, to provide customer insights and feedback, contributing to product improvement and innovation. Technology Proficiency: Be proficient in using digital tools and platforms, such as CRM systems, video conferencing software, and social media platforms, to engage with customers effectively. KPI Tracking: Monitor and report on key performance indicators (KPIs), such as customer satisfaction scores, conversion rates, and sales metrics, to assess the success of the digital beauty advisory program.Lead Operations AssociateJ.P. Morgan Chase & Co. Morristown, NJ May 2022 June 2023Analyzed operational data to identify inefficiencies and implemented solutions resulting in a 15% increase in productivity. . Collaborated with cross-functional teams to streamline processes and improve customer experience. Demonstrated expertise in risk management, identifying potential operational risks and implementing proactive measures to mitigate them, ensuring operational continuity and safeguarding assets. Prospected leads and implemented a successful direct marketing campaign, consistently meeting weekly quotas. Proficient in utilizing data analysis and reporting tools to monitor operational performance, identify areas for improvement, and implement strategies to enhance operational efficiency. Generated comprehensive reports and presentations for senior management, facilitating data-driven decision-making. Established and monitored key performance indicators (KPIs) to track team performance, resulting in a 25% increase in productivity.Marketing and Advertising InternMoxie LLP Morristown, NJ May 2021  January 2022 Assisted in the development and execution of marketing campaigns, contributing to a 20% increase in client engagement.Conducted market research and analysis to identify emerging trends and opportunities for client projects.Supported the sales team with lead generation activities and CRM database management. Administrative AssistantMuse Magazine Remote January 2021  June 2022Highly organized and detail-oriented, with a proven track record of managing complex calendars, travel arrangements, and scheduling meetings.Excellent communication skills, both written and verbal, demonstrated through professional correspondence and effective collaboration with team members.Experience in handling confidential information and maintaining a high level of discretion in a fast-paced office environment.Retail Operations ManagerUlta Beauty Wayne, NJ September 2017 April 2021Managed daily store operations, including inventory management, staff scheduling, and customer service, resulting in a 10% increase in sales revenue.Led a team of 15+ employees, providing training and guidance to ensure adherence to company standards and goals.Implemented marketing initiatives to drive foot traffic and enhance brand visibility in the local community.